SUMMARY:

• Qualifications for an Information Technologist Seeking to obtain a position within a growing company where my existing skills will benefit my employer, and be part of an environment where I will be challenged so that I may gain even more experience.
• Broadcast Network/Technologist Switchers Routers Avid iNews/ Fiber Wire/Cable Terminations Troubleshooting/Repairs Rack Building Internet/Ethernet TCP/IP HIPPA HTML XML JavaScript Active Directory Lotus AutoCAD Microsoft Office Remedy Paragrine/Service Center CA Track - It

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

Director of IT

• Provide end-to-end IT support to all departments with problems related to all hardware, software, and network technologies. Install all new hardware, systems, and software for networks.
• Install, configure and maintain network services, equipment, and devices. Install, configure and maintain backup using backup software. Manage infrastructure security, which includes virus protection, patch management, access control and audits monitor and troubleshoot servers, VMs, applications, VPN's and internet links.
• Schedule conferences and meetings. Plan training exercises as it involves IT security. Work after hours and weekends off of the clock.
• Purchase equipment within the allotted IT budget.

Confidential, Washington, DC

Senior Helpdesk Analyst

• Provide IT and networking support for major political events.
• Account management and support with Avid iNews.
• Provide assistance to network engineers and server administrators to maintain the network.
• Off-site deployment and maintenance of permanent and temporary networks and workspaces.
• Take primary responsibility for Track-it (ticket creation/tracking) database. Assist senior network engineering staff with troubleshooting and resolving network infrastructure.
• Create and manage network user accounts within Active Directory.
• Provide iPhone, Blackberry, and Android support. Assist the other members of the IT Department in planning and carrying out technical projects, implementing, assisting in the installation and setup of software products and hardware and other duties as assigned.
• Installing, supporting, and maintaining servers or other computer systems, and planning for and responding to service outages and other problems.
• Respond to technical emergencies with IT systems (in-person and/or Remote Desktop) to maintain system uptime.
• Responsible for upgrading the entire DC bureau to Windows 7. Terminate CAT 5, 5E, and 6 cables as well as DB 9 Pin, Fiber Optic, and XLR Audio Cables.
• Escalates issues as necessary.
• Directly supervises employees in End User Services.
• Carries out supervisory responsibilities by the organization's policies and applicable laws.
• Responsibilities also include training employees, scheduling, planning, assigning, and directing work, addressing complaints and resolving problems. Work extensive hours (after hours and weekends).

Confidential

Helpdesk Analyst

• Provide first-level desktop support for the Port Authority NY/NJ. Answer incoming customer inquiries via telephone, email and/or web concerning network password, telephony, voicemail, printing and computer related issues.
• Interface extensively with end users, peers, computer technicians, and other Information Technology personnel for the resolution or escalation of desktop related problems.
• Diagnose and resolve moderately complex system hardware, software, network, and operator issues.
• Assist end-users with a variety of technical issues, primarily via the phone.
• Provides answers to clients by identifying problems; researching answers; guiding clients through corrective steps.

Confidential, Charlottesville, Virginia

Technician/Technical Writer

• Utilized existing computer software and hardware to provide support services consistently including, but not limited to, paste-up and composition production services, typesetting and electronic file maintenance.
• Provided marks-ups, codes, and formats of customers’ copy or manuscript indicating line length, type font, type size, leading, margins, text placement, indentations, special treatments such as initial letters, rules, headers, and bullets.
• Identified problem job specs and suggest possible solutions.
• Assisted spec/technical writers in the preparation of manuals, publications, and logistics support documentation, by the company, and commercial specifications and standards.
• Retrieve information on criminal history/activities dating as early as the 1780s.

Confidential, Fort Bragg, North Carolina

Administrative Specialist

• Created correspondence, handling mail, filing manually or electronically, transcribing business correspondence from machine dictation, answering telephones, operating copying/faxing equipment, performing accounting transactions, managing office supplies and making travel arrangements.
• Completed one year as a supervisor and trainer of personnel. Reviewed and edits correspondence before release, submission for signature, or other disposition.
• Planned and organized office operations to include publications and forms administration and office administrative procedures.
• Coordinate administrative activities with other organizational elements and staff sections.
• Served as custodian of classified documents.
• Received regional recognition and numerous awards for outstanding performance of duty.
• Supported over 1,000 customers.

Volunteer

Confidential, Baltimore, Maryland

• Work with media outlets to publish timely company information, such as press releases, brochures, and other materials.
• Ensure communication strategy is consistent and reflects the organization’s strategic vision.
• Manage relationships with media outlets.
• Produce and publish mass communications with email blasts social media.
• Document presence of chapter at events, conferences, and speaking engagements.
• Edit and revise content as necessary.
• Advises undergraduate students to understand the relationships among the courses, programs, undergraduate research opportunities, and other academic experiences provided by the university.
• Serve on multiple local and district committees which provide service to the community worldwide.

Confidential, Catonsville, Maryland

 Junior Board

• Support an organization’s critical work in the community for children and youth.
• Play an active role in engaging other young people to support Confidential 's Home, fundraising, advocacy and prevention programs.
• Develop leadership skills and the potential to join Confidential 's Home Board of Directors in the future.
• Learn more about the vital work of Confidential 's Home grant making, advocacy and the art of fundraising.
• Gain a high quality, organized and focused volunteer experience.
• Learn to collaborate with city governments and other agencies.
• Learn how to conduct meetings.
• Outreach and public Speaking. Group decision-making.
• Develop project ideas. Grant research and application.
• Develop fundraising skills.