SUMMARY:

• SOFTWARE TESTING/ QA PROFESSIONAL - BFSI (Core/Retail Banking) SalesForce,MS Dynamics CRM, Telecom domain (OSS/BSS & IPTV,STB Testing) Offering 11+ years of rich and diversified experience; seeking both managerial and technical assignment across the industry
• Technically competent professional with experience across Project Execution, Software Testing ( Manual & Automation Testing), Quality Assurance and Team Management. Currently spearheading as a Project Leader-QC with Confidential, Noida .
• Expertise in all testing methodologies, various levels of testing, testability analysis & requirements definition, test analysis & design techniques and documentation using existing quality statistics. Skilled in swiftly ramping up projects with competent cross-functional skills and ensuring on-time delivery within pre-set parameters.
• Well versed in analyzing the requirements, creating test strategies, prioritizing the test cases, preparing test management plan also designing & reviewing the test cases based on functional specifications.
• Adept in covering all Clients Meetings, Discussions, Challenges, Documentation, Requirement Gathering and Resource Management.
• Highly skilled in STLC with focused exposure on Business Requirement Analysis, Test Strategizing, Test Planning, Test Design, Execution and Defect Tracking, Key Skills - CRMs SalesForce, Amdocs and MS Dynamics
• Proficient in providing though leadership to overall development project and directing project teams in the delivery of high-quality products within committed timeframes.
• Excellent team leader with a unique blend of Managerial, Technical, Functional and Qualitative skills backed by strong record of facilitating cross-functional coordination. Onsite Experience (1 month in USA).

TECHNICAL SKILLS:

Database: SQL

Languages: C

Testing Tools: Manual Testing and Automation Tools, Manual Testing, Writing and Executing Test Cases and Test Plans; Functional, Integration and Final Regression Testing; Bug Reporting and Tracking; Standard Testing, Techniques and Quality Processes.

Automation Tools: Win-runner & QTP 9.2, Selenium IDE and RC

Operating Systems: Window 98, 2000, XP and UNIX

Other Tools: HP-ALM, HP Quality Center (Test Director), JIRA v6.5-Defect Tracking Tool, Confluence 5.9.1- Team Collaboration tool IBM Rational's Clear Case, VSS/CVS (Source Control &Configuration management Tools), IBM Clear Quest,, Bugzilla & TFS (Defect Tracking and Reporting) Tools, SQL Developer, PL/ SQL, Toad (DB), File-zilla (for Reports testing) and Snag-it etc., API Tester, Sales-Force CRM, Amdocs CRM CSM-Customer Service Module, Zuora Billing application, Oracle Financial Suite

CORE COMPETENCIES:

Quality Control/Assurance Defect Tracking Project Management SDLC and STLC Software Audits Debugging Team Management Product Validation Interoperability Software Quality Management Requirement Gathering Bug Tracking Documentation and Reporting Team Management Liaising &Onshore/Offshore Coordination

Onsite travel experience at Client site (New York & Horsham USA) on B-1 VISA (valid till 2025) Data-base/ETL Testing, API Testing Migration of Legacy apps to Cloud Big Data Testing Reporting (MS-Excel) Client Interaction

PROFESSIONAL EXPERIENCE:

Confidential

Senior Software Engineer/ Project Lead

Responsibilities:

• Involved in the entire test execution phase which involves System, System Integration and Functional Testing along with Regression testing and End-to-End testing of the applications.
• Instrumental in all phases of Software Development Life Cycle (SDLC) and Software Test Life Cycle (STLC).
• Involved in Test Life Cycle, Defect Life Cycle and Project Management, exhibits excellence in analyzing test data, test reports & documentation, test scripts and preparing software test cases.
• Conceptualizing and implementing operational strategies for the quality function by carrying out quality planning to confirm the software QA requirements.
• Responsible for Requirement Analysis, Test Planning, Test Strategizing, Test Design, Test Execution, Defect Management, generating Test Reports creating effort estimates.
• Ensuring product delivery on time while adhering to quality assurance and conducting root cause analysis for defects in certified release.
• Instrumental in the implementation & Support of product on need basis.
• Analyzing the requirements, creating test strategies and prioritizing the test cases. Preparing test plan also designing & reviewing the test cases based on functional specifications.
• Defining and implementing test processes, strategies and approaches based on development methodology for Medium Complexity, High Complexity and Low Complexity test requirements.
• Developing, implementing and maintaining test plans, procedures, guidelines, standards and processes on the project and document test results in a test report.
• Preparing System Test Plans and Test Metrics presentations, designing Test Scenarios, performing Test Reviews and also preparing Test Data.
• Key Skills - Sales force -CRM, MS Dynamics CRM Amdocs-CRM
• Dynamics 365 used in various phases Customer Sales, Customer Service, Operations, Field Service, Project Service Automation, Marketing, Customer Insights
• Sales Force - Order Entry System, Order to Cash, Order to Commission integrated with Billing and Collections application used by various stakeholders in Financial Organization like Sales Executives, Account Receivable Dept, Accounts Payable Dept. Sales, Billing and Collections personnel.
• Amdocs CRM (Customer Service Module) - Telecom BSS billing transactions, order management used for managing and capturing customer/ subscriber information for post paid and pre-paid mobile internet plans by Call center agents

Confidential

Sr. Software Test Engineer

• Responsible for team leading, planning, strategizing and execution of periodic product releases.
• Extended sustenance support to the customers by analyzing in-the-field customer issues and testing the same post fixture by Development team.
• Analyzed product quality periodically (based on internal testing results and customer related issues), drive triage of bug backlog and other organization initiatives to improve the quality of upcoming releases.
• Involved into building teams from scratch and bringing it to the pace in product understanding and delivering quality result.
• Involved in testing of defects identified in production environment and closed them in respective release.
• Handled Functional Requirements documents and prepared manual components and also Test Cases for various inscope items of applications.

Confidential

Senior Software Engineer

• Analyzed user requirements and developed test cases based on functional specifications.
• Responsible for the preparation of Test plan document, Designing & Executing Test Cases.
• Instrumental in bug tracking and reporting; involved in usability, functional, integration and final regression testing.
• Performed Sanity testing, Integration testing and System testing.
• Effectively involved in client and stake holders meetings.

Confidential

Responsibilities:

• Proficiently analyzed user requirements and developed test cases based on functional specifications to test the Screens and business flows for Quality Assurance.
• Responsible for the preparation of Test plan document, Designing & Executing Test Cases.
• Responsible for bug tracking and reporting; involved in usability, functional, integration and final regression testing.
• Attended FS review meetings and conferences with QA members/developers in United States.

Confidential

• Customer, Retail and Partner Solutions
• Integration and Enhancements of CRM Solutions (SAP Business One CRM, Siebel CRM, Microsoft Dynamics CRM 3.0, Pivotal CRM & AMDOCS).
• Custom CRM Solutions for Order Management, Products & Promotions, Customer Care, Account Maintenance, Commission Systems, Stock & Inventory Management.
• Care Solutions
• Easy to use Customer Self Support Solutions.
• Integrated Care Solutions for devices

Confidential

Environment: Java, Oracle 10G

• Analyzed user requirements and developed test cases based on functional specifications to test the Screens and business flows for Quality Assurance involved in both Manual and Automated testing using QTP, Selenium IDE & RC.
• Responsible for bug tracking and reporting using Quality Center 9.2, Whizible (Compulink), IBM Rational Clear Quest tool & bugzilla etc
• Involved in usability, GUI, bandwidth, security, sanity, functional, integration and final regression testing.
• Efficiently created the Quality Control Test Plan (QCTP); worked on test planning, traceability matrix and report testing using File-zilla tool.
• Planned, coordinated, and monitored project levels of performance and activities to ensure project completion before or On-Schedule.
• Involved in Performance Test Analysis of IPTV using Witbe Robot
• Played a key-role in various projects & worked with team members to execute various functional test cases, developed, executed and documented highly complex test plans and test cases for Business related application running on multi-tiered platforms.
• Played a key-role in various projects, both as a team member as well as team lead & mentored subordinates exhibited good leadership in responsibilities assigned & delivered quality work.
• Responsible for Communication with Client & business team for gathering requirements & CR’s, support night of deployment - Web maintenance testing & live switch testing.
• Participated in various meetings e.g. Business Review Meetings & Functional Specs Review& Requirement gathering meetings with Business team in US and discussed Enhancement and Modification Request issues.
• Received Special Contribution Award -2014 for Customer Satisfaction achieved in ongoing Project.
• Handled team efficiently & Allocation of tasks to teams members using effort estimation techniques, handling their concerns & queries.
• Participated in the test environment setup and in ensuring that the facilities, test tools and scripts are in place to successful perform the required testing effort
• Database integrity testing by executing SQL statements.