SUMMARY:

• Sr. SYS.Engr - SaaS-Admin./Analyst skilled-Windows, UNIX, LINUX, Middleware,VMWare, SAP, PEGA PRPC-7.x/6.x &etc.
• Extensive hands-on in-SDLC/Deployments-DevOps, Integration, Change & Config. Mgmt. Release/Build Engineering in multi-tier Apps. Experienced IT Networks, Infrastructure, Databases/RDBMS .
• A Proactive manager in End-to-End 24*7 Production support in most Architectural Frameworks, Escalations driving customer needs on-Root-Caused. US citizen, excellent oral /written communication skills.
• Great work Ethic with extensive Solution Engineering and PMP skills.

TECHNICAL SKILLS:

Hardware: Compaq/IBM/ Dell servers, HP-servers, Cisco Routers, Hubs, Switches, Sniffer, LanAnalyzer

Routing Protocol:: TCP/IP, Cisco Internetworking O/S, RIP, IGRP, EIGRP, OSPF, BGP and etc

Software: Exchange, SAP-BI/BW, Oracle, PL/SQL, SQL, PeopleSoft, SQL, Group Wise, Visio Arcserve, Backup Exec, Ghost, Open View, Lang: C/C++, VB.net

Operating Systems: Netware, Windows NT XP, UNIX-Solaris 2.x / Linux 7.x, Red Hat, CentOS, Fudora, AIX, DOS, WIN- 95, 98, 2K, XPApplications: Jboss, Apache, Tomcat, WebLogic BEA, Open Sips, MKS, Moint, XML, GIT, StarTeam, ClearCase, LDAP, RADIUS

Mainframe: IBM: 370, 4381, MVS, PowerVSE, AS/400, PL/SQL

Others: Ethernet, 100/10, Token Ring, FDDI, TCP/IP, SPX, IPX, ICMP, Internet Protocols, IPSec IIS5.0, PIX Firewall, Z.E.N. works, Active Directory services, NDS, SAN, DHCP, DNS, NFS, NTFS, BOOTP, T1, ISDN, VPN, Fiber Optics, MetaFrame.

PROFESSIONAL EXPERIENCE:

Confidential

System Engr. Team Lead in Production/ Infrastructure

• PEGA trained System Architect in - BPM and Case Management, Process definition, Data Elements, User Interfaces, Automate Business Policies, Case Processing and Application Documentation.
• Supporting International/Enterprise PEGA Smart investigation application for financial investigation.
• Pega’s Active Decisioning engine, and workflow, BPM, and including other large WebLogic/Java enterprise applications.
• Supported Integration of PEGA applications with external APIs, web services, and source data.
• Responds and analyze complex inquiries of technical and functional nature. Conduct software/ network testing for performance, configuration, and function. Research issues.
• Responsible for supporting and troubleshooting of Smart Investigation of Pega the Wellsfargo International application for money transfer activities, processes and procedures?
• Support infrastructure -Apache, WebLogic, Tomcat, IIS web services on the Cloud platform.
• Document cases, recommendation and resolutions clearly in the CRM system takes ownership of hot cases escalated from engineers. Manage and engage ALL stakeholders as well as risks.
• Collaborate with and coordinate multiple engineering teams to resolve defects in the system and drive features to avoid repeats of incidents, investigating the root causes and deliver resolutions timely.
• Develop software defect reports and maintain logged defects in respective database. Record all customer contact and activities in CRM system. Identify support tools gaps, enhanced needs and propose solutions. Contribute escalation knowledgebase.
• Support Pega Platform and infrastructure on Windows Server, Linus, WebLogic, Java application, DB platform like Oracle/SQL, Tibco, Web services, Messaging system.
• Write queries for investigation of analysis at the clipboard level - Workbasket, worklist, Tracer and etc. Deliver solutions of user cases and their capture in Pega.
• Implement result of investigation of the queries, Open Remedy ticket, follow up the processes until problems are resolved by identifying root-cause.
• Support day-to-day operations and project efforts while also working across teams such as Development, SQA, and Incident/Problem/Change -Management for SDLC processes.
• Proactively monitor application performance, improve monitoring alerts, and overall availability of key business components in production environments. Maintained extensive documentation.
• Implementing new applications in UAT. DEV, QA and Production, supporting release efforts of existing applications as recommended.
• Participate in project team meeting sessions and provide task level feedback to the Project lead.
• Proactively monitor application performance, improve monitoring alerts, and overall availability of key business components in production environments
• The Systems Analyst (SA) is the primary liaison between the business and IT organizations to provide technical solutions that meet user needs and improve business performance.
• Collaborates directly with Business Partners, Technology Teams, Solution Architects, Application Developers, and Testers to ensure they understand the functional requirements of the system.
• Used JIRA and Confluence as support tools.

Environment: PEGA, PRPC 7.x & 6x, JIRA, Confluence, SQL Server 2005/2008, Oracle SQL Mgmt Studio, TSQL, Oracle,Windows Server2008&2012, Unix, Solaris, Linux,Red Hat. Vi, ITIL, Apache, Tomcat, JBoss, SSL, UpTime/Nagios Windows Server, Microsoft Project, WebLogic 7,10.0, XML, LDAP, VMware, SharePoint, ITIL, TCP/IP DHCP, DNS.F5, MS Exchange, PCI, SOX, ITIL, Java, .NET

Confidential

Sr. Systems Engr - SaaS DevOps-Integration/Infrastructure Deploy/QA/Prod

• Handle all SaaS related issues collaborating with Integration, Configuration Management, QA-Certifications, Development and other related teams on - Staging, QA and Production deployments.
• Built all my script, staged all deployment warm and cold to Dev, QA, CERT, and promote to Production (SDLC) activities. Tier II &III point of escalation for all production issues 24*7.
• Built enterprise EF framework for deployment platform of custom software from initiation to roll out.
• Conduct extensive troubleshooting of backend problems and identify root causes. Investigate platforms and product issues. Drive solutions to resolve customer problems in Network/Development.
• Lead infrastructure as related to - Apache, Tomcat, IIS webservices hosted in the Cloud platform.
• Used Bugzilla Integration, uBuild, uDeploy uRelease for defect tracking and deployment.
• Created environmental statistic of ALL Apache Tomcat properties-server, XML,Cfg, Catalina,& etc.
• Created an extensive ...” How to Use” documentation tools and collaborated with ALL IT groups.
• Diagnose production issues/incidents to identify root cause, analyze them and work collaboratively with other teams to repair and resolve and maintain a post-mortem and follow-through steps.
• Configured UpTime Monitoring tool for the SaaS environment and from Nagios to Uptime.
• Resource for Govt. compliances - PCI, SOX, ITIL, and related issues and maintained documentations.
• Re-structured Tomcat Apache and application Log File for ease of Access/Use and administration.
• Manage deployments of all software/components - SAP, LAWSON, and PeopleSoft for development life Cycle-Dev, Staging, QA and production on a weekly basis. On call every week.
• Participate in and enforce the Change Management Processes including implementation of change requests to support frequent changing customers’ business needs. Maintain All documentations.
• Coordinated post-production support releases and conducted final project quality assurance review.
• Built and maintained SaaS environment of proprietary software-TF, CF, and EF. Configuring all Components-Tomcat, Data Base- Security/Reliability. Administered/Managed data sets.
• Created systems documents. Lead troubleshooting/escalation efforts in Outage, DBAs, Java Apps - JVM, Garbage collections, heaps, core dumps, and etc; Supported All Java development processes.
• Maintained Continuous Integration /Continuous Deployment from development to production 24*7.
• Analysis logs, different connectivity, diagnosis issues with focus on-impact on operation, deployment and integration issues on systems in order to streamlines deployment processes and infrastructure
• Maintain monitoring tools - Load Balance, Uptime/Nagios for 24/7 availability. Interact, follow up escalate to hosting service provider as needed. Networks, Customer production issues.
• System Administration- Linux Red Hat/ Windows (2008/2012)/Unix (Solaris& AIX) as required.
• Create ALL scripts for both database (SQL) and for Data promotions for staging and production deployments. Co-ordinated testing, implementation of system upgrades, enhancement and bug fixes.
• Monitor execution of work flow processes, using Salesforce and Bugzilla for defect tracking and tickets, support- 24X7 on-call; multiple applications to add values to both systems and customers.
• Support every business processes, schedule, on-calls, SSL, automation (python/bash) as required.

Environment: SQL, SAP, LAWSON, Amazon Web Services, F5 Big-IP, NGINX PeopleSoft, Oracle,Windows2008&2012, Unix, Solaris, Linux,Red Hat. Vi,ITIL, Apache, Tomcat, JBoss, TSQL, Microsoft Project, Sales Force, Bugzilla, uBuild, uDeploy and uRelease, REST, MKS, Eclipse, Weblogic 7x, 10x, XML, VMware, ANT LDAP,OpenSIPs, SharePoint,, ITIL,TCP/IP DHCP, DNS. PCI,Java, .NET.

Confidential

Sr. Integration Engr./ Infrastructure, Cloud Solution /Production

• Responsible for process that aligns technology foundational components to business systems initiatives in a Video On Demand from asset management to streaming focus (Unix/Windows) to downstream like - Isilon (NAS), Cisco XTV, ProMeida, Pitcher Manager, Adrenalin and etc.
• Managed builds for Deployment and Production on REST in the LAB- uBuild, uDeploy and uRelease
• Integration of ALL down-stream hardware and software to ASSET FLOW systems- validating and testing for compatibility and inter operational functions. Provisioned systems on 24 by 7.
• Managed and engaged all stakeholders by effectively delivering on project requirements.
• Respond to incoming cases of client services department as backup during peak times. Point of escalation for problems requiring extensive analysis, troubleshooting, debugging complex issues.
• Evaluated JAVA API’s for enterprise functionalities - Debugging, troubleshooting, analyzing with focus on root cause in Java - JVM, JMS deployment into Production. Enhanced functionalities.
• Provided Configuration Management across the enterprise Deployment and Production platforms using - (SVN, Git, Jenkins, Jira, Maven etc.), for SDLC processes.
• Created and implemented cross-platform automation effort for code deployment testing and delivery purposes. Administered deployments software, patches, codes in DEV/Staging/QA/Production.
• Act as point of escalation to operations, engineering, and business analysts’ groups contributing to knowledge base and provided hands-over/cross-training on infrastructure and ERP projects.
• Handled Deployment and QA activities of multiple software at OS, Web, Networking and Database levels. Created Job Aids and Test Plans documents for use by various departments.
• Collaboratively worked with ALL Stakeholders - Management, Engineering, QA, production, and Consultants to resolve issues through the escalation processes. Follow through and document results.
• Supported SAP/BI project - ETL, Cube modeling and reporting and querying.
• Improve performance and reliability by researching, evaluating and recommending new technology product and services. Maintained and standardize production Lab environment.
• Create and update system and procedural documentation, managed change control, release and version control. Chef as configuration management tool, Maven Resources and Rackspace.
• Assist in System Administration duties in Linux/ Windows/Unix (Solaris & AIX) as required.

Environment: SQL, Oracle, SAP, MySQL, HP Unix, Solaris, Ruby, JIRA, Linux,Vi,ITIL, Apache Tomcat, CVS, weblogic, Remedy, Windows, Tivoli, WireShark,Sendmail,VERITAS Cluster, Mercury center. TSQL, uBuild, uDeploy and uRelease; WebLogic, F5 Big-IP, MKS, Eclipse, chef, puppet, SVN, Git, Jenkins, XML, Nagios, Java/Jboss, REST, VMware LDAP-Asset Flow, isilon, Cisco, F5, NGINX, ProMedia, Pitcher Manager, Adrenalin Java, .NET, ANT, wiki.

Confidential

Sr. Systems Engr/Lead Infrastructure, DevOps PROUD

• Manage and administer Network and System infrastructure - UNIX, Window, VMware and subsystems for development of international based Web Application.
• Administered/Engr.Unix (Solaris/Linux)-VMWare/ESX,Window Server, Clustered 24x7-SDLC, Oracle, Satellite server (Configure and Administer), monitor business application and network,
• Worked on cross-functional projects, vendors, partners with business customers to understand business requirements to provide recommendations and improvements to processes, projects.
• Designed new client server solutions for new products, implemented the designed and roll outs.
• Managed 4 Systems Administrators, 2 Business Analyst and 2 QA staffs in related project.
• Used Monit as monitoring tool for all processes and used for deployment processes for All Platforms.
• Administered, managed and supervised all production change control- (warm and cold) required in all platforms. Documented, submitted, supported and implemented at nights with all back out procedures.
• Support business processes, schedule, on-calls, automation (/Pearl/python/bash)- grep, awk, sed.
• Project team led collaborating with multiple cross-functional teams- Architects, Software Engineers, Developers ensuring timely delivery of project using Rackspace. Maintained all project documents.
• Designed, and configured several UNIX, Linux Red Hat Linux (RHEL- 4/5/6) and Windows servers and customized to the needs of clients Supporting production environment like using puppet.
• Member of company - Security and Change Management Team- Developed long-term strategic goals for Security architecture and standards for system reliabilities for users, clients, and customers.
• Member of company - Security and Change Management Team- Developed long-term strategic goals for Security architecture and standards for system reliabilities for users, clients, and customers.
• Join in designing VMWare Machines, infrastructure and data stores, clones, clients and etc. Manage templates VMotion, cloning, SAN, NAS, Network configurations, TCP/IP, DNS, DHCP.
• Write/Create shell scripting from scratch for automation, deployment and troubleshooting purposes.
• Created systems documents. Lead troubleshooting/escalation efforts in Outage, DBAs, Java Apps - JVM, Garbage collections, heaps, core dumps, and etc. Supported All Java development processes.
• Build Engr (JAVA) -REST responsible for build process for DEV, QA, STAGING to PRODUCTION using MKS and uBuild, uDeploy and uRelease for SDLC processes.
• Administer Weblogic, JBoss, Apache, Tomcat, web services for production/deployments processes.
• Used the Jboss Enterprise Application (SOA) platform component for build and deployment processes of JAVA platform namely – Jboss – apps, ESB, Messaging, and web services
• Develop automation, build and monitoring tools/processes using open sources tools.
• Utilized JumpStart/KickStart. Support Apache/Tomcat/BEA/JBoss for deployment.
• System Administration duties in Linux Red Hat/ Windows/Unix (Solaris & AIX) as may be required.

Environment: SQL, Oracle, MySQL, HP Unix, Solaris, Linux,Vi,ITIL,wiki,Apache Tomcat,weblogic, Remedy, Windows- NT, Tivoli, WireShark,VERITAS Cluster, F5 Big-IP,MKS, Weblogic 7,10.0, MKS, REST, MS Exchange, Eclipse, SVN, Git, Jenkins, Jira, CVS, Puppet,chef, XML, servers,ftp, ntp, C, C++, Java/Jboss, Business Objects, Crystal Report, Ruby,VMware LDAP-Radius, Informix, OpenSIPs, SharePoint, ITIL,TCP/IP DHCP, DNS,, SQL, IDS/IPS, SAN, VoIP, Java, .NET.

Confidential

Sr. Systems Engr/ Manager Dev/Production

• Managed and supported network/server infrastructure – web, application, file, and database, clustering – for development and implementation of multiple commercial software products in a Data Center.
• Administered/Engr. Unix (Solaris/Linux Red Hat))/VMWare/ESX Window, enterprise-applications, SDLC, Oracle, monitor end-to-end business Apps., network and infrastructure for 24/7 reliability.
• Supported WebLogic/Tomcat- Jboss and other build up tool for deployments/trouble shooting.
• Utilized JumpStart/KickStart. Supported Middle ware services -Apache/Tomcat/Web Services.
• Strong SQL scripting for support of databases and developmental issues using StarTeam/Maven/CVS.
• Installed, configured, administered weblogic supporting a JAVA development platform.
• Sr. QA Engineer for TVM Hardware and software- support development, production and Clients on issues with sense of urgency for top performance of the TVMs’
• Administer-Web logic, IIS and support of tools for SDLC life cycle - Star team, CVS, NANT, XML and etc for Real-time/event based systems.
• Worked with engineers to gather information and transform the information to advanced SQL queries.
• Designed and developed Web-based KPI reports for Research Engineers and the performance engineering team using Webfocus, PL/SQL and Oracle 10g.
• Researched new technologies-SDLC, Network and reporting tools- Report Portal, Report services.
• Assisted in maintaining reliability of the fast-paced, dynamic, high-pressure AT&T Data Services.

Environment: SQL, Oracle, HP Unix, SAP, Solaris 2.6 – 2.10, Linux, Vi, Apache Tomcat, weblogic, Remedy, Windows- NT/ 2000/2003/20083- Server, ITIL, Mercury Quality center 9.0, Centivia, Weblogic 7,10. 0, Putty, C++, Java/Jboss,T-Metric, Business Objects, Crystal Report, Star Team,LDAP/Radius, SharePoint, ITIL etc, DHCP, DNS, SQL, IDS/IPS, CISCO, SAN.CallManager, Java, .NET.

Systems Engr./ Manger

Confidential

• UNIX–Engr. /Admin.–Sun Solaris-8, 9&10, Linux, Vi, Yum, AIX and HP-installation, configuration, and Server /Patches /Security/Tuning. Root cause analysis.
• Administered and supported VERITAS Cluster Server.
• Provided ongoing support for Apache Tomcat, weblogic, Jboss on Java development platform.
• Designed Active Directory services and used Quest Migration Manager to migrate from Novell.
• Team leader of 15 Technicians for migrations- Servers and Windows 2000 desktop to Windows XP.
• AIX 5.x UNIX Admin. - SAN, HACMP, NFS, HMC, LPAR, Virtualization VIO, and Tivoli Network.
• QA Engineer for projects-created test cases, planning and executing test plans and documentation.
• Mercury Quality Center/Test Director to manage testing- log, track, run and pass defects and cases.
• Interface with Developers, DBA’s on development and production issues. Supported Oracle 10g.
• Supported production in Oracle/SQL and in-house applications- SAMSON/CEDES and BI-SAP
• Created and enforced standards, procedures and processes in -ITIL, SOX, SIS, work plans and etc.
• Managed groups, staffs and teams. Lead escalation in SLA’s, KPI - created reports; Excel documents.
• 2nd /3rd System Analysis using UNIX – Sun/Linux/HP/AIX; Supported database.
• Created Korn/bash scripts for job run time. Improved documents, processes and procedures.
• Provided 24/7 production operations/development support–NOC, DBAs and internet-based.
• Administered web-logic console. Configured LDAP for multiple logins and authentications.
• Supported SAP Business Analytical group with BI- Packages- Warehouse/Business objects and ETL.
• System Administration duties in Linux Red Hat/ Windows/Unix (Solaris & AIX) as may be required.

Environment: Oracle 9&10g, Solaris (8, 9 and10), Unix-HP, LINUX, AIX, Apache, WebLogic, Java/Jboss, LDAP, TIBCO, Site Minder, Remedy, Windows-2000/2003 Server, Spark/X86 servers, XP, Projects2000, Mercury Quality Center 9.0, Clear Quest, Migration Manager, Putty, Benthic Golden 32, Informix, OpenView, ITIL, SOX, Remedy, ClearQuest, TCP/IP and SAN/NAS/DAS devices, Java, .NET