Manager Of Solution Engineering Resume
Plano, TX
SUMMARY:
- Energetic proven professional with 15+years IT/telecommunication experience.
- Seeking to secure an opportunity in Solution Engineering or Enterprise Architect.
- An effective communicator with a demonstrated ability to present and convey technical material to various audiences.
- Proven competency and project management abilities with a flair for assessing risk.
- A team leader with exemplary interpersonal skills. Strong ability to make difficult decisions under pressure.
TECHNICAL SKILLS:
System Administration: Linux: Red and Fedora
Protocol Technologies: HTTP, HTTPS, TCP/IP, SNMP
Web Service Technologies: SOAP, REST, WSDL, and XML
Programming Languages: JavaScript, Ruby, Python, and PERL
Database and Virtualization: MySQL, NoSQL, PureXML/ VM Ware and Citrix
Data Analytics: SPLUNK and HADOOP (Self Training)
M2M Platform Services: Connectivity Mgmt, Application Enablement Device Mgmt.
Cloud Services: Amazon Web Services and MS Azure
Mobile Device Management: Mobile Iron and Air Watch
Test Equipment: SPIRENTLANDSLIDE, NetHawk EAST, Agilent 8960,IXIA Load
Diagnostic Tools: QXDM (Mobile Traces), Wireshark, Ethereal, Phoenix, QXM, QCAT, and Anritsu
RF Design Tools: Visual RF, MAPinfo, Planet and ATOLL 9955 ACCO
Technical Skills: PON, 5G, SDN, LTE, 4G/3G, WiMAX. UMTS/WCDMA, IMS, SIP, and VoIP
L3 Technologies: OSPF, BGP, RIP,, IPv4, IPv6, and Multicast
L2 Technologies: Ethernet, VLAN, VTP, STP, RSTP, PPP, and ATM
Security: IDS/IPS, Site - to-Site VPNs, Remote Access VPNs, IPsec,GRE Tunnels
QoS: ToS, LLQ, Shaping, Policing, MPLS-VPN and, QoS
PROFESSIONAL EXPERIENCE:
Confidential, Plano, TX
Manager of Solution Engineering
Responsibilities:- Perform pre - sales technical qualification, discovery, and product demonstration for M2M IOT enterprises.
- Build and maintain strategic relationships with the heads of sales within Confidential &T, sales engineering and sales operations Confidential the Confidential operator partner.
- Train Confidential operator and M2M IOT enterprise on the SaaS Control Center Platform, to deliver best-in-class sales presentations and product demonstrations.
- Serve as technical advisor and support requests for proposals (RFPs) for Sales for M2M IOT enterprises.
- Work with enterprise S/W engineers and architects to integrate and automate their M2M IOT applications with Confidential SOAP APIs.
- Develop continuous integration tools and processes that streamline testing & deployment using VMware for S/W Define Networks to integrate AWS or MS Azure Clouds using OpenStack and Confidential SOAP or REST APIs.
- Serve as the technical advisor for the Confidential OSS/BSS system and identify design requirements, determining the style of the system architecture (i.e., the major system patterns), and identifying the major functions of the system including the system data, S/W and H/W components.
- Assist with customer PoC/Pilots through effective management of acceptance criteria and issue escalation/resolution.
- Analyze XML request/response or SQL code using SPLUNK to capture data analytics of backend systems for M2M IOT applications.
- Maintain accurate & timely sales forecast information in salesforce.com and proactively uncover large enterprise opportunities and manage sales cycle.
Confidential, Plano, TX
Sr. Sales Engineer
Responsibilities:- Responsible for contributing to product sales by providing pre-sales product demonstrations and product evaluations, on-site installation, product problem resolution, and training for UCC and cloud services.
- Work with our existing customers to build relationships in order to maximize revenue generation, including building awareness of our value proposition within partner organizations and assisting those partners on customer sales calls and in closing business.
- Performed pre-sales engagements with customers on VoIP, IMS, SS7, 3G, WiMAX, Optical, and LTE technologies.
- Subject Matter Expert overseeing deployment and maintenance needs for LTE End to End and be the customer's single point of contact for technical issues that arise while deploying new products and during maintenance phase of the program.
- Evaluated understand and Monitor KPIs/KCIs for all Confidential LTE products
- Provide technical and process leadership helping the customer personnel identify technical and procedural issues that may arise during the supported operations, integration and network roll-out activities.
- Communicate and track any Confidential product and software quality related concerns relative to the existing escalation agreements in place.
- Take ownership and act as the interface between customer and Confidential functional departments to resolve complex technical issues.
- Responsible for the RF design for municipalities in state/local government and service providers using Confidential 9955 Network Planning Tool.
Confidential, Plano, TX
Sr. System Engineer
Responsibilities:- Created for contributing to product sales by providing pre-sales product demonstrations, pre-sales product evaluations, on-site equipment installation, product problem resolution, and training.
- Provide pre-sales consulting engineering support for products to team of four Account Managers covering the US and Central Americas.
- Worked with our existing customers to build relationships in order to maximize revenue generation, including building awareness of our value proposition within partner organizations and assisting those partners on customer sales calls and in closing business.
- Won key clients, including Confidential, Confidential, Confidential &T, Confidential, Confidential, and Confidential .
- Provided prompt, accurate, and professional responses to customer’s technical questions
- Using Linux Fedora OS or BSD, created unique Perl scripts for customer emulating new or existing technology in their labs and
- Designed and implemented Core Network simulator using VMware to virtualized Net Hawk EAST Simulator to validate LTE solution over Linux servers.
Confidential, Plano, TX
Sr. System Engineer
Responsibilities:- Created customized test scripts for based on customer specific requirements.
- Developed customer presentations and product notes for new and current products
- Performed cross training with other business units interested in testing VoIP, MIPv4, IPsec v1/v2, and GPRS with Landslide and Spirent Test Center
- Customize BASH scripts for customers simulating different technologies in their lab environment.
- Performed demos and training for CDMA, UMTS/WCDMA, and IP with SPIRENT LANDSLIDE Results: Team members developed competency in those areas to improve communication to support Account Managers thus found by greatly reducing learning curve for engineers.
Confidential, San Diego, CA
Mobile IP Test Engineer
Responsibilities:- Developed and managed field testing projects based on customer prioritization achieving high level of resource utilization.
- Performed CDMA protocol tests in the following areas: High Speed Data, handoffs, registration, Quick paging channel, MT / MO calls SO 3, and SO 2, SO 32768, High Speed Data, control, CDG2 on products and engine platforms. Results: Improved software quality by identifying and reporting on critical errors in protocol software, test equipment software and others.
- Mentored and trained new team members in mobile IP and protocol signaling testing. Results: Team members were able to conduct all test cases with moderate or no supervision, identify errors and troubleshoot independently in minimal time.
- Created test scripts for mobile IP test cases using Nokia specific test equipment.
Confidential, Richardson, TX
Sr. Wireless Engineer
Responsibilities:- Provided lab demonstration for customers like Confidential and Confidential . Results: Customers gained insight into Samsung testing methodologies.
- Created test methods for verifying 3G Data, wireless web, and other L7-L4 protocols. Results: Confidential was the first to market for release 3G Data and the wireless web.
- Created test cases to verify RF performance, handoff scenarios, and hard handoff return if fail. Results: Eliminated gaps in testing and improved RF coverage adhering to 3GPP standards.
- Performed CDMA protocol tests in the following areas: service negotiation, handoffs, registration, QoS, SMS, MT / MO calls SO33, SO59 on products and engine platforms
Confidential, Lenexa, KS
Sr. Network Project Lead
Responsibilities:- Created project requirements in order to meet the deadline to implement the 2G Switch system in the customer’s lab.
- Performed pre-sale and post-sale support on all handsets delivered to the vendor ( Confidential ) and performed RFI before finalize requirements before testing.
- Responsible for managing and testing wireless data across 3Com CDMA Total Control Chassis in the System Technology Integration Center. Accountable for software releases across three different IWF platforms: Lucent, Nortel, and Confidential .
- Responsible for deployment and quality assurance on all wireless data releases. Successfully launch the Wireless Data and Wireless Web in 3Q. Responsible for validating CDMA 3G data calls on the Lucent- Confidential IOS CDMA BTS platform.
Confidential, Rockville, MD
Sr. Network Engineer
Responsibilities:- Perform installation of LAN, WANs and SONET networks for CLECs using cerjacs, sniffers and Titan 5500 Confidential when performing intrusive testing.
- Manage multiple complex projects simultaneously and obtain results from partner vendors.
- Perform testing of all services (grouped into expertise) for a major voice, data, and video network deployment.
- Proof of concept and lab certification of system designs when required.
- Project management and coordination to ensure the partners are delivering cost effective and reliable solutions.