SUMMARY:

• Dependable employee bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic and team leader with a strong work ethic and advanced complex problem solving skills. Experience in Project Management. Ability to train and support all end - users.
• Agile Product Owner certified
• Excellent diagnostic skills
• Global Website Engineer
• Excellent communication skills QA tools Product templates Data privacy applications
• Excellent problem-solving abilities Microsoft Certified Desktop Support Technician (MCDST) Test scripts and diagnostics engineer.
• Packet and Code validations
• SharePoint monitoring defect and closures.
• Test scripts and diagnostics Cyber test engineering
• Knowledge of Certification tools using BTT Collis and ICC tool Multiple Processors knowledge. IE: FDRC, TSYS, Global Payments, and Vantiv, WorldPay
• Skilled level twelve plus years in call center operations & Customer interface.
• Project planning and development
• ApplePay & Wallet test and monitoring
• Mainframe Analyst in DB2 and Cobol Support
• Merchant services Group Management with VSAM
• Technical Support Manager
• Petroleum Group project manager.
• Multilevel device knowledge: Omni, Tran, Mx, Vx, Engage and Carbon

EXPERTISE AREA:

• Experienced with multiple financial processors: Vantiv, Global Payments, TSYS Acquiring Systems, Confidential on compliance level and protocols.
• Oracle Database structure
• Network Data upload/link (Data Link)
• CISP masking and encryption of software track data.
• TCP/IP > Secure Link Internal Gateway
• WIFI/GPRS Protocol structures
• URL network resource for browser connectivity >HTTP for internet Host response

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, GA

Sr. Systems SCA Division Engineer

Responsibilities:

• Debug software/hardware products through the use of systematic tests to develop, apply, and maintain quality standards for company products.
• Develop and executes software test plans.
• Analyzes and writes test standards and procedures. Maintains documentation of test results to assist in debugging and modification of software.
• Analyze test results to ensure existing functionality and recommends corrective action. Consults with development engineers in resolution of problems.
• Work with hardware/firmware/software engineers in other facilities to co-ordinate testing activities.
• Prepares and configures equipment required for testing, which includes board manipulation, wiring.
• Consults with field personnel and end customers to recreate issues observed in the field.
• Demonstrated understanding of the phases of systems analysis, the software development process, and/or functional engineering principles.
• Knowledge and experience with multiple financial host processors for all required protocols within specific transaction types and communication protocols.

SR. SYSTEMS QUALITY ENGINEER

Confidential

• Maintains documentation of test results to assist in debugging and modification of software.
• Analyze test results to ensure existing functionality and recommends corrective action. Consults with development engineers in resolution of problems.
• Works with hardware/firmware/software engineers in other facilities to co-ordinate testing activities.
• Prepares and configures equipment required for testing, which includes board manipulation, wiring etc.
• Consults with field personnel and end customers to recreate issues observed in the field.
• Demonstrated understanding of the phases of systems analysis, the software development process, and/or functional engineering principles.
• Knowledge and experience with multiple financial host processors for all required protocols within specific transaction types and communication protocols.
• Assist in technical Specification Spanish text. Technical Usage: Experienced with multiple financial processors: Global Payments, WorldPay Systems, TSYS Acquiring Systems, Vantiv, TransFirst, Chase, and Confidential for compliance levels and protocol validations for certifications
• Oracle Database structure Network Data upload/link (Data Link) CISP masking and encryption of software track data. TCP/IP > Secure Link Internal Gateway WIFI/GPRS Protocol structures URL network resource for browser connectivity >HTTP for internet Host response. Assist in technical Specification Spanish text.

Confidential, Alpharetta, GA

Petroleum Hardware Manager

• Installed, configured, tested and maintained operating systems, application software and system management tools.
• Monitoring Vendor receivables assisting in validating software packaging reporting defects
• Managed On-Call support for eleven in-house analysts in the Petroleum division and production reporting outage issues.
• Assist department head with group assignments and personnel training schedules.
• Create and maintain recovery reports to completion.
• Work with contract manufacturers to create necessary test hardware and software
• Develop technical Support and issue retrievals checklist.
• Reviewed test plans and procedures to ensure adequate coverage of system requirements.
• Maintain in-house automated credit scripting using SQL database
• Manage and organize meetings for new enhancements and generate delivery timelines
• Perform monthly reviews for escalated production issues and support new enhancement requests.
• Created test measures from requirements documents, best practices, and user interviews.
• Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
• Installed software, modified and repaired hardware and resolved technical issues.
• Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
• Planning, scheduling, specifying and recommending equipment purchases and services to meet development needs.
• Perform Black box testing on POS software within Agile Development environment.
• Administer, modify and maintain quality systems, generating defect reporting.
• Generate Level 3 processing standards and integrate into core QA division.
• Developed and maintain in-house automated credit scripting using SQL database
• Manage and organize meetings for new enhancements and generate delivery timelines.
• Develop SQE processes within Technical Support and issue retrievals
• Perform monthly reviews for escalated production issues and support new enhancement requests.
• Developed and maintain functional test software, across all Radiant and selected non-Radiant products.
• Work with contract manufactures to create necessary test hardware and software.
• Maintain library of client images and hardware master images for selected downloads.
• On-Call support for production outage issues create and maintain recovery reports.
• Planning, scheduling, specifying and recommending equipment purchases and services to meet development needs.
• Perform Black box testing on POS software within Agile Development environment.
• Meeting administer for team modifications and system issues with defect reporting..

Confidential, Marietta, GA

Merchant Services Support Manager

• Manager of Merchant support team for POS vendors including VeriFone. Ingenico, Hypercom and Datalink.
• Meetings with Project Managers on upcoming assignments and support issues.
• Assigned PDR support logs to a team of 8 to 11 analyst team members with deadlines and completion dialogs. Assign product description reports and assist with 24-hour support help desk team rotations.
• Maintain working dialog with all vendors ensure escalations are resolved.
• Managed and monitored all installed systems and infrastructure to ensure the highest level of availability. Installed, configured, tested and maintained operating systems, application software and system management tools.
• Defined enterprise processes and best practices and tailored enterprise processes for applications.
• Managed and monitored all installed systems and infrastructure to ensure the highest level of availability.
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
• Managed installation, upgrade and deployment projects and provided on-site direction for software engineers. Using TANDEM mainframe for Host Certification support using ISO and internal FMS message formats.
• Generated daily escalation reporting on hardware and software escalations and coordinate onsite support if needed.
• Responsible for hardware and software releases including class A certification for Engineering development and third party vendors Compliant reviewing with test script configurations.
• Group responsible for creating help desk checklist for vendor support.
• Conduct annual performance reviews and offsite vendor training for hardware revisions.
• SQA certification management for SQM certification group
• Delegate and assign software certification projects for B and A class development and enhancement requests for third party vendors.
• Business Analyst liaison for upcoming projects and provide input on business requirements or data solutions
• Setup TCIP and Ethernet data configurations for internal and external vendors Technical support staff. Configuration setups for in house test labs.
• Manage incoming projects assignments. Coordinate with group managers for staff and support.
• Inspecting HTML source of web pages using advanced features of the browser such as clearing cache and cookies using browser plug-in for testing activity.
• Create IP setup test scripts for Technical support staff provided revised data versions when needed.
• Support medical health industry packet defined in HL7/OSI message formats. Modify and review test scripts within customized industries.
• Vendor support contact for technical and connectivity issues across multiple financial and HealthCare industries.
• CISP and Visa compliant reviews for test scripting modifications.
• Merchant support for database revisions using VeriCenter POS device for software downloads for VeriFone, Ingenico, Hypercom and Data Link vendors.
• Reviewing of TANDEM mainframe processor for Host certifications in FMS and ISO message formats. Authenticating packet parsing.
• Provide direct assistance for ISO and FMS Merchant Services Technical support group Gateway Network issues.
• Weekly progress reporting generating defects across communication protocols and end user software applications using Lotus Notes and Test Director Software packages.

Confidential, Atlanta, GA

SENIOR IP INTEGRATION TEST ENGINEER

• Senior web base software test engineer for corporate Merchant Services division, specializing in Web design and TCIP protocol
• Test validations and scripting automation using Quick Test Professional software.
• Project Management for each structural database design user interface.
• Attend project meetings to provide input on business requirements or data solutions
• Software regression and JCL Batch validations performed monthly
• Defect Tracking and weekly status reporting
• TANDEM Packet/ Trace verifications across multiple POS devices and ATM networks.
• Class A and Class B software Certifications.
• Experienced with multiple vendor POS devices: LinkPoint, Ingencio, VeriFone, and Hypercom.

Confidential, Alpharetta, GA

DESIGN SOFTWARE ENGINEER/INSTALLER

• Business Analyst and test Engineer for the Latin America ISO’s and third party vendor. Provide assistance in hardware configurations and functional training.
• Created system configurations based on environmental requirements.
• Working lab skills with emphasis on setup of test configurations. Creating test cards for specific test cases.
• Report defects in application development. Documenting merchant specific requests in Lotus Notes.
• Support and assist during application development and software deployment.
• Achieve ISO/Merchant signoff during beta acceptance.
• Provide end user support in functional and hardware issues.
• Documentation conversions in Spanish.
• Compiled applications using SourceSafe when modifications were required.
• Familiar with multiple host/server requirements for performance testing.

Confidential, Alpharetta GA

Senior SOFTWARE TEST ENGINEER

• Merchant Support and Installations
• Point of Sale test engineer for Magnetic Stripe and Personalization of Integrated
• Circuit Cards (ICC).
• On-Site assistance to perform hardware and software downloads on multiple types of service payment devices.
• Training and deployment for new hardware/software installation and recovery for the Smartcard Management Systems division.
• Performed application support assignments for new locations.
• Assisted end-user with remote downloads for enhancement requests and new functionalities.
• Technical writer for user documentation

Confidential, Atlanta, GA

SR SYSTEMS QUALITY ASSURANCE ANALYST

• Business Analyst providing training and application designs to existing and potential software customers.
• Supported and tested multiple application versions for the Order Processing division
• Created automated test scripts using the Sequel Proterm software.
• Recorded application failures using the corporate internal tracking system and report to the application manager.
• Performed documentation updates on issues found during application development stages.
• Generated work list for job priorities, and assisting in areas where backlogged.
• Compiled customer databases, reviewed technical specifications, authorized production upgrades ensuring quality standards are met.

Confidential

SENIOR PRODUCT SUPPORT ANALYST

• Applications support specialist for the Order Processing Division
• Provided temporary fixes for all DB2 and VSAM clients within multiple application versions.
• Trained end-users in software data setup and application questions and issues.
• Reported to the MIS Director or Account Managers on customer requests regarding application deliveries and software modifications.