PROFESSIONAL SUMMARY:

• IT professional with 20+ years of Information Technology experience that provides top - notch service, sets high standards that exceeds expectations.
• Highly motivated, dependable troubleshooter and problem-solver.
• Customer-focused performer who is committed to quality in every task.
• Valued contributor who performs confidently and effectively under pressure and thrives on challenge.
• Expert project management in Infrastructure and facilities preparedness.
• Expert in routing and switching. SSH, SSL, IPSEC, TACACS, VPN, VISIO and MS Office
• Expert in Confidential VOIP, Confidential, and Video Teleconferencing.
• Industry Expertise: Domestic, International clients in, Telecommunication, Banking, Finance, Education, Petroleum, Technical consulting, Government, Legal, Manufacturing, Health Care, airlines, and retail and Gas and Oil industry.

TECHNICAL SKILLS:

Operating Systems/Software Applications: Manage Projects from planning to implementation Linux, Windows OS 2000/XP/Vista/Windows7, Windows 8, Server/ 2000/2003/2008 ,2012. SolarWinds, Wireshark, HP Open View Microsoft Exchange Server, SQL server, Informix, and Active Directory, Data centers operations and management. Confidential Confidential, Call Manager, Unity, Telepresence, SRST, Avaya, ATA, VG224, VG248, IP Phones. FXO, FXS Modules, Gateways, MGCP, H.323, SIP Strong customer interaction sales and architectural skills. Troubleshooting Telepresence. Call Routing, Dial Plans, IP Telephony, Telephony Signaling, Voice over frame, QoS, Call Manager Installation and troubleshooting, Attendant Console, CDR, Conferencing, Voice Gateways, MGCP, H.323, SGCP, SIP, SCCP, and Confidential IOS. Routing and Switching, RIP, EIGRP, OSPF, BGP, and QoS Managed Information Assurance (IA). VPN, Firewall, and encryption technologies. Information assurance (IA) procedures and systems. Applying STIGS and ensuring confirming to DISA guidelines. Excellent LAN / WAN troubleshooting skills. Expert in various WAN circuits including PRI, T1, DS3, OC - X VOIP - Confidential Call Manager ver. 2.x 11.x, Unity voice mail ver. 2.x 10.x, voice gateways, and gatekeepers. UC, CER, UCCX. ICM, Genesys, CVP, ACD, Virtual Contact Centre technology for ACD and intelligent and multisite call routing systems. Audio, Video and Data convergence. Security and access control, Experience troubleshooting T-1, Fractional T1, Channelized T1, PRI and T1 CAS, DS3, OC3 circuits

PROFESSIONAL EXPERIENCE:

Confidential

SR SYSTEMS ENGINEER

• Design and implement voice networks. IT infrastructure design and implementation. Configure of VoIP networks solutions for locations across the country using Confidential technologies such HCLE, CUCM, Unity Connection,, Confidential Emergency Responder, MGCP, H323, SIP trunks, gateways.

Confidential

sr. network voip engineer

• Design and implement voice networks. IT infrastructure design and implementation. Configure secure VoIP networks in a global environment.

Confidential

SR. NETWORK ARCHITECT

• Design and implement data, and voice networks. IT infrastructure design and implementation. Configure of VoIP networks solutions for call centers using Confidential technologies and VMware such CUCM, Unity Connection,, Confidential Emergency Responder and Verint using MGCP, H323, SIP trunks, gateways and VMware Vsphere ESXi. Integration of CUCM with Genesys contact center and voice recorders. Designed a secure voice solution for call centers in a distributed environment.. Encrypt voice communication between end points. Troubleshoot network outages including routing and firewall issues. Managing multiple projects for Verizon such as VCC and CEC USCIS federal government projects. Provided solutions for remote agent access to the call center and Extension mobility

Confidential

Architect / Design engineer

• Restored a damaged and corrupted software Call Manager Publisher on the cluster with an IPCC contact center. Re-installed a new copy of the call manager and rebuilt the database, restored over 600 endpoints back into service with no down time to the users.

Confidential

Lead Network Engineer

• Designed and managed network and VoIP upgrade. Installed and configured Confidential routers, switches and Unified communication. servers. Troubleshot gateways, mgcp, H323, ISDN, PRI, CAS circuits, Routing and switching protocols on various Confidential platforms

Confidential

Lead Network Engineer - VOIP Project

• Implementation, troubleshooting, VoiP CUCM and Unity Connection. Install and configure and troubleshot of gateways, mgcp, H323, ISDN, PRI circuits. Confidential IOS 12.X, SIP, MGCP, H323
• Installed configure and troubleshot Confidential Meeting Place, VOIP and Wireless

Confidential

Technical Manager

• Manage a team of support engineers, and design transition from legacy PBX to VoIP. IT infrastructure design and implementation. Install and configure and troubleshot of gateways, mgcp, H323, ISDN, PRI, CAS circuits, IPCC. Routing and switching protocols on various Confidential platforms using RIP, EGIRP, OSPF, BGP, and QoS. 65xx, 36xx, 35xx switches, 37xx, 38xx, 28xx routers. MCS, HP, and Dell servers, widows 2003, 2008 servers, Linux servers, Polycom video conferencing, Confidential IOS 12.X, SIP, MGCP, H323, RTP, wireshark, TACACS, WLAN controllers, APs. Satellite links.

Confidential

Lead Network Engineer

• Designed, a converged network of audio, video and data with a global reach. Using MCS 7845 servers, CUCM, Unity Connection, Meeting Place, CER, UCCX, Auto Attendant, TFTP servers and WebEx web conferencing with a focus on the 3 upper layers of the OSI model. Full life cycle design through implementation.
• Virtual Contact Centre technology for intelligent ACD and multisite call routing systems in large enterprise environment.

Confidential

Lead Network Engineer

• Lead network engineer for design, and implementation and support of large number of Telepresence with various models (TP 3000, 2000, 1000 and 500) for Bank of America
• Managed a team of engineers, contractor and vendors to deploy TP and ensuring and clean and solid path between the end points of the telepresence with QoS that take in consideration the requirements for the Teleconferencing traffic to deliver a successful implementation with the desired results.

Confidential

Technical Delivery Manager

• Design, support, and train of Ucaas and cloud computing. Troubleshoot enterprise VoIP, Routing, switching. Planning, designing and installation of networks, Confidential IP telephony using Confidential Unified Communication manager, Confidential Unity voice mail and various IPT products including Virtual Contact Centre technology for ACD and intelligent and multisite call routing systems.
• Setup IP telephony in a decentralized environment. Configure and troubleshoot routing and switching.
• Project management. Construction / IT infrastructure design and implementation. Install and configuration of Confidential, gateways, CER. 65xx switches, 37xx, 38xx, 28xx, MCS, HP, and Dell servers, widows 2003, 2008 servers, Linux servers, CUBE, Telepresenence, Confidential IOS 12.X, SIP, MGCP, H323, RTP, Skinny, trunks, Confidential works, wireshark, TACACS.

Confidential

Lead Network Engineer

• Troubleshoot and support Confidential Confidential, CER, IPCC SIP trunks. IT infrastructure design and implementation. Install and configuration of gateways, mgcp, H323, ISDN, PRI, CAS circuits, IPCC. Routing and switching protocols on various Confidential platforms using RIP, EGIRP, OSPF, BGP, and QoS 65xx switches, 37xx, 38xx, 28xx, MCS, HP, and Dell servers, widows 2003, 2008 servers, Linux servers, CUBE, Confidential IOS 12.X, SIP, MGCP, H323, RTP, Skinny, trunks, Confidential works, wireshark, TACACS. Managed and directed a team of engineers, Vendors, and contractors to design, execute, Implement and deliver a converged network of audio, video and data components that performs flawlessly with emphasis on session, presentation, and application layers of the OSI model.

Confidential

US Army Consultant/Senior Network Engineer

• Install, upgrade Troub0leshoot enterprise VoIP, Routing, switching. Planning, designing and installation of networks, Confidential IP telephony using Confidential Unified Communication manager, Confidential Unity voice mail, Confidential Meeting Place and various IPT products. Setup IP telephony in a decentralized environment. Configure and troubleshoot routing and switching. Project management. Construction / IT infrastructure design and implementation. Install and configuration of Confidential, gateways, CER. Managed Information Assurance (IA). VPN, Firewall, and encryption technologies. Information assurance (IA) procedures and systems. Applying STIGS and ensuring confirming to DISA guidelines.
• 65xx switches, 37xx, 38xx, 28xx, MCS, HP, and Dell servers, widows 2003, 2008 servers, Linux servers, CUBE, Confidential IOS 12.X, SIP, MGCP, H323, RTP, Skinny, trunks, Confidential works, wireshark, TACACS, SSH, SSL, IPSEC.
• Managed and directed a team of engineers, Vendors, and contractors to design, execute, implement and deliver a converged network of audio, video and data that performs flawlessly with emphasis on session, presentation, and application layers of the OSI model.

Confidential

Lead Network Engineer

• Troubleshoot enterprise VoIP, Routing, switching. Planning, designing and installation of networks, Confidential IP telephony using Confidential Unified Communication manager, Confidential Unity voice mail and various IPT products. Setup IP telephony in a decentralized environment. Configure and troubleshoot routing and switching. Project management. Construction / IT infrastructure design and implementation. Install and configuration of gateways, mgcp, H323, ISDN, PRI, CAS circuits, IPCC. Routing and switching protocols on various Confidential platforms using RIP, EGIRP, OSPF, BGP, and QoS 65xx switches, 37xx, 38xx, 28xx, MCS, HP, and Dell servers, widows 2003, 2008 servers, Linux servers, CUBE, Teleconference, Confidential IOS 12.X, SIP, MGCP, H323, RTP, Skinny, trunks, Confidential works, wireshark, TACACS, Confidential Meeting Place

Confidential, Houston, TX

Lead VOIP Field Engineer

• Design, implement and troubleshoot AVVID systems for major corporations all throughout the US.
• Install Call Manager and Unity voice mail system using various gateways to connect to the PSTN.
• Responded to, evaluated, configured and troubleshoot data and voice network problems.
• Work directly with customer to implement Confidential throughout their company.
• Trained customer’s personnel to use the Confidential Call Manager IP phone system and Confidential Unity voice mail system, Confidential Emergency Responder.
• Set-up, Install and troubleshoot Confidential Meeting Place
• Coordinate and troubleshoot the transition from the analog phone system to the IP telephony system.
• Configured gateway to work with Telco lines (PRI, CAS, T1, and Frame Relay).
• Support of wireless access points, design, configuration and troubleshooting.
• Setup of routing and switching, RIP, EGIRP, OSPF, BGP. Troubleshooting network issues.
• In charge of IA security. Infrastructure planning and design
• Installed, and troubleshoot Active Directory.
• Installed, setup SQL server, Microsoft Exchange server and server 2000.
• Support sales teams and client resources to successfully deliver solid solutions.

Confidential, Houston, TX

Network Engineer

• Network engineer in the Confidential TAC.
• Troubleshoot, and configure Confidential products. Provided technical support while
• Maintaining a high level of customer satisfaction.
• VOIP engineer Supported Call Manager and Unity voice mail system in the
• Confidential TAC including design, troubleshooting, configuration and customer education.
• Support and troubleshooting of routing, switching, and NAT, LAN, WAN and VOIP.
• Work with customer and Telco to resolve customer’s WAN communication issues.
• Support of mission critical cases.
• Supported Microsoft Windows 2000 server, Exchange server, SQL server and Active Directory.
• Configure and troubleshoot Confidential routers, switches and servers. Issued RMA as needed.
• Kept knowledge of changing technology current to benefit customers.
• TAC escalation engineer for VOICE team.
• Trained Confidential TAC engineers on Confidential AVVID Call Manager and Unity.
• Duty TAC manager. Managed day to day operation,
• Supported a variety of clients ranging from (hospitals, government and banking)
• Set-up, Install and troubleshoot Confidential Meeting Place

Confidential, Atlanta, GA

Computer Engineer III

• Negotiate and manage contracts with various vendors
• Manage Service Level Agreements, asset control, databases
• Install and support for a state wide VAX cluster.
• Implement and transition computer system from serial - Multiplexer communication to Ethernet. Support VMS operating system.
• Plan, install and support client - server using VMS and Patchworks.
• Play key role on project teams for department LAN/WAN.
• Prepare IT department budget.
• Infrastructure planning and design
• Test, evaluate and recommend hardware and software.
• Supervised a team of 12 IT support personnel.