SUMMARY:

• Sr. SYS.Engr - SaaS-Admin./Analyst skilled-LINUX, UNIX, Windows, SAN, Middleware, VMware, SAP &etc.
• Extensive hands-on in-SDLC/Infrastructure/Datacenter-Deployments-DevOps, Integration, Change & Config. Mgmt., Build/Release Engineering in multi-tier production.
• A proactive 3 rd Tier 24*7 escalation support for Root-Caused and change control solutions in- OS, Network, Security, Databases, Solu. Arch. and Apps- Architectural Frameworks.
• US citizen with excellent oral/written communication skill.
• Great work Ethic, extensive PMP, Scrum & Agile skills.
• Willing to travel the world.

TECHNICAL SKILLS:

Hardware: Compaq/IBM/ Dell servers, HP-servers, Cisco Routers, Hubs, Switches, Sniffer, LanAnalyzer

Routing Protocol:: TCP/IP, Cisco Internetworking O/S, RIP, IGRP, EIGRP, OSPF, BGP and etc

Software: Exchange, SAP-BI/BW, Oracle, PL/SQL, SQL, PeopleSoft, SQL, Group Wise, Visio Arcserve, Backup Exec, Ghost, Open View, Lang: C/C++, VB.net

Operating Systems: Netware, Windows NT XP, UNIX-Solaris 2.x / Linux 7.x, Red Hat, CentOS, Fudora, AIX, DOS, WIN- 95, 98, 2K, XPApplications: Jboss, Apache, Tomcat, Web Logic BEA, Open Sips, MKS, Moint, XML, GIT, StarTeam, ClearCase, LDAP, RADIUS

Mainframe: IBM: 370, 4381, MVS, PowerVSE, AS/400, PL/SQL

Others: Ethernet, 100/10, Token Ring, FDDI, TCP/IP, SPX, IPX, ICMP, Internet Protocols, IPSec IIS5.0, PIX Firewall, Z.E.N. works, Active Directory services, NDS, SAN, DHCP, DNS, NFS, NTFS, BOOTP, T1, ISDN, VPN, Fiber Optics, MetaFrame.

PROFESSIONAL EXPERIENCE:

Confidential

Infrastructure Engr-Linux/Unix & SAN Engr

Responsibilities:

• Designed, and configured several UNIX, Linux Red Hat Linux5/6/7and Windows servers and customized to the needs of clients supporting production environment like using puppet/LANDesk.
• Administration - Administer, Manage and supported users, libraries, file systems, Memory management, client-server, Network protocols and other real-time related issues.
• Supported all sub-systems like Logging/Errors, File system, System IO, Signals, Processes, POSIX.
• Monitor, maintain, support and upgrade Linux and UNIX kernel distribution on application products like- Oracle, Confidential and other legacy systems.
• Handled performance tuning. Maintained system configuration files of all systems on Linux/Unix platform.
• Work collaboratively with Stakeholders -DBA’s, Developers, Network & etc to actualize statement of work.
• Construct, write and execute SQL queries to support business needs as may be requested for production support, implantation and other related requirements.
• Member of Configuration team working towards enabling and setting up a DevOps environment and culture.
• Patching and hardening of Linux and UNIX servers in reference to-RPM, Yum, FTP, Telnet, Authentications, Shell, MTA/addresses, TCP/IP timestamps, TCP ISN Passphrase, Send-Mail, and for securities.
• Scripting - Wrote scripts for automation for administrating repeating processes and Supported business processes, schedule, on-calls, automation (/Pearl/python/bash)- grep, awk, sed.
• Engineered and supported Logical Volume Management (LVM) in Linux/Unix clustered/Virtualized systems reference to-Physical Volumes, Volume Groups and Logical volumes in platforms including SAN.
• Administered/Engr.Unix (Solaris/Linux)- Administered and supported VMWare 4.x and 5.x, ESXi 5, VMDK, Clusters, HostSets, DataStores for - Linux, Unix and Window Server and clients.
• Team Lead of build and deploy of physical servers, created specifications to enforce standards and rules. Managed all de-commissions. Project Lead as required by management.
• Team Member of IT business continuity, Disaster Recovery, Change Control and Security committees. Always called into escalation, Incident management and triaging issues during off hours.
• SAN - Configured all necessary hardware components - CISCO MDS, Servers, HP 3 PAR Array provisioned storage infrastructure on VSANs and Interfaces for both windows and Linux/Unix.
• Configured and Created Zones, add members to zones, created zone sets, activated and Administered and managed all Storage/space issues on daily bases on clusters, nodes, clients, workstations and etc
• Cabling and maintenance of Datacenter - Handled all physical issues for ALL SAN connect systems.

Environment: SQL, Oracle, HP UX, Linux - 5/6/7, HP 3PAR SAN Storage, MySQL, HP Unix, Solaris, Adaptive, JIRA, LandDesk, Vi,wiki,Apache Tomcat,weblogic, Remedy, Windows, Sendmail,VERITAS Cluster, ILO, Blade Chassis, F5 Big-IP,SSH, SFTP, HTTP, MKS, Weblogic, MKS, REST, Eclipse, Git, Jira, CVS, Puppet,chef, XML, servers,ftp, ntp,, VMware LDAP-Radius, OpenSIPs, SharePoint, TCP/IP DHCP, DNS, SQL, SAN, Java.

Confidential

Systems Engr. Engineering/Production

• Supporting International/Enterprise PEGA Smart investigation application for financial investigation.
• Pega’s Active Decisioning engine, workflow, BPM, with WebLogic on enterprise Java applications.
• Supported Integration of PEGA applications with external APIs, web services, and source data.
• Responds and analyze complex inquiries of technical and functional nature. Conduct software/ network testing for performance, configuration, and function. Research issues.
• Responsible for supporting and troubleshooting of Smart Investigation of Pega the Wellsfargo International application for money transfer activities, processes and procedures?
• Support infrastructure -Apache, WebLogic, Tomcat, IIS web services on the Cloud platform.
• Document cases, recommendation and resolutions clearly in the CRM system takes ownership of hot cases escalated from engineers. Manage and engage ALL stakeholders as well as risks.
• Collaborate with and coordinate multiple engineering teams to resolve defects in the system and drive features to avoid repeats of incidents, investigating the root causes and deliver resolutions timely.
• Develop software defect reports and maintain logged defects, recorded all customer contact and activities in CRM system. Identify support tools gaps, enhanced them for related solutions. Escalation team member.
• Support Pega Platform and infrastructure on Windows Server, Linus, and WebLogic, Java application, DB platform like Oracle/SQL, Tibco, Web services, and Messaging system.
• Write queries for investigation of analysis at the clipboard level - Workbasket, worklist, Tracer and etc. Deliver solutions of user cases and their capture in Pega.
• Implement result of investigation of the queries, Open Remedy ticket, and follow up the processes until problems are resolved by identifying root-cause.
• Support day-to-day operations and project efforts while also working across teams such as Development, SQA, and Incident/Problem/Change -Management. Team member of Configuration management group for DevOps.
• Proactively monitor application performance, improve monitoring alerts, and overall availability of key business components in production environments. Maintained extensive documentation.
• Deployed new applications in UAT. DEV, QA and Production, supporting release efforts.
• Participate in project team meeting sessions and provide task level feedback to the Project lead.
• Proactively monitor application performance, improve monitoring alerts, and overall availability of key business components in production environments.
• The Systems Analyst (SA) is the primary liaison between the business and IT organizations to provide technical solutions that meet user needs and improve business performance.
• Collaborates directly with Business Partners, Technology Teams, Solution Architects, Application Developers, and Testers to ensure they understand the functional requirements of the system.
• Used JIRA and Confluence as support tools.

Environment: PEGA, PRPC versions 7.x & 6.X, JIRA, Confluence, SQL Server 2005/2008, Oracle SQL Mgmt. Studio, Oracle,Windows Server2008&2012, Unix, Solaris, Linux,Red Hat. Vi,ITIL, Apache, Tomcat, JBoss, SSL, UpTime/Nagios VMwareVCenter, Microsoft Project, Weblogic 7,10.0, XML,LDAP,, VMware, SharePoint, ITIL,TCP/IP DHCP, DNS.F5, MS Exchange, PCI, SOX, ITIL, Java, .NET

Confidential

Sr. Systems Engr

• Handle all SaaS related issues collaborating with Integration, Configuration Management, QA-Certifications, Development and other related teams on - Staging, QA and Production deployments.
• Built all my script, staged all deployment warm and cold to Dev, QA, CERT, and promote to Production every weekend. Tier II &III point of escalation for all production issues 24*7.
• Lead infrastructure as related to - Apache, Tomcat, and IIS webservices hosted in the Cloud platform.
• Used Bugzilla Integration, uBuild, uDeploy uRelease for defect tracking and deployment.
• Created environmental statistic of ALL Apache Tomcat properties-server, XML,Cfg, Catalina,& etc.
• Created an extensive ” How To Use” documentation tools and collaborated with ALL IT groups.
• Configured UpTime Monitoring tool for the SaaS environment and from Nagios to Uptime.
• Resource for Govt. compliances - PCI, SOX, ITIL, and related issues and maintained documentations.
• Re-structured Tomcat Apache and application Log File for ease of Access/Use and administration.
• Manage deployments of all software/components - SAP, Confidential, and PeopleSoft for development life Cycle-Dev, Staging, QA and production on a weekly basis. On call every week.
• Coordinated post-production support releases and conducted final project quality assurance review.
• Built and maintained SaaS environment of proprietary software-TF, CF, and EF. Configuring all Components-Tomcat, Data Base- Security/Reliability. Administered/Managed data sets.
• Created systems documents. Lead troubleshooting/escalation efforts in Outage, DBAs, Java Apps - JVM, Garbage collections, heaps, core dumps, and etc; Supported All Java development processes.
• Maintained Continuous Integration /Continuous Deployment from development to production 24*7.
• Analysis logs, different connectivity, diagnosis issues with focus on-impact on operation, deployment and integration issues on systems in order to streamlines deployment processes and infrastructure
• Maintain monitoring tools - Uptime/Nagios for 24/7 availability. Interact, follow up escalate to hosting service provider as needed. Networks, Customer production issues. Support Exchange Email.
• System Administration- Linux Red Hat/ Windows (2008/2012)/UNIX (Solaris& AIX) as required.
• Create ALL scripts for both database (SQL) and for Data promotions for staging and production deployments. Co-ordinated testing, implementation of system upgrades, enhancement and bug fixes.
• Monitor execution of work flow processes, using Salesforce and Bugzilla for defect tracking and tickets, support- 24X7 on-call; multiple applications to add values to both systems and customers.
• Support every business processes, schedule, on-calls, SSL, automation (python/bash) as required.

Environment: SQL, SAP, Confidential, Amazon Web Services, F5 Big-IP, PeopleSoft, Oracle,Windows Server2008&2012, Unix, Solaris, Linux,Red Hat. Vi,ITIL, Apache, Tomcat, JBoss, Windows Server, Microsoft Project, Sales Force, Bugzilla, uBuild, uDeploy and uRelease, REST, MKS, Eclipse, Weblogic 7x, 10x, XML, VMware, ANT LDAP,OpenSIPs, SharePoint,, ITIL,TCP/IP DHCP, DNS. PCI,Java, .NET.

Confidential

Sr. Integration Engr./Cloud Solution

• Responsible for aligning technology to business systems in a Video on Demand from asset management in Linux and Windows) through-Isilon (NAS), Cisco XTV, ProMeida, Pitcher Manager, Adrenalin and etc.
• Managed builds for Deployment and Production on REST in the LAB- uBuild, uDeploy and uRelease
• Integration of down-stream hardware and software to ASSET FLOW systems- validating and testing for compatibility and inter operational functions. Provisioned systems on 24 by 7.
• Used Nagios as a monitoring tool and supported all Asset Flow Processes Managed Defect.
• Managed and engaged all stakeholders by effectively delivering on project requirements.
• Respond to incoming cases of client services department as backup during peak times. Point of escalation for problems requiring extensive analysis, troubleshooting, debugging complex issues.
• Evaluated JAVA API’s for enterprise functionalities - Debugging, troubleshooting, analyzing with focus on root cause in Java - JVM, JMS deployment into Production. Enhanced functionalities.
• Provided Configuration Management across the enterprise Deployment and Production platforms using - (SVN, Git, Jenkins, Jira, Maven etc.), including branching and merging strategies.
• Created and implemented cross-platform automation effort for code deployment testing and delivery purposes. Administered deployments software, patches, and codes in DEV/Staging/QA/Production.
• Handled Deployment and QA activities of multiple software components at OS, Web, Networking and Database levels. Created Job Aids and Test Plans documents for use by various departments.
• Collaboratively worked with ALL Stakeholders - Management, Engineering, QA, production.
• Create and update system and procedural documentation, managed change control, release and version control. Chef as configuration management tool, Maven Resources and Rackspace.
• Assist in System Administration duties in Linux/ Windows/Unix (Solaris & AIX) as required.

Environment: SQL, Oracle, SAP, MySQL, HP Unix, Solaris, Ruby, JIRA, Linux,Vi,ITIL, Apache Tomcat, CVS, weblogic, Remedy, Windows, Tivoli, WireShark,Sendmail,VERITAS Cluster, Mercury center. uBuild, uDeploy and uRelease; WebLogic, F5 Big-IP, MKS, Eclipse, chef, puppet, SVN, Git, Jenkins, XML, Nagios, Java/Jboss, REST, VMware LDAP-Asset Flow, isilon, Cisco, ProMedia, Pitcher Manager, Adrenalin Java, .NET, ANT, wiki.

Confidential

Sr. Systems (Build) Engr

• Manage and administer Network and System infrastructure - UNIX, Window, VMware and subsystems for development of international based Web Application.
• Administered/Engr.Unix (Solaris), Linux)-VMWare/ESX,Window Server, Clustered 24x7-SDLC, Oracle, Satellite server (Configure and Administer), monitor business application and network,
• Worked on cross-functional projects, vendors, partners with business customers to understand business requirements to provide recommendations and improvements to processes, projects.
• Designed new client server solutions for new products, implemented the designed and roll outs.
• Used Monit as monitoring tool for all processes and used for deployment processes for All Platforms.
• Administered, managed and supervised all production change control- (warm and cold) required in all platforms. Documented, submitted, supported and implemented at nights with all back out procedures.
• Enhanced, and managed enterprise Exchange emailing system with DHCP, DNS gateways’.
• Support business processes, schedule, on-calls, automation (/Pearl/python/bash) - grep, awk, sed.
• Project team led collaborating with multiple cross-functional teams- Architects, Software Engineers.
• Designed, and configured several UNIX, Linux Red Hat Linux (RHEL- 4/5/6) and Windows servers and customized to the needs of clients supporting production environment like using puppet.
• Member of company - Security and Change Management Team- Developed long-term strategic goals for Security architecture and standards for system reliabilities for users, clients, and customers.
• Join in designing VMWare Machines, infrastructure and data stores, clones, clients and etc. Manage templates V Sphere, cloning, SAN, NAS, Network configurations, TCP/IP, DNS, DHCP.
• Created systems documents. Lead troubleshooting/escalation efforts in Outage, DBAs, Java Apps - JVM, Garbage collections, heaps, core dumps, and etc. Supported Java development processes.
• Build Engr (JAVA) -REST responsible for build process for DEV, QA, and STAGING to PRODUCTION using MKS and uBuild, uDeploy and uRelease.
• Used the Jboss Enterprise Application (SOA) platform component for build and deployment processes of JAVA platform namely - Jboss - apps, ESB, Messaging, and web services
• Develop automation, build and monitoring tools/processes using open sources tools and scripting languages - Korne, Bash, awk, sed Vi and etc. Creates operation standards for networks and Software.

Environment: SQL, Oracle, MySQL, HP Unix, Solaris, Linux,Vi,ITIL,wiki,Apache Tomcat,weblogic, Remedy, Windows- NT, Tivoli, WireShark,Sendmail,VERITAS Cluster, F5 Big-IP,MKS, Weblogic 7,10.0, MKS, REST, MS Exchange, Eclipse, SVN, Git, Jenkins, Jira, CVS, Puppet,chef, XML, servers,ftp, ntp, C, C++, Java/Jboss, Business Objects, Crystal Report, Ruby,VMware LDAP-Radius, Informix, OpenSIPs, SharePoint, ITIL,TCP/IP DHCP, DNS,, SQL, IDS/IPS, SAN, VoIP, Java, .NET.

Confidential

Sr. Systems Engr/ Production

• Managed and supported network/server infrastructure - web, application, file, and database, clustering - for development and implementation of multiple commercial software products in a Data Center.
• Administered/Engr. Unix (Solaris/Linux Red Hat))/VMWare/ESX Window, enterprise-applications, SDLC, Oracle, monitor end-to-end business Apps. network and infrastructure for 24/7 reliability.
• Supported WebLogic/Tomcat- Jboss and other build up tool for deployments/trouble shooting.

Environment: SQL, Oracle, HP Unix, SAP, Solaris 2.6 - 2.10, Linux, Vi, Apache Tomcat, weblogic, Remedy, Windows- NT/ 2000/2003/20083- Server, ITIL, Mercury Quality center 9.0, Centivia, Weblogic

Confidential

Responsibilities:

• UNIX - Engr. /Admin.–Sun Solaris-8, 9&10, Linux, Yum, AIX and HP-installation and configuration.
• AIX 5.x UNIX Admin. - SAN, HACMP, NFS, HMC, LPAR, Virtualization VIO, and Tivoli Network.

Environment: Oracle 9&10g, Solaris (8, 9 and10), Unix-HP, LINUX, AIX, Apache, WebLogic

Confidential, Alpharetta, GA

Responsibilities:

• UNIX Engineer/Administrator – Solaris, AIX, and HP. SQL 2000 Databases.

Environment: Windows2000/3, XP, Exchange, PL/SQL, Unix-(Solaris8), AIX, WebLogic, Clarify, Remedy.