Technical Support Engineer Resume Lawrenceville, GAÂ - Hire IT People

SUMMARY:

Senior System Engineer with 20+ years of troubleshooting and failure analysis expertise in Confidential, telecommunications and military systems.
Comprehends complex systems quickly. Effective communicator. Works independently or as an integral member of a team contributing to the continued operation and reliability of ATSC Headend systems. Advanced comprehension of ATSC Headend architecture from satellite dish to settop box as well as software test of settop boxes.

TECHNICAL SKILLS:

Operating Systems: Unix (14+ yrs), Linux (8 yrs), & Windows (14+yrs)

Languages: C (14+yrs), Fortran (14+ yrs), Perl (2 yrs)

ATSC Headend: (6 yrs) DAC 6000, RADD6000, CASMR, CMTS, MPS, SEM, APEX, IRT, KLS, OM, C6u, C8u, RPD, CS1000, CMTS, SDM, SE2000, Cherry picker, SE2000 encoders, HD encoders, and Vertasent SDV servers. DOCSIS & ADSG (Advanced DOCSIS Set top Gateway)(3 yrs) Harmonic NSG, DNCS (EC), DCM

Networking: (5 yrs) IPv4, TCP / IP protocols, Multicast, NAT, DHCP, DNS, and TFTP

Test Equipment: (20+ yrs) Spectrum Analyzer, Oscilloscope, DVM, etc.

Cable Settops: (9 yrs) Motorola DVI, DCT, DCX series settops

OCAP: (4 yrs) Server configurations for ODN, TRIO and Tru2Way

Other: (8 yrs) MPEG 2 compression technology. ATSC & DVB transport streams, services, rates, tables and QAM modulation. Satellite QPSK transports. Sencore / Adherent / Tektronix stream analyzers and players. Ability to analyze transport streams. Various modulators, demodulators and upconverters. Video editing with Avid Liquid

EXPERIENCE:

Confidential, Lawrenceville, GA

Technical Support Engineer

Member of the PowerKey SP Video TAC team
Provide technical support for 100+ digital television cable providers including Confidential.
Collaborate with 5+ cross - functional teams to ensure priority issues are communicated & resolved in a timely manner.
First member of the SP Video TAC team to complete the 15 course Video TAC Associate program.

Confidential, Atlanta, GA

Video Applications Engineer

Subject matter expert for Confidential back office systems for DTA support.
Maintain Central Services video distribution and back office systems, including DCM and CherryPicker configuration.
Assist in the maintenance and configuration of DAC and DNCS controllers and associated equipment.
Provided training to test and support engineers for operation and maintenance of new headend systems.

Confidential, Lawrenceville, GA

Senior Engineer

Installed and integrated new systems including EBIF, Ad switching and multiple OCAP configurations, proactively supplying leading edge technologies to development and test teams.
Automated RF Channel Power measurements, reducing the engineering effort for RF maintenance and standardizing reporting methods across multiple headends.
Provided training to development, test and support engineers for operation and maintenance of new headend systems, ensuring continued availability of high demand systems.

Confidential, Rosemont, IL

Senior Software Engineer

Recognized as subject matter expert on quality control test programs. Initiated improvements to test procedures that improved accuracy and coverage of test suites.
Developed improved quality control test procedures, reducing cycle time from 2 days to 4 hours.
Mentored junior members of the team on unit testing issues and techniques, ensuring the accuracy of test results provided to development teams.

PRIOR EXPERIENCE

Confidential, Naperville, IL

Software Engineer,

Developed diagnostic programs in C and assembly language.
Functional Test Team Lead for new feature development.
Generated software architecture documents and assisted with hardware architecture.
Developed programs in C and assembly language.
Assisted in debugging new hardware used in development labs.

Confidential, Greensboro, NC

Ship’s Electronic Systems Software Engineer

Lead engineer for design and development of highly specialized Ship's Acoustic Source System on both a PC system and a Unix-based system.
Integral member of design team for electronics systems installed on the new oceanographic research vessel, the USNS Waters.

Confidential

Navigational Aids Engineer

Supported oceanographic research and other specialized sea operations using Loran, Acoustic transponders, and Global Positioning Satellite Systems (GPS) and other electronic navigation systems.
Provided design support and initial testing for undersea Remotely Operated Vehicle (ROV). Acted as ROV pilot on multiple missions.

Confidential

Electronics Technician First Class

Maintenance and support of various military electronics systems.
Acted as advisor to Japan Maritime Self Defense Force maintenance personnel. Volunteer member of Navy Rapid Reaction Force SWAT team, Misawa, Japan. Held Top Secret security clearance.
Experienced in the maintenance of equipment ranging from air navigational aids and radar to cryptographic systems and remotely piloted vehicles.

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Technical Support Engineer Resume

Lawrenceville, Ga

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