PROFESSIONAL SUMMARY:

• Twenty - five plus years of experience in the Telecommunications Industry.
• Extensive experience interfacing with customers as well as fellow employees in other departments to provide support on the installation, maintenance, testing and turn-up of new circuit installations and Confidential circuits from OC-48 to DS-0.
• Industry training on multiple types of Switching equipment, Administration, Maintenance and Provisioning.
• Personal strengths include great team player that welcomes challenges and has the ability to follow through until an issue has been resolved.

TECHNICAL SKILLS

Switches: Avaya G430/G450 Gateway, Avaya ACD/PBX S8730 Server, S8300 Server, Avaya Modular and Aura Messaging, Alcatel DEX 600E, 600, 400 Nortel DMS 250, 100/200, 500

Transport Equipment: Nortel OC-48, Fujitsu OC-48, Adtran 608/612/616/624 Channelbanks, Cisco OC - 48, NEC OC-48, Alcatel OC-48, Copper Mountain CE-200 DSLAM

Digital Cross Connect Equipment: Tellabs Titan 5500, Alcatel 1630, 1631, CS1L

Test Equipment: T-Berd 224, 310, Digital Lightwave Optical Test Set

PROFESSIONAL EXPERIENCE

Confidential - New Port Richey, Florida

System Engineer 

Responsibilities:

• Programmed and deployed Avaya G430/G450 Gateways on Avaya CM 6.3 and 7.0 Platforms and Core CM LSP’S
• Programmed and deployed S8300 Media Servers on Avaya CM 6.3 and 7.0 Platforms to include Utility Server, Branch Session Manager, and Communication Manager virtual elements
• Working knowledge of Avaya CM 7.0 applications for SDM, AVP, System Manager, Session Manager, Utility Services, and VM Ware
• CM 7.0 patching for AVP, Utility Services, and CM Platform
• Programmed Vector Routing Tables, VDN’s, Calltype Analysis Tables, Incoming Call Handling Treatment Tables, Public Unknown Numbering Tables, Route Patterns, Dial Plan Analysis Tables, Uniform Dial Plan Tables, ARS and AAR Analysis Tables
• Administered voice mail accounts on Avaya Aura Messaging
• System Manager - Created User and Non-User import files, Programmed Sip Dial Patterns, Location Patterns, Set up SDM in Session Manager, Added Subnet Configurations to Inventory

Confidential, Petersburg, Florida 

Telecom Engineer II

Responsibilities:

• Maintain Avaya ACD/PBX, S8730 Servers, ancillary systems and equipment in a multi-site call center and corporate environment
• Perform quarterly backups / reboots of Avaya Modular Messaging S8800 Servers
• Administer voicemail accounts and Modular Messaging Web Client
• Integrate telephony systems with other call center applications such as CTI, IVR, and Genesys Intelligent Call Routing
• Provide Tier II support for multiple call centers and corporate telephony, including TDM and VoIP
• Telephony switches, CTI, call accounting, voicemail, name recognition software, and reporting applications
• Maintain TDN and SIP telephony circuits
• Work with local and long distance carriers to resolve circuit connectivity issues
• Condition and set up 800 number applications and DNIS routing.
• Maintain accurate records of 800 and DNIS numbers
• Participate in special projects as assigned by department management

Telecom Engineer I

• Monitored and performed checks of Avaya ACD/PBX, Edify IVR’S, Smartcall, and Qfiniti Systems
• Addressed any maintenance issues and escalated to upper level support as needed
• Built Agent Codes and IP Softphone Stations in the Avaya ACD
• Worked with SSC Operations in assigning Avaya Agent Codes and IP Softphones for new sales and service agents
• Performed monthly reboots of the Edify IVR’S and Avaya CMS server
• Performed Verizon Business 800 Netcap routing as required
• Assisted the Confidential Command Center with issues pertaining to Genesys, CMS, Edify IVR’S, Work at Home, and in house sales and service agents

Confidential - Tampa, Florida 

T-1 Technician 

Responsibilities:

• Test and trouble isolation of T-1’s in T-Mobile’s cellular Confidential
• Contacted and worked with Verizon, BellSouth, Embarq, and Progress Telecom in testing and affecting repairs of T-1 circuits
• Worked closely with the Verizon Chronics Department to isolate and resolve chronic T-1 troubles and issues
• Assisted Field Engineers at T-Mobile’s cellular sites in isolating T-1 and site equipment troubles

Confidential, Maitland, Florida

Technician

Responsibilities:

• Performed testing and trouble isolation of subscriber’s T-1’s in FDN Communications Confidential
• Assisted Field Engineers with trouble isolation and repair of Adtran 608/612/616/624 channelbanks
• Resolved database and translation troubles pertaining to Adtran channelbanks, Nuera and Tollbridge voice gateways, DMS 100/200 switches
• Contacted customers for problem details, repair updates, and verification of trouble resolution

Confidential

Central Office Technician 

Tampa, Florida

Responsibilities:

• Daily database backups: Performed tape and optical disk backups of switching and digital cross connect equipment databases
• Test and turn-up of new circuit installations: OC-48, OC-12, OC-3; DS-3, DS-1 and DS-0
• Maintained switching, environmental control and generating equipment
• Inspected, tested and logged data from switches, transport, digital cross connect and HVAC equipment as well as backup generators and alarm reporting equipment on a monthly basis
• Provided support to five remote test centers in four states
• Assisted with installation, testing and maintenance of Confidential Confidential equipment and circuits, as well as customer circuits
• Performed root cause analysis of recurrent problems
• Analyzed and evaluated information contained in service orders, trouble reports, circuit notes and various systems to identify design issues, technical problems and procedural issues

Technician III 

Confidential, San Antonio, Texas

Responsibilities:

• Troubleshooting and resolution of 1+ and 800 switched services
• Performed traffic reroutes and database changes on DSC DEX 600E, 600 and 400 digital switches
• Working knowledge of 800 SMS national database
• Resolved database and translation problems in cooperation with internal Responsible Organization Department (Resporg), local exchange and interexchange carriers
• Contacted customers for problem details in order to resolve trouble reports and outages
• Initiated contact with on-call technicians to isolate and repair Confidential problems and resolve customer issues

Confidential - East Northport, New York

President / General Manager

Responsibilities:

• Company startup and P&L management
• Identified a market need and created and executed a marketing plan targeting retail businesses in the Greater Long Island area
• Researched, contacted and established relationships with local and national suppliers of neon fabrication equipment and supplies
• Sales, product development and contract negotiations
• Determined customer signage requirements and budget constraints
• Developed design concepts, circuitry/control schematics and price structure for customer approval
• Executed designs in colored glass tubing, neon/argon gases and Plexiglas supports
• Coordinated installation schedules with customers
• Ensured high quality of products, service, and installation

Confidential, New York

Field Supervisor

Responsibilities:

• Supervised technical crew (team of six) and subcontractor supervision
• Managed installation and maintenance of customer premise equipment (operator-assisted automatic dialing units)
• Hired, trained and evaluated performance of technical crew
• Met budget for hourly wages and subcontractor work