Wireless Network Engineer Resume Washington, DC - Hire IT People

SUMMARY:

Over 15 years’ experience in the IT field with a broad range of experience including: desktop support, systems administration, wired/wireless networking, routing, switching, and security.

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Wireless Network Engineer

Responsibilities:

Serve as Tier - 3 escalation point and responsible for the support and integrity of the wireless network for the Confidential of Justice (DOJ). This includes all district sites for the United States and is comprised of 300+ wireless controllers, 5000 access points, ClearPass and AirWave servers
Design and develop policies that are thoroughly tested and eventually handed to the tier 1 and tier 2 to implement as well as creating System Design guides and QoS settings and configuration
Responsible for creating and submitting change control documents for the Lab, Alpha, Beta testing as well as production deployment. Also ensure that deployed devices are compliant with NIST STIGS, DISA, CIS compliance and best practices.
Responsible for patching, hardening, and keeping servers compliant such as ArubaOS, CentOS, ClearPass, and assist with creating POAAM s when required. Responsible for achieving ATO for the wireless network.

Confidential, Glen Burnie, MD

Wireless Network Engineer

Responsibilities:

Supported and maintained external customer network infrastructure as well as internal network. Duties for supporting the day to day operational needs for the customer s infrastructure include:
Responded to internal and external project request and maintain comprehensive documentation
Performed network monitoring/troubleshooting to identify potential problems and threats
Performed wireless surveys, passive/predictive, and create reports and heat maps
Provided support for multi-vendor solutions, ranging from:
Utilized several monitoring/design/planning tools such as SolarWinds Orion, Aruba AirWave, Visual RF Planner, Fluke Survey Pro
Supported multi - vendor switched and routed networks

Confidential, Baltimore, MD

Client Services Support Analyst

Responsibilities:

Managed and supported roll - out of Windows 7 clients in the Baltimore/Washington region
Supported deployment of Symantec Endpoint Encryption (SEE)
Maintained network documentation and managed IP addresses via Orion SolarWinds.
Managed all work through the use of an ITIL based application, Service-Now, ensuring timely resolution of request per defined SLA s. Created/modified Knowledge Base (KB) articles to ensure proper workflow as well as created customized reports.
Performed desktop and workstation support within a hospital environment as well as on-call rotation.

Confidential, Curtis Bay, MD

Desktop Support Lead

Responsibilities:

Provided onsite support for Under Armour s Distribution House (DH) which included prioritizing, documenting, and actively resolving end - user help requests
Managed a small team to ensure they installed, diagnosed, repaired, maintained, and upgraded all PC hardware and equipment to ensure optimal workstation performance
Managed workflow and change management process via Track-IT and monitored business critical 2nd and 3rd shift jobs within SAP
Managed the desktop imaging process and provided quality control for each machine prior to deployment
Provided technical support for WMS, WCS/iSeries (AS400), which included creating user accounts, monitoring alerts, and escalating issues to the Business Apps team
Responded to technical requests from retail stores and international partners which included network connectivity, account creation, printing issues, and point of sale
Provided support for BlackBerry devices including creation/deletion of accounts on the BES server, configured Cisco IP phones, and RF guns running Windows CE

Confidential, Baltimore, MD

IT Consultant

Responsibilities:

Maintained IT and telecom needs, as an outsourced Network Administrator for a non - profit health care facility
Managed work flow, projects, and updates through ticketing systems
Managed terminal servers and Thin Client users
Upgraded/Migrated Windows 2000 Terminal Server to Windows 2003 Terminal Server
Upgraded several applications which included PECS and nTierprise

Confidential, Owings Mills, MD

System Administrator

Responsibilities:

Managed a Windows client/server environment containing 60+ clients and 15 servers
Migrated firewall from a Cisco PIX to a Cisco ASA. Created static NAT translations as well as configured VPN for remote users.
Built/configured servers, set - up RAID, managed backups and off-site storage, created SQL and Windows accounts as well as Exchange mailboxes
Built/configured/managed servers, managed active directory including joining new DC s as well as maintaining user accounts and file shares
Configured servers at co-location when necessary which included creating new sites in IIS and installing new (or renewing) SSL certificates
Recorded/Cataloged/Tracked purchases of hardware and software licenses and agreements
Completed projects tasked with: