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Network Operations Technician Resume

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KEY SKILLS:

  • Excelled knowledge of Microsoft Office
  • Knowledge of LAN/WAN hardware
  • Customer Service
  • Situational Training
  • Knowledge of Solarwinds
  • Critical/Analytical thinker
  • Weapons Handling
  • Trained in Windows Server

PROFESSIONAL EXPERIENCE:

Confidential

Network Operations Technician

Responsibilities:

  • Trouble shoot T1 TDM circuits
  • Multiple vendor devices (Juniper. Bluecoat, Cisco)
  • Correctly identifying issues with T1 and Ethernet circuits
  • Coordinating with local telecommunications companies for correct actions

Confidential, P.A.

Intake Specialist

Responsibilities:
  • Ability to work in a high volume call center
  • Consultations for potential clients
  • Customer service following me into real - life situations
  • Reliability, punctuality, and dependability
  • Self-sufficient and able to work with no supervision

Confidential

Cyber Network Technician

Responsibilities:
  • Manage LAN/WAN connections
  • Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls.
  • Documented all server and network problems and other unusual events in detail.
  • Upgraded and expanded network systems and their components.
  • Install and maintain logical security measures
  • Provide support for end users using Windows XP/7/Server 2003/Microsoft Exchange
  • Implementation of virtual machines (VM Ware ESXi)
  • Managed Cisco Call Manager (Voip services)

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