SUMMARY:

• More than 19 years of business experience with extensive background in the information technology field to included healthcare.
• Utilize time management techniques effectively/efficiently in order to complete multiple assignments within a scheduled time period .
• Strong blend of technical, interpersonal and management skills, coupled by the ability to work well with individuals of diverse populations.
• Keys skill sets include: Technical Support, Software Testing, Customer Relationship, Training Development, Active Directory, Help Desk Operations, Technical Support, Identity Access Management, Systems Security Operations, Workflow Analysis, Organization Skills, Problem - Solving.

TECHNICAL SKILLS:

Operating Systems:  Windows NT, Windows XP, Windows 7, Windows 10, Novell, Linux, UNIX, Citrix

Software:  MS Office Suite, Office Outlook 365, MS Lync, SQL Server Management Studio, Symantec Anti-Virus, McAfee, LDAP, Change Management, Remote Access System (RAS), RAdmin, Livelink, SharePoint, Active Directory, Avatier Identity Management Suite, Oracle DBMS, Oracle SQL Plus, Retek Store Systems, Oracle Weblogic Administration Console (Webcenter), Virtual Private Network (VPN), Cisco Ironport Email Security Appliance, Cisco AnyConnect Secure Mobility, Docuware Administration, Exchange Management Console, Human Resource Management Systems, Putty, User Access Manager, PeopleSoft, Remedy Server Extract File, Enterprise Access Management, Tivoli Identity Management, Windows PowerShell, Access Auditor, Skype, Access Governance System

Tracking Software:  BMC Remedy Service Management, Heat, Expert Advisor Problem Management, Tivoli Service Desk, Meridian Call Tracking, CA Agile Central

PROFESSIONAL EXPERIENCE:

Confidential, Chandler, AZ

Identity Management Information System Security Analyst

Responsibilities:

• Providing identity and security access management support on Security Hardening Program with Tata Consultancy Services (TCS) for one of their client company (Intel Corporation) to implement improvements and secure entitlements to their multi-platform enterprise structure.
• Reviewing and understanding the current technology Reviewing and understanding the current technology of Enterprise Access Management’s (EAM) posture and support the new established tools and process models in support of Active Directory (AD), Privilege Access Management (PAM), and Access Governance System (AGS) that will migrate over 107,000+ system application users.
• Ipm Improving existing AD groups processes through solutions to recurring problems and enhancements to existing solutions or documentation. Managing and maintaining privileged permissions across new Organizational Units structure AD.
• CoC Coordinating and working with service managers, operational teams to improve (recommendation), design and deploy new security infrastructure including firewalls, remote access appliances, vulnerability scanning, and/or automation solutions to present to management and meet business needs.
• Reviewing the 41+ project plans deliverables (by Microsoft) and track and monitor the execution of the projects tasks.
• Protecting and maintaining the confidentiality, integrity, availability of sensitive information of the client’s architecture infrastructure.

Confidential, Houston, TX

Cyber Security Identity Access Administrator

• Assisted and provided second level support with user and access administration on Active Directory, UNIX, Oracle, SQL, designated systems and applications in accordance with Corporate Security policies, standards and procedures for the Stage Stores’ organizations.
• Performed user account access and administration for 14,500 users to retail business technology resources including creations, deletions, profile and password management, network resources, file shares, and email mailbox configurations.
• Enforced security policies and procedures by administering and monitoring security and role base profiles, reviewing security violation reports and investigated possible security exceptions, updates, and maintained and documented security controls.
• Reviewed routine maintenance reports and violation logs to detect unauthorized access and notified and assisted experienced peers with mitigation techniques of possible threats to corporate, client, and team member security.
• Generated quarterly and monthly review audits to senior team members in user provisioning, including adding, extending, or deleting users configurations, security rights and access rights.

Confidential, Tempe, AZ

Lead Systems Security Administration Engineer

• Monitored service requests via BMC Remedy Service Management and received through the Help Desk to initiate, capture, record and manage user identities and their related access permissions in automated fashions for 130,000+ global users for Honeywell Technologies.
• Worked as part of a Global team in an Identity Access Management (IAM) multiple operating system platforms such as UNIX, Windows, and Mainframe, providing second level support to the user account life cycle processes including creations and deletions, profile and password management, group modifications, and role based access operations. Assisted with troubleshooting and repairing failed permissions and access levels for multiple Identity and Access management (IAM) tools, applications, and assigned technologies.
• Setup, maintained, and terminated system access in multiple security architectures and within secure applications to avoid security breaches.
• Resolved 75+ access issues tickets of more complicated client’s issues promptly in a proficient manner and with highest customer service standards in a 3 day service level agreement.
• Worked with division users and act as liaison between data owners and development teams to understand user’s workflow; providing employee with right access to business critical information.
• Progressively built knowledge base familiarization by assisting with the creation and maintenance of relevant documentation to include, but not limited to, Standard Operation Procedures and project change control.

Confidential, Winter Haven, FL

Technical Support Operations

• Performed and oversaw computer system maintenance, backed-up system files on a weekly and monthly basis to ensure protection and recovery setups of client and system files.
• Successfully interpreted business requirements to develop scalable and performance-oriented solutions that support key business objectives.
• Set-up 80 subcontractor prequalification accounts with companies in order to negotiate and bid on contracts in line with business plan.
• Ensured that credit card system was installed, secured, and complied with the Payment Card Industry Data Security Standards (PCI DSS) to store and protect customer’s information, annually.
• Installed, supported, and troubleshoot designer graphic software program for interior designers as well as troubleshooting Microsoft Word and Microsoft Excel applications.
• Created MS Excel spreadsheets to track products inventory’s usage, orders, and timely delivery of products in accordance with business needs and improve customer service.
• Reviewed records for accuracy and thoroughness, entered data in computer system, and submitted monthly managerial and financial reports generated from QuickBooks and MS Excel.

Confidential, Clearwater, FL

Technical Center Operator Consultant 

• Operated and monitored a complex IBM z/OS, UNIX, Compaq, HP 3000 multi-platform environment and monitoring tools for Nielsen Media Research.
• Monitored the local and global networks and vital systems through BMC Patrol, SNMPc, and Big Brother monitoring tool consoles and reported when connectivity was down for any WAN devices and offsite offices on the Nielsen VNU network.
• Monitored the performance of the cycle application backups of the AS400 system and responded to console messages requiring operator intervention.
• Managed user accounts using Active Directory/IAM tools to set security settings, group modifications, and system and application settings.
• Provided help desk support for all business and marketing application software, hardware, and network related problems reported to the Data Center via, telephone, voicemail, email, and Internet.
• Analyzed and responded to 140 CA-7 batch schedule jobs, 546 Call Out Units data lines, and Universal Metering Initiative (UMI) television broadcast signals that submitted work to operating systems based on time or event driven activities.
• Attended daily shift meeting and prepared reports to turn over to incoming staff on outstanding software, hardware, or operating system issues.