SUMMARY:

• A hardworking, goal - oriented Information Security Professional Looking to learn, grow and purse a long-term career as cybersecurity professional.
• Currently pursuing a Master’s Degree in Cybersecurity Technology with three years of proficient experience in; Identity Management, Access Control, Role Life Cycle Management, Identity Compliances and Access Governance.
• A specialist in information security roles that protects infrastructure, corporate data and client assets that ensures alignment with applicable regulation and laws for private and public sectors.

TECHNICAL SKILLS:

• Microsoft Office (Word
• Excel
• PowerPoint
• Access
• Outlook)
• Symphony Composer
• Lync
• HTML
• PAC2000
• BMC Remedy Action Request System 7.1
• Single Point Access Request System (SPARS)
• EIM: SQL
• ITIL V3 Foundation
• Wholesale Access Control System (WACS)
• Access Request Tool (ART)
• Oracle
• Application Approval Tracking (AAT)C++
• Analyst Notebook
• EDMS (Electronic Database Management Systems)
• Wireshark 1.8.1
• Microsoft Active Directory
• Windows Server
• Microsoft Server 2008
• Remote Desktop Server
• Windows XP/Vista/7
• iNet
• MyQumas
• MyCims
• Citrix
• Iron Mountain
• SC Lantra

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Information Security Analyst

Responsibilities:

• Builds user Ids, provides new passwords, trouble-shoots user accounts, resets passwords, and provides assistance to users experiencing system access problems and ensures continued user system access.
• Fulfills access management requests accurately and timely according to standards and procedures, ensuring department service level agreements are met.
• IAM (Identity Access Management) program management assistance & Privileged access management
• Responsible for coordinating access requests and administering internal, vendor, Microsoft, Unix, Unisys, and server based applications, coordinating and provisioning bulk access requests as needed.
• Provides for an initial point of contact for access and identity related issues, removal of access, periodic reviews of basic access.
• Building use cases, solutions based on complex business needs for IAM spanning multiple user constituents and application requirements.
• Maintains bank ticket tracking system as well as IAM (Identity Access Management) tracking systems to record all risk control incidents and service requests as system of record for the customer and other governance and oversight obligations.
• Provides technical support and guidance to team in matters relating to Information Assurance (IA) and information technology (IT) issues that involve a wide range of IT management that typically extend and apply to an entire organization or major components of an organization.
• Process urgent termination request.
• Provides resource for advanced IAM functions being performed in Information Security
• Ensures the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools.
• Develops policies and procedures to ensure information systems security, reliability and accessibility and to prevent and defend against unauthorized access to systems, networks, and data.
• Participates in the review of existing systems security issues and procedures and provides support for testing, emergencies, installations, and conversions.
• Basics of Public Key Information Server (PKI)
• Conducts risk and vulnerability assessments of planned and installed information systems to identify vulnerabilities, risks, and protection needs.
• Promotes awareness of security issues among management and ensures sound security principles are reflected in organizations visions and goals.
• Provides project support to new applications development and implementation.
• Implements, maintains, and conducts on­site and remote analyses of information system standard security products and associated systems in order to determine overall technical features and standard security protection required for information systems and networks processing at all levels of information security.
• Consults with capability owners and solution providers to help determine optimal solutions to close gaps in compliance.
• Provides project support to the team with onboard applications to the Enterprise Access Management IES tool, for adherence to access management policy.

Confidential, Durham, NC

System Support and Operations Analyst

• Provide outstanding technical operation and system administration of the BAM ( Confidential Access Management) network.
• Analyze critical support requirements, identify deficiencies and potential solutions, and develop solutions for increasing reliability and improving productivity.
• Provide QA Review assessments and approval for BPRs (Batch Records) and SLRs (Solution Lot Records)
• Employ expert knowledge of computer hardware/software systems, to include installation, configuration, management, troubleshooting and support.
• Supports Quality Assurance programs, polices, processes, procedures and controls ensuring compliance with Good Manufacturing Practices (cGMP)
• Manage all accounts, network rights, system access, equipment and resources, to include performance and serviceability.
• Perform Common Access Card/Public Key Information (CAC/PKI) troubleshooting, account activations/updates, network drive and printer mapping, and remote administration.
• Engage in troubleshooting and potential escalations on multiple software programs, to include iNet,Citrix, myCims, Oracle, myQummus, SCLantra, and EDMS Electronic Database Management Systems).
• Use database management systems, query languages, and views to design, develop, or maintain data management systems that meet current and future business requirements of the organization or its customers.
• Develop data required for use in the management and direction of programs.
• Update work flow(s) and data management controls to synchronize and QA/QC the Confidential International database, allowing increased efficiency for product and manufacturing operations.
• Demonstrate proficiency in Microsoft Office and Active Directory.
• Plan and coordinate installation, testing, troubleshooting, maintenance and the administration of hardware/software.
• Repair and maintain computers and servers Install and upgrade hardware and software.
• Manage, administer, operate, maintain and ensure the reliability of multi-faceted database systems using SOP (Standard Operating Procedures).
• Reimage hard drives on corrupt machines.
• Perform Quality Assurance, Testing activities, defect reporting, and related project administration tasks.
• Determine the accuracy and relevance of information, utilizing sound judgment to generate and evaluate alternatives and suggest appropriate recommendations.
• Ensure the application of information security (INFOSEC) and assurance policies, procedures, principles and practices in the delivery of systems administrative services.
• Maintain the security and data integrity within systems. Implement security procedures and tools.
• Ensure proper content management through the timeliness, accuracy and integrity of information contained in database systems.
• Maintain, monitor and optimize performance of dataset management systems to maximize efficiencies in execution.
• Analyze supporting documentation to validate the inclusion of corrections identified and reported in prior releases. Documents inconsistencies and forward incident reports to appropriate parties.
• Collect, organize, and analyze data.
• Perform assessment impacts on functional data to ensure the smooth transition during migration and software modifications.
• Completes analysis and documentation of capabilities.
• Performs Data Integration, Quality Assurance and product testing duties, defect reporting, and related project administration tasks.
• Analyze system failures as they occur, researching, developing and implementing corrective action to restore system capabilities.
• Support the Sr. Supervisor in problem resolution with application products.
• Demonstrate exceptional verbal and written communication.
• Prepare comprehensive reports reflecting IT patterns, diagnostics, problems and remedial actions.
• Present IT studies with recommendations for improvement/enhancements to leadership.

Confidential, Bayboro, NC

System Administrator

• Managed and performed system analysis through the student information services and systems (SISS) database through data input, database management, query, reporting and troubleshooting with PowerSchool.
• Provided in-depth experience with provisioning access (i.e. Creating Users, Deleting Users, and Granting Privileges) to 150 users (students).
• Provided SISS technical support and guidance to staff in matters relating to Information Assurance (IA) and information technology (IT) issues that involve a wide range of IT management which typically extend and apply to the entire organization.
• Ensured the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools.
• Developed at-risk reports through PowerSchool Developed policies and procedures to ensure information systems security, reliability and accessibility and to prevent and defend against unauthorized access to systems, networks, and data.
• Conducted risk and vulnerability assessments of planned and installed information systems to identify vulnerabilities, risks, and protection needs
• Promoted awareness of security issues among management and ensures sound security principles are reflected in organization’s visions and goals.
• Implemented, maintains, and conducts on­site and remote analyses of information system standard security products and associated systems in order to determine overall technical features and standard security protection required for information systems and networks processing at all levels of information security.
• Provided expert level advice and assistance in the areas of student services, and all areas related to retention.
• Communicated strong oral and written skills to assist groups with planning, problem-solving and in the decision-making process with administration to lead our team through deadlines and change management.
• Engaged in independent thought and analytical problem solving Conducting industry, and analysis (strategic, operational), student case development, as well as market research for benchmarking and testing.
• Applied advanced technical principles, theories and concepts.
• Develop data required for use in the management and direction of programs.
• Played a key role in the development of new principles and concepts that increased overall efficiency.
• Analyzed complex technical problems and provide effective and innovative solutions.
• Develop advanced technological ideas, guiding development into increase moral of students and staff.
• Researched and analyze statistical data reflecting various systems.
• Developed, maintained and continuously strive to improve student service management.
• Analyzed business requirements to identify and evaluate potential technological and student service management solutions.
• Analyzed data against other related sources, making recommendations on implementation regarding student IT systems.
• Successfully implemented highly effective operations and cost-effective management of innovative student/administrative strategies.
• Expediently resolved hardware and software interface and interoperability issues.
• Created and modified user accounts and permissions.
• Acted as a liaison with help desk teams to identify issues and determine accuracy/relevance of information.
• Utilized expertise and sound judgment to generate and evaluate alternatives, making appropriate recommendations.
• Experience working directly with K12 educational institutions or departments of education.
• Directly managed student issues and configured domain services for customer accounts.
• Demonstrated thorough attention to detail when performing work.
• Actively assessed student needs, providing information and assistance to resolve problems and satisfy expectations.
• Maintained knowledge of available assistance and services. Ensured outstanding student and staff quality.