SUMMARY:

• Maintain the process of provisioning, managing and de - provisioning hundreds of user accounts across multiple internal and external applications and third party Electronic Banking Systems (EBS).
• Security account administration to provision user security access to various applications to comply with company SOX compliance and requirements.
• Processed and archive requests and documentation into database files to comply with company standards.
• Administer system and security access within applications SAP, Active Directory, Black Berry Manager, RSA/ACE, and Microsoft Exchange in compliance with Security standards and policies.
• Active Directory account creation and maintenance for user accounts, distribution lists, shared directories and security groups.

TECHNICAL SKILLS:

• SailPoint Identity Manager AS400
• Microsoft Exchange 2010 IBM Tivoli-Identity Manager (SAP and Legacy)
• Active Directory Sharepoint
• SAP (ECC 6.0) PeopleSoft
• SAP Biller Direct NetIQ DRA (Active Directory)
• Microsoft Office NetIQ eDirectory (Novell)
• RACF (Resource Access Control Facility) HXA1/CICS Mainframe with RACF
• Remedy LDAP
• Lotus Notes DSPAM Repository gui
• Chart of Authority Oracle DB
• SODA (Segregation of Duties Administration) Blackberry Manager
• Service Now RSA

PROFESSIONAL EXPERIENCE:

Confidential

Security Administration Analyst

• Maintain the process of provisioning, managing and de-provisioning hundreds of user accounts across multiple internal and external applications and third party Electronic Banking Systems (EBS).
• Ensure that all requests are processed to conform to the defined process with appropriate approvals and authorizations for access.
• Assist in security and role cleanup projects for various application environments, ensuring segregation of duties principles and business functional requirements are met.
• Provide system support and maintenance (e.g. purging of obsolete security objects, test accounts and general security housekeeping) as needed.
• Maintained documentation files for each user for proper approval and process for Sox audit requirements.

Confidential

IAM Identity Provisioning Analyst

• Create and maintain user access in Sailpoint Identity manager applying Roles for Active Directory and various system applications for new hires and existing access.
• In ServiceNow - Process user requests and problem tickets for access for Newhire and troubleshooting incidents according to SLA’s.
• Provision AIX and Linux access groups and member Uid using NetIQ eDirectory.
• Set up AS400 accounts on several systems for Kronos, WMS, and other applications.
• Create Lotus Notes email accounts and groups and populate with groups for email and access lists.
• Process ending Contractors terminations in ServiceNow and notify managers of ending dates and access.

Confidential

Administrative IT Support

• Maintain HR and IT database archive records and system files.
• High level of personal integrity, handle confidential matters, and show an appropriate level of judgment.
• Support tasks including projects for data maintenance and cleanup for different IT systems, electronic filing, and scanning.
• Strong time management skills as well as strong organizational, problem-solving, and analytical skills.
• Work in a fast pace environment, maintain with changes and work load.
• Proficient use of the entire Microsoft Office suite and applications.
• Excellent written and verbal communication skills, interpersonal skills, and the ability to communicate to both technical and nontechnical end users.
• Team-oriented interpersonal skills, ability to interface effectively with all levels of individuals and roles.

Confidential

Logical Access Administrator

• Security account administration to provision user security access to various applications to comply with company SOX compliance and requirements.
• Processed and archive requests and documentation into database files to comply with company standards.
• Create, maintain, delete user accounts, and provide password reset services for applications such as SAP, Active Directory and several other company applications.
• Create ORACLE database accounts and assign Roles in Dspam Gui according to policy standards.
• Process New Hires and Terminations for all company access.
• Create and modify Exchange distribution lists, mailbox access, shared folders and groups with proper permissions.

Confidential

Security Analyst II

• Extensive experience for access provisioning to create and modify accounts to include adding Roles, password resets, trouble-shooting and handle escalations for Active Directory, Exchange, RACF, AS400 and SAP.
• Responsible for company user support and access provisioning for multiple platforms. Support internal users by applying IT technical knowledge of procedures, Security standards and policies.
• Set up access in Active directory account for user accounts, Distribution Lists, Security groups and Shared directories.
• Microsoft Exchange 2010 mailbox administration to create, modify, and troubleshoot issues.
• Troubleshoot and resolve user access issues reported in the Remedy ticketing system. Provide troubleshooting advice and assistance to other team members.
• Maintained documentation files for each user for proper approval and process for Sox requirements. Assisted Auditors to provide samples and documentation in compliance with Sarbanes Oxley and audit requirements.
• Processed Remedy and SharePoint requests according to priority, escalation and Service Level Agreements.

Confidential

Security Support Analyst

• Administer system and security access within applications SAP, Active Directory, Black Berry Manager, RSA/ACE, and Microsoft Exchange in compliance with Security standards and policies.
• Active Directory account creation and maintenance for user accounts, distribution lists, shared directories and security groups.
• Subject Matter Expert (SME) for SAP HR requests/and Terminations to ensure Network/email system access is disabled.
• On-boarding and off-boarding users in multiple platforms. Access provisioning in Active Directory, Exchange, and other systems for 40,000+ employees and contractors.
• Managed and execute system account maintenance reporting for User account deletion and special Expiring and Non-Expiring system accounts.

Confidential

ITO Support Security Specialist III

• Position responsibilities included to plan, coordinate and support internal users by applying IT technical knowledge of procedures, Security standards and policies.
• Subject Matter Expert (SME) for applications SAP, NetIq, Remedy Quest, HP3000, PeopleSoft, HR requests/and Terminations process to solve issues as TIER II support analyst.
• SME for SAP account User account administration using SAP transaction codes and SSO (Single Sign-On) for 100+ instance/clients.
• Liaison for Access Management and SAP Security Teams to keep abreast of changes to the SAP environment. Develop training and procedures documentation for the team according to technical and security standards.
• Queue Manager for the User Access Management day to day support queues for Worldwide support to ensure the customer escalation requests are handled in an expedited manner.

Confidential

Production Support Coordinator

• Responsible for administration, support and controlling all HP system reports for domestic and international sites.
• Work with several HP software applications such as Spoolmate, Maestro, and Nbspool to investigate delays, recoveries, or lost reports.
• Coordinated all phases of implementing and migrating print from HP Lasers to Xerox printing systems.
• Worked with customers to accommodate special printing formats including special fonts, forms, and customizing reports. Rewarded Certificate of Appreciation for Xerox Printer Project.

Confidential

IM Technical Information Coordinator

• Software administration for the IM Service Center. Coordinated all site licensed software procedures for distribution. Developed all documentation for software.
• Ability to effectively prioritize multiple tasks to make reasonable and timely decisions. Reconciled monthly inventory audit for software warehouse.