Senior Field Engineer Resume Atlanta, GA - Hire IT People

SUMMARY:

Detail - oriented integrator with extensive technical expertise and proven skills to manage LAN/WAN networks and network operating systems. Install complex networks that include analog and digital video, routers and switches, UNIX servers, satellite receivers, and RF equipment.
Vision for remote and in-person troubleshooting that leads to delivery of state of the art solutions.
Adaptable to customer wants, needs, and expectations based on situational urgency.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Senior Field Engineer

Installed software at 10 sites on 20-500K set-tops per headend, providing new features for end user.
Set up and installed virtual servers on Cisco UCS Chassis using VMware's vSphere and ESXi.
Migrated Cisco/Scientific Atlanta controllers from Sun Microsystems to Cisco UCS, providing better redundancy.
Designed SQL queries that allowed for faster and more accurate data collection as opposed to screen capture or copy and paste from 20+ GUI windows.
Upgraded Cisco/Scientific Atlanta software on EC/DNCS servers that provided new features and better security.
Reported, recorded, and tracked project elements using JIRA, Workfront, Sharepoint, and Clarity.
Worked with cross-functional teams to collapse smaller sites into larger sites, reducing number of control systems.
Wrote shell scripts that provided faster testing and consistent reports.
Installed new VOD Servers remotely at 50+ sites (2 nodes per site) on Dell PowerEdge R720 chassis using iDRAC and SSH.

Confidential, Mooresville, NC

Network Engineer

Improved customer’s experience by installing new features such as “First-Run Filter” and “Stand-Alone DVR” across 10K set-tops.
Resolved CableCARD/DHCT authorization issues dealing with EMMs, staging, binding, packages, and billing.
Configured Digital Content Manager (video multiplexer), combining multiple channels into IP multicast streams.
Provided 3rd-level technical support for end user through customer service department.
Provisioned Digital Network Control System (DNCS), satellite receivers, video multiplexers, and QAMs, supporting 2 channel lineup additions (20 channels each).
Responded to provider requests, keeping content up-to-date preventing Video On Demand (VOD) purchase failures.
Mapped network/systems architecture in Visio as well as channel lineup in Excel, guiding engineers through fault resolution.

Confidential, Lawrenceville, GA

Network Support Engineer

Worked with other equipment vendors (Cable Data, Concurrent, Tandberg, and Sun Microsystems) as a team during service-affecting outages (e.g., VOD not working for 20K customers, set-tops in constant reboot), locating and resolving issues.
Tracked outage progress, recorded log file errors, and noted customer issues using Clarify, keeping management up-to-date.
Determined where specific error was occurring based on known/expected DBDS equipment behavior and diagnostics, providing path to outage resolution.
Diagnosed in-band and out-of-band services used to provide bootp, IPG, PPV, xOD, channel maps, and EMMs, restoring functionality to affected equipment.
Troubleshot configuration issues on DNCS resolved by restarting processes, repairing file permissions, and lowering disk utilization.

Confidential, Reston, VA

Network Engineer

Ensured network stability by evaluating complex customer requirements against existing network capacity across 4 separate multi-national networks.
Monitored capacity levels proactively, determining network growth and node site expansion for United States, South America, and Asia.
Conducted network failure analysis using Wide Area Network Design Laboratory (WANDL).
Updated and managed network drawings, designs, and web pages for global network management.
Remotely diagnosed in-house wiring difficulties in conjunction with on-site teams, resolving switch communication errors.