EXPERIENCE SUMMARY:

• BE and Full - Time MBA from one of the reputed B-School in Confidential, majors in Systems as well as in Finance
• 10+ years of extensive experience in IT working in multiple industry domains like HLS, Manufacturing and Hi-tech, BFSI
• Done four SFDC certifications: 1. Salesforce.com Certified Force.com Developer , DEV 401 2. Salesforce.com Certified Force.com Administrator , ADM 201 3. Salesforce.com Certified Service Cloud Consultant 4. Salesforce.com Certified Sales Cloud Consultant
• Performed role of Business Analyst, SFDC Tech lead, Operation manager, PMO, MIS analyst
• Experience in Configuration and customization Salesforce.com CRM application based on the customer plan
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards.
• Extensive Experience working on Sales Cloud, Service Cloud and Marketing cloud
• Hands on experience in salesforce.com developing and deploying custom integration solutions. Experience in creating/troubleshooting/modifying Apex code and Visualforce pages.
• Extensive expertise in deployment support and maintenance
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Worked in various stages of SDLC like Project planning, Requirement gathering and Business analysis, Designing, Development, Test Plan, Delivery and Project Management and successful delivery of the project requirements
• Excellent skills & expertise in customer interaction, business requirement analysis, solution blueprinting, test plan preparation and execution, cross team co-ordination and user training.
• Experience in performing Gap analysis by identifying existing technologies, documenting the enhancements to meet the end-state requirements.
• Strong analytical and problem solving skills, capable of addressing relevant facts and recommending solutions. Ability to work under pressure situations and meet deadlines

TECHNICAL SKILLE

RP/CRM: SFDC, Siebel, NetSuite

Salesforce Technologies: Force.com, Apex, Visual Force, Work Flow and Approvals, Dashboard etc

Programming Language: Apex, Java, C, VB

Web Designing: HTML, Java Script, VB Script

ETL Tools: Cloud Data Import wizard, Apex Data Loader, Work Bench Center

Tools: Eclipse IDE, Force.com API tools, UML, Agile

Deployment tool: ANT, Change Set, Work Bench Center

WORK EXPERIENCE

SFDC Consultant

Lexington, KY

Responsibilities:

• Cleaning up extra metadata which is no more in use.
• Guiding business the effective and efficient usage of Salesforce..com
• Driving Chatter implementation initiative.
• Driving Personas implementation initiative.
• Set up AMS team and streamline deployment process.
• Correcting share setting and role management.
• Involved in defining process flow and templates.
• Worked on problems of complex scope, through extensive usage of standard concepts & principles as a fully contributing team member, under broad guidance
• Applied own judgment to independently determine a course of action, which is then executed independently post review
• Responsible for coaching, and mentoring junior members in the team
• Worked on Configuration and customization of Salesforce.com CRM application based on the customer plan
• Discover, document, and analyze key client organizational processes
• Develop and test programs and programming modifications
• Planed and performed data migration into the new systems
• Prepared Proof of Concepts, solution demonstration, go live monitoring and management.
• Coordinated with various stake holders and third parties, vendors, partners

SFDC Tech lead 

Lexington KY

Responsibilities:

• Set up AMS team and streamline deployment process.
• Worked on development, deployment, support, maintenance and implementation
• Worked on problems of complex scope, through extensive usage of standard concepts & principles as a fully contributing team member, under broad guidance
• Applied own judgment to independently determine a course of action, which is then executed independently post review
• Responsible for coaching, and mentoring junior members in the team
• Responsible for keeping the management informed through various daily weekly status reporting
• Performed migration activities from Sandboxes to Production system using ANT, Changes set
• Provided deployment support and maintenance
• Worked on Configuration and customization of Salesforce.com CRM application based on the customer plan
• Discover, document, and analyze key client organizational processes
• Develop and test programs and programming modifications
• Planed and performed data migration into the new systems
• Involved Administrative activities like granting access, setting organization wide defaults, creating Users, Profiles and Roles
• Prepared Proof of Concepts, solution demonstration, go live monitoring and management.
• Coordinated with various stake holders and third parties, vendors, partners
• Provide ongoing user support and training programs for the Salesforce Marketing Cloud (ExactTarget) Email Marketing application
• Pull and push data from/to Salesforce Marketing Cloud
• Identify areas of improvement and make actionable recommendations to increase operational efficiency and user adoption of Email Marketing services
• Manage new campaign and project development requirements and approvals, including priorities based on resource allocations

 SFDC support lead

Responsibilities:

• Worked on development, support, maintenance and implementation
• Worked on problems of complex scope, through extensive usage of standard concepts & principles as a fully contributing team member, under broad guidance
• Applied own judgment to independently determine a course of action, which is then executed independently post review
• Responsible for coaching, and mentoring junior members in the team
• Responsible for keeping the management informed through various daily weekly status reporting
• Provided deployment support and maintenance
• Performed migration activities from Sandboxes to Production system using Changes set
• Develop and test programs and programming modifications
• Worked on Configuration and customization of Salesforce.com CRM application based on the customer plan
• Planed and performed data migration into the new systems
• Involved Administrative activities like granting access, setting organization wide defaults, creating Users, Profiles and Roles
• Coordinated with various stake holders and third parties, vendors, partners

Business Analyst/Project Lead

Responsibilities:

• Ensuring Overall delivery of the project and designing the solutions for the requirements
• Involved in Client Discussion to understand the business requirements, requirement gathering.
• Tracking changes in requirements and providing suggestions to customer.
• Requirement analysis, Preparing BRD, Process flow.
• Map the requirement with respect to SFDC and understandable to developer
• Participating in design phase, technical documentation and programming.
• Configuration and customization of Salesforce.com CRM application as per the customer plan.
• Designed, developed and deployed Custom objects, Page layouts, Custom tabs, Components and VisualForce Pages, Reports and Dashboards to suit to the custom needs of the application
• Created roles and profiles and implemented Object and field level security
• Liaison with the customer and understand technical/functional requirements
• Consultative approach in problem identification and problem solving
• Code reviews, Unit Testing and deployment
• Responsible for testing of implemented modules before deployment
• Coordinate with various stake holders and third parties

PMO

Responsibilities:

• Resource planning and mobilization
• Administration, Documentation and QA of Process: Tracking the KPIs and prepare a metrics, SOWs, On-boarding.
• Planning and Reporting: Management of information pack
• Mana gement of Risks Assumptions, Issues, Dependencies, Change requests, Tracking decision and actions, SWOT dashboard.
• Programme Communication: Fulfill communication requirements of all stakeholders
• Finance: Client coordination for Invoicing & Tracking Maintain financial control and monitoring the budget, forecast and expenditure, Burn rate
• Setting and maintaining SharePoint site
• Supporting the programme and its projects, including arranging and facilitating meetings, the production and distribution of meeting minutes and any relevant equipment.
• Provided support for the production of status reports working closely with client PMO Team.

Confidential

Operation Management Consultant

Responsibilities:

• Conduct daily review meetings with DM's/VL’s and discuss on the issues and improvements
• Ensure that resource needs for various projects are met within stipulated timeframe.
• Responsible for optimal utilization of human resources
• Ensure internal customer satisfaction by providing the best-fit for each requirement through proper planning & execution.
• Ensure to Keep Bench on minimum and resources are properly tagged
• Identifies and assigns available resources based on needed expertise and customer dynamics to participate on pre and post-sales activities.
• Prepare resource projection plan on a quarterly basis and plan for optimum utilization of existing resources and also form a plan for hiring additional resources, cross-train existing resources for various skill requirements that might come up in future
• Constant tracking and follow up with Recruitment team for resource availability for various Projects
• Partners with other Resource Managers across Geography to source and share additional delivery resources across for effective resource utilization.

Confidential

MIS Team Leader

Responsibilities:

• Responsible for Daily, Weekly Monthly MIS and dashboards
• Interact, liaise & collate data from multiple sources/ processes and create meaningful reports out of it with depth analysis and recommendations.
• Prepare process documents for various business office activities and processes
• Coordination with various teams to keep logistics ready.
• Administration, Documentation and QA of Process: SOWs, On-boarding.
• Track various operation parameters, KPI and monitor their progress

Confidential

Lead Implementer (Techno-Functional)

Responsibilities:

• Business Analysis for the Sales and Marketing Business Process.
• Played key role in knowledge acquisition of the project, Planning and Scoping and building optimized delivery schedule.
• Gap Analysis, Release Planning and conducted Status Meetings with all stakeholders
• Provided inputs to different teams like Data migration, Change management council & Infrastructure teams
• Owner for Document repository management and Knowledge base
• SPOC for user training

Professional Executive (Techno-Functional)

Responsibilities:

• Took Understanding of business process from client, Identified Business requirement
• Participated in performance standards discussions
• Helped in translating client requirements into system configuration and custom developments
• Tested business process.
• Managed change requests.
• Created workaround procedure when standard procedure failed.
• Trained to End user and Documentation.

Confidential

Team Leader

Responsibilities:

• Worked on Requirements Analysis and Functional Document Preparation
• Prepared High Level Design and Presentation of Prototype
• Coordinated among team and client
• Developed modules
• Trained to end users