SUMMARY:

• Proven ability to analyze existing systems and schedule upgrades to increase performance and productivity.
• Strong QA experience testing back - end, database and Web UI, REST Based and SOAP APIs.
• Experience working in the UNIX and/or Linux command line
• Hands-on experience in developing automation frameworks and scripts and handling results.
• Hands-on testing experience with web applications.
• Experience creating and modifying complex SQL queries.
• Strong understanding and experience in the design and calculation of call center resources in accordance with requirements.
• Created supporting documentation for systems and software usage and control.
• Analyzed and resolved telecommunications billing issues.
• Experience in software installations and configuration on different operating systems.
• Excellent troubleshooting and problem solving skills
• Efficient team player with excellent communication skills.
• Proven ability to work unsupervised.
• Enthusiastic, efficient, quick learner; able to adapt to new environments and tools easily.

TECHNICAL SKILLS:

OS Linux: Ubuntu, Red Hat Enterprise Linux (RHEL) 5, Suse, Fedora, CentOS, Mint, Debian.

OS Windows: Windows NT, 2000, XP, 7, 2003, 2008, 2012.

QA technologies: Selenium WebDriver,Page Object, Cucumber(BDD, TDD), Appium1.5(1.6), ADB, TestNG, JUnit, Java, JavaScript , Gradle, Maven, XCUITEST, Jenkins, JIRA, Agile, Scrum, BrowserStak .com, SauseLabs.com.

OS building and deploying: Microsoft Deployment Toolkit (MDT), Windows Automated Installation Kit (WAIK), Operating System Deployment (OSD), Windows Deployment Services (WDS), PQPM, Norton Ghost, Acronis (true image, disk director)

Network and protocols: CISCO routers, TCP/IP, IOS, ACL, VLAN, WLAN, NAT HTTP, NFS, NIS, DNS, SMTP, NetBIOS, DHCP, NAT, NTP, LDAP, ISDN, SS7.

Programming languages: Java, JavaScript, shell, powershell, HTML, Perl, PHP, PL/SQL, Python.

Free and commercial software: Samba, Perl, DHCP, BIND DNS, Sendmail, EXIM, debuggers and compilers, CVS, Subversion, Squid proxy, FTP servers, Puppet, CI/CD Jenkins, AMANDA, PL/SQL Developer, SQL Plus, Aqua Data Studio, Eclipse, PyCharm.

Management software: HP OpenView, Nagios.

Security skills: Checkpoint Firewall-1/VPN-1, securemote, SSH, SSL, PKI, PGP, Linux and FreeBSD firewalls, intrusion detection systems, Snort, Nessus, IPSec, RSA SecurID, antivirus, user based policies.

Windows integration: extensive knowledge of Samba, Cups - printserver, Active Directory, MS Cluster, MS Terminal Services.

Data Center: Blade Server System, rack and stack Data Center deployment from the ground up

Databases: MySQL, Oracle, MS SQL, Sybase, databases installation, backup, replication and maintenance.

WEB technologies: Apache, Nginx, Tomcat, Jetty, Joomla.

Virtualization technologies: VMWare ESX(i), VMWare Fusion, VirtualBox

Version Control System: SVN, GIT, Tortoise for SVN and for GIT, SourceTree.

Graphics technologies: Autodesk 3ds Max, Autodesk Maya, Adobe Photoshop, MS Visio

Another technologies: XML, VXML, IVR, Symposium, WFM Genesys 6.0, AWS (EC2,RDS), SCOM, Microsoft System Center Orchestrator, IIS, Active Directory, MS Office(Word, Excel, Visio, Access, SharePoint,…), LAMP, PHP My Admin.

PROFESSIONAL EXPERIENCE:

Software QA Engineer

Confidential,Santa Clara, CA

Responsibilities:

• Designed test automation framework in Java, Python wrote test cases in Selenium WebDriver.
• Worked with engineering team on schema and query design to optimize performance.
• Worked with various cross functional teams in an Agile/SCRUM based software development model.
• Created and executed test cases and test scenarios for various functionalities and billing using Selenium IDE, TestNG, Robot, JUnit, Page Object, Cucumber, Java, Python, JavaScript .
• Isolated and reported bugs using Jira, verified fixes through regression testing.
• Collaborated with development and architecture teams to influence the architecture and design of software and help to bring quality into the design of the product.
• Performed cross browser testing in Chrome, FF, Opera, Safari on Mac and IE10 on Windows 7/8 as well as mobile browsers Safari, Chrome, Opera on iOS and Android.
• Used Xcode, XCUITEST, Android Debug Bridge (ADB) command to track bugs, reported to developer via Jira software and verified reproducible in smart phone testing.
• Worked with Source Code Management system Git/Bitbucket and with build manager for Java projects Maven.
• Experienced in testing of apps which utilizing GIS/GPS/Navigation.
• Hands on experience in setting up the environment of Appium for automating test cases of applications that are running on iOS and Android devices.
• Good expertise in Mobile testing with Android, iOS, Windows and Blackberry devices.
• Experienced in unit testing, requirements testing, user testing, load testing, functional and regression testing, E2E testing.
• Created and executed SQL Queries to perform backend database testing and to obtain test data using Oracle SQL developer.
• Setting up test environment utilizing VMware and AWS instances to test product using different OS(Linux, Windows, Mac OS X). 

QA Engineer

Confidential 

• Designed test automation framework in Selenium WebDriver,
• Provided backend QA and deployed IVR modules to production IVR servers.
• Utilized GIT, SVN for new releases developed scripts in Python, SQL and PL/SQL.
• Utilizing AWS instances (AWS EC2, MySQL) provided load & performance test activities on multiple, simultaneous, complex projects and REST API testing.
• Provided QA for self service app and touch screens (self service and electronic queue kiosks at customer service center of ‘Kyivstar’)
• Developed containerized docker architecture solutions. 
• Developed and maintained containers on a private DockerHub.
• Dedicated systems engineer provided operations and consulting support of CRM systems and contact centers ( ) running on Windows, Linux. Supported Windows and Linux OS’s.
• Developed specifications for new projects of CRM System IVR and support business as a dedicated engineer of the project life cycle to meet the needs of each business client.
• Embedded and deployed different CRM Systems, according to business requirements including billing.
• Designing and implementing for fully automated server build management, monitoring and deployment by Puppet .
• Created  Puppet .   manifests, profiles and roles module to automate system operations.
• Provided the automation of the collection of historical call data to the call center, followed by analysis and report to stakeholders.Streamline CRM systems server architecture and maximize usability for business clients of company.
• Control by investigating upgrades and new technology before implementation. Manage multiple simultaneous customer design and risk avoidance projects.
• Communicated with other departments for joint implementation of business projects and to solve existing problems.
• Worked out, tested and deployed IVR releases, according to business requirements.
• Spearheaded Windows remote server automation effort by building script library by using the command line utilities to run complex scripts across dozens of servers with very low effort.
• Provided, administrated and configured by Java WEB application of incoming calls statistics using IVR running on Jetty WEB Server. Provided, administrated and configured by Java WEB application incoming calls statistics for Genesis WFM running on Apache Tomcat.
• Created a procedure, that ensures full control of IVR information system with the possibility of report sending based on PL SQL.

SYSTEM ENGINEER

Confidential

• Worked in Data-Center with different types of servers (1,2,5 units and BladeSystems) . I was responsible for the installation, support and maintenance servers of CRM systems and create cable connections with other systems and their subsequent tuning and start up.
• Automated processes for collecting historical data of calls made to the call center, with subsequent analysis and sending of the reports to consumers.
• Developed, tested and started IVR releases by production servers of CRM System IVR(environment of development included Python, VB, SQL, XML, PL/SQL ), according to business requirements.
• A configured CRM information system IVR servers (dialing management in parametres in Call Centres ), a configuration of Intel Dialogic equipment according to the requirements of connected PRI E1(signalisation SS7 or ISDN).
• Supported and administrated SVN based on “Visual SVN” server and client software “Tortois SVN”, GIT.
• The constant analysed a work of CRM systems, implemented the new technologies.
• Provided 24x7 hardware, systems monitoring and problem management via HP OpenView/SCOM and custom administration tools. Provided immediate solution to problems according to SLA.
• Supported, administered and configured CRM information systems Nortel Symposium, WFM Genesys 6.0, IVR.
• Supported, administered and configured WEB Server(Apache-Nginx, Perl, MySQL, SAMBA, DHCP, FTP, Cups, HylaFax) of real-time statistics incoming calls to IVR Running on Debian Linux.
• Instrumental in launching nationwide network of self service touch screens (self service and electronic queue kiosks at customer service center of ‘Kyivstar’)

Data Center Engineer

Confidential

• Supported, administered and configured fax Server(Hylafax), mail server(Sandmail) running on Debian Linux.
• Support, connection, installation, adjusted and started workstations running on OS “Windows***” in call-center “Kyivstar”.
• Mounted, supported, connected, installed, adjusted and started IVR servers and MS SQL servers running on OS “Windows***” in call-center “Kyivstar”.
• Provided 24x7 hardware and systems monitoring and problem management via HP OpenView and custom administration tools. Provided the immediate solution of problems according to SLA.
• Supported, administered and configured Active Directory(control resources by using PowerShell scripting), Anti-Virus software and others software which use the associates of contact center.
• Designed architecture for complex IT systems.
• Met with stakeholders to gather user requirements and ascertain objectives.
• Prepared technical architecture proposals for enhancements and integration of existing third party software systems.