QUALIFICATION:

• Over 19 years of experiences in network and system administration with current & valid CCNP certification.
• 11 years of experiences working with IPTV and Mediaroom.
• Extensive experience with supporting all aspects of Windows 2000/2003, 2008, IIS and SQL Server, installing, configuring, troubleshooting, root causes analysis, SCOM setup / Planning, OS patching.
• Excellent analytical and problem-solving skills.
• Strong SQL database skills, extensive experience writing SQL and Log Parser queries.
• Extensive experience working with SQL shared disk, SAN storage system, cluster resources failover and DB disaster failover. Monitor and troubleshoot SQL jobs
• Extensive experience with Sun, HP/Compaq, IBM servers, RAID subsystem and the hardware/software aspects of backup solution and disaster recovery.
• Significant experience building and supporting IP networking and well-versed in Ethernet, TCP, UDP, ICMP, SNMP, DNS, WINS, DHCP, VoIP, QoS, EIGRP, OSPF and multicast.
• Proficient in Network/Protocol Traffic Analysis (Wireshark)
• Solid hands-on experience with configuring and troubleshooting Cisco routers, switches and firewall.
• Expert in Citrix MetaFrame, Presentation server 4.0 architecture, installation, configuration and troubleshooting.
• Strong experience working with Linux servers
• Strong engineering and implementation skills
• Three years of experience working in a Data Center environment

EXPERIENCE:

Confidential

Professional - Network Support

Responsibilities:

• Member of the U-Verse TAC team since 01/2007 as one of the very first few people on the Core team.
• Administer and support all aspects of U-Verse and Mediaroom, such as VOD, STB clients, EPG, live streams, outages management, root causes analysis, SCOM, network, customer accounts migrations.
• Worked very closely with Network Core team on many network related U-Verse issues and outages.
• Worked very closely with Microsoft engineers on many Mediaroom issues and did such understanding jobs that the Head of the Mediaroom support team, Dave Renner, sent emails to our director to praise the work I had done. (Will provide documentation proves upon request)
• Worked on and solved many very difficult and complex U-Verse and Mediaroom problems in such way that my manager complemented my works as “showcase Level 2 manager showing vested in improving processes” (Will provide documentation proves upon request
• Responsible for creating and implementing HTTP 500/503 SCOM alarms as U-Verse early warning system
• Responsible for solving very difficult and complex VOD deployment / VOD network sessions dropping issues utilizing my extensive IP network and Windows servers knowledge and experiences (Will provide documentation proves upon request)
• Captured and analyzed network traffics for troubleshooting and root cause analysis
• Responsible for creating and implementing EPG import monitoring system. Before the system were implemented, we had a dedicated person to manually validate the Import jobs every night. (Will provide documentation proves upon request)
• Responsible for eliminating over 95% of “noisy” SCOM alarms, make it much easier identify to the critical alarms
• Perform SQL Database cluster resources failover and Disaster failover from production cluster to disaster standby cluster
• Perform OS patching, Channel map add /delete CMs.
• Provide third level technical support for STB provision, installations and troubleshooting
• Mentore Level 1 managers
• Troubleshoot SAN and IBM Storage system
• Write SQL and Log Parser queries

Confidential

Sr. Network Engineer

Responsibilities:

• Administer and support a network with Windows 2000/2003, Exchange and Citrix servers in an enterprise environment.
• Design, build, implement and provide complete support for all Network Servers and Peripherals.
• Provide support for SAN attached Cluster Server, DHCP, WINS, DNS, SQL Server, IIS, Windows 2000/2003 and Active Directory
• Provide continuous server resource monitoring, analysis, server tuning, system back-ups, virus protection and server software/hardware maintenance in an effort to minimize outages
• Assist PCO, EUS, NCC and the Help Desk in analyzing and resolving customer issues.
• Configure and troubleshoot Cisco routers, switches and PIX firewalls.
• Responsible for all bank-related projects and systems for Plano site.
• Document issues and provide detailed Information Analysis and solutions.
• Interface with developers, business units, and other technical teams to plan and implement new applications.
• Provide formal Quotes for recommended server configurations and related hardware components for Business units.
• Provide technical support to end users, desktop support engineers and in-house developers.

Confidential, Dallas, TX

Sr. System Administrator

Responsibilities:

• Administered a network with over 120 Windows, Citrix and Novell servers in a multi NT Domains and Windows 2000 Active Directory Domain environment.
• Solely responsible for designing, configuring and maintaining all aspects of a Citrix MetaFrame 1.8 server farm for access by 700+ users nationwide and Canada, tasks includes server installation, configuration, manage published applications, Citrix client software upgrade, user permission and printing.
• Provided first level technical support to Citrix users in the US and in Canada.
• Installed, configured and managed Internet/Intranet Web farm and high availability SQL Database cluster utilizing site server 3.0, Microsoft Network Load Balance and cluster service.
• Administered a project to migrate a Web farm from Windows NT 4.0 to Windows server 2003, IIS 6.
• Installed, configured and troubleshot server hardware, RAID controllers, backup devices.
• Responsible for implementation and administration of HP Insight Manager 7.0 to monitor the operation of Windows servers and send alarm to on-call person via e-mail and pager in the event of fault.
• Responsible for implementing enterprise-wide Group Policy, logon scripts.
• Provide third level Technical Support to end users, helpdesk personnel and in-house developers.
• Installed and configured Cisco routers, switches in test Labs and classroom environment.

Confidential, DALLAS, TX

LAN/WAN Administrator

Responsibilities:

• Co-administrator of a large scaled Microsoft NT and Novell NetWare LAN/WAN networks with over 75 file servers and about 1000 nodes.
• Responsible for Installing, configuring and troubleshooting Citrix WinFrame 1.7 servers and client workstations.
• Responsible for designing, implementing and managing System Policy and user profiles on Windows Terminal server and Citrix Servers.
• Provided first level Technical support for all Citrix users in Corp and field offices.
• Administered a project to reduce the high cost over ISDN based dial-on-demand WAN (over 40 Windows NT servers at remote offices connected using ISDN lines)
• Administered a project to plan, design and implement WINS infrastructure
• Provided technical support for technicians at Corp and remote offices.
• Troubleshot TCP/IP and ISDN connectivity