OBJECTIVE:

Obtain a PeopleSoft role, where I can contribute my experience, problem solving skills, positive work ethic and strong commitment to customer satisfaction to the betterment of the organization.

SUMMARY:

• Over 20 years of experience as an IT professional, 4+ years of these experience as a System Administrator supporting both PeopleSoft HCM and Kronos Workforce Central on Oracle databases.
• 9 years of network administration experience.
• Extensive experience with application installation, upgrades, software and hardware conversations.
• Diversified experience in application software and hardware configuration.
• Extensive experience supporting, maintaining and troubleshooting: windows application/web servers, process scheduler servers, domain controllers, AD, SQL servers, Symantec parent server, WSUS, etc.
• 5+ years of IT managing experience, training and mentoring I.T teams.
•  In - depth knowledge and understanding of PeopleSoft technology in relation to business and technical needs.
• Excellent understanding of Kronos WFC technical architecture.
• Experience supporting the hardware and software sides of Kronos time clocks (4500 and InTouch).
• Extensively involved in performing Oracle database refreshes.
• Critical thinking, decision making and problem solving skills.
• Experience with multi-tasking and adapting efficiently under pressure.
• Experience using change control process.
• Experience building partnership with customers.

TECHNICAL SKILLS:  

PeopleSoft: People Tools 8.49/ 8.54, BEA Web Logic, BEA TUXEDO, Oracle SES (Secure Enterprise Search), PeopleSoft Internet Architecture (PIA), PeopleSoft System Administration, PUM (PeopleSoft Update Manager).

People Tools: Application Designer, Application Server, Change Assistant, Configuration Manager, Data Mover, Process Monitor, Process Scheduler, SES, SQR, Web Logic.

Software: Active Directory, Affinity, Avaya ASA/CMS/Modular Messaging, Blackberry desktop manager, Citrix, Crystal Reports, Exchange 5.5/2003, FTP, IIS, ImageNow, Lotus Notes, MS - Office, MS-Outlook 95/97/2000/2003/2007/2010/2013 , MS-Live Meeting, NetMeeting, Novell 4.11, Oracle SQL Developer, PeopleSoft HCM 9.0/9.2, People Tools 8.49/8.54, Quark, Quantim, Symantec Antivirus parent server and clients, McAfee Antivirus, Oracle SQL Developer, Kronos Workforce Central 6.1.21/ 8.0.13 , Kronos WIM, Right Fax, SAP, SAP Unix printer support, SMS, SQL Developer, SQL Server 2000/05, Symantec Ghost, UniTime, Veritas, VNC, VOIP, WinFax Pro, WSUS, large knowledge of most third party shareware and proprietary software.

Operating Systems: Windows server 2000/2003/2008/2012 R2, Windows NT Server/Workstation 4.0/95/98/NT/2000/XP/Win 7, MS-DOS, Confidential Ontap, and Unix.

PROFESSIONAL EXPERIENCE:

System Administrator III

Confidential, Orlando, FL

Responsibilities:

• Lead PeopleSoft Administrator supporting 20,000+ system users.
• Provide technical support of the PeopleSoft production, development, demo and test environments.
• Performs troubleshooting and maintenance related to application servers, web servers and process schedulers.
• Involved in the installation, setup and configuration of the PeopleSoft HCM 9.2 application.
• Coordinates and performs database refreshes, by extensively using data mover scripts for importing and exporting tables and perform manual configurations.
• Participated extensively on the upgrade project of People Tools version 8.49 to 8.54 and application version 9.0 to 9.2 HCM.
• Heavily involved in the upgrade of the PeopleSoft HCM and People Tools upgrade projects.
• Regularly performs development and production code migrations.
• Runs SYSAUDIT and DDDAUDIT reports to analyze and compare reports during migration of Tax Updates.
• Completed Tax Updates using Change Assistant as requested by HR department.
• Performs hands-on work with PeopleSoft Tools, Change Assistant, Data Mover, SQL Developer.
• Work closely with development team on issues related to migrations, errors and assists with resolutions.
• Work closely with DBA’s on issues related to databases such as: performance issues, errors, maintenance coordination and database patching.
• Perform weekly maintenance of all servers, e.g. deleting cache, bouncing servers.
• Coordinate Windows server patching and maintenance, schedule production and test environment downtimes.
• Hands-on knowledge of PUM (PeopleSoft Update Manager) and SES (Secure Enterprise Search).
• Partner with HR, payroll, finance and the database team with operations and other functions for business requirements, system design, implementation and system downtimes.
• Provides support of inbound and outbound interface between PeopleSoft and downstream systems, e.g. Kronos.
• Assist and supports HRIS and Payroll department with issues all PeopleSoft application related issues.
• Contribute and maintains support knowledgebase of the application.

Kronos Administrator III

• Kronos Administrator supporting 20,000+ system users.
• Provide technical support of the Kronos WFC 6.1.21 and 8.0.13 production and test environments.
• Provide solutions for time & attendance and network related software issues.
• Coordinate and perform database refreshes, as requested by HR/Payroll partners.
• Experience with configuring WDM servers.
• Provides support of inbound and outbound interface between Kronos and downstream systems.
• Maintain existing interfaces using Kronos WIM interface.
• Responsible for supporting, maintaining, creating and resetting Kronos time clocks (4500 and InTouch).
• Responsible for monitoring and support of the Event Manager.
• Involved in the upgrade of the Kronos-Cloud v.8.0.13 and reconfiguration of all time clocks to point to the new environment.
• Assist and supports HRIS, HR and the payroll department with all Kronos application related issues.
• Work with the business users to gather information to open and resolve cases with Kronos Global Support.
• Coordinate Windows Server patching and maintenance, schedule production and test environment downtimes.

Confidential

System Administrator I

Responsibilities:

• System administrator for the following applications: Affinity, ImageNow (HR software), Smart IX.
• Performed overall day to day technical support of production, development and test environment in addition to supporting the application workflow.
• Responsible for maintenance/configuration/and upgrade of the above applications.

IT Support Analyst

Confidential, Orlando, FL

• Provided technical support of the UNITIME time and attendance software, hardware products and application workflow.
• Troubleshoot and resolved issues related to time clocks and time & attendance related software issues.

Technical System Engineer

Confidential, Lake Mary, FL

• Technical global warranty support.
• Responsible for resolving customer’s technical problems.
• Researched customer issues, supplied recommendations and wrote up action plans.
• Support included issues with different software/hardware that are attached to Confidential storage systems these include but are not limited to: Data Ontap, UNIX/NFS remote file sharing, Windows/ CIFS remote file sharing, SAN, NAS, Exchange, Veritas, SQL, clustering, proprietary ‘Snapshot’ technology and more.

IT Manager                   

Confidential, Orlando, FL

• Administer a network of 20 Windows\Citrix servers, 2000\XP workstations, phone system and VOIP phones.
• Troubleshoot network, servers, Cisco switches, Avaya phone system, hardware and software issues to identify and remediate any service interruptions.
• Responsible for backup system administration, including restoring data upon request using Veritas v. 9, as well as creating maintenance backups of all SQL databases.
• Responsible for administering Active Directory. Duties include creating and editing users/groups, permissions, policies, profiles, shares, and home directories.
• SQL Server administration and maintenance of SQL databases.
• Domino\Lotus Notes R5.12 server administration and maintenance, support clients v. 6.5.4
• Administered and maintained up to date antivirus updates on servers and clients.
• Worked with development team to resolve any issues with testing, development and production databases.
• Maintained network security policies, address server security issues, apply security patches and upgrades.
• Administer and maintained Microsoft Exchange 2007, v. 5.5 and user mailboxes.
• Responsible for ftp site creation, maintenance and security.
• Responsible for administration of the Avaya G3si phone system. Duties include: creating/editing user’s extensions, resetting voicemail passwords, troubleshooting phone system problems, manages change requests on all vector routing for all 800 numbers for the call center. Managed phone migration to VOIP, including installation of the Cisco switches.
• Responsible for administration of the I3 phone system: backup SQL databases; replication; install phone lines including phone switch; create/maintain user accounts; set up, and maintain client phone software and client recorder on PCs for call center.
• Provided technical support to office users and to 200 Citrix call center users. Responsible for all technical issues, including support and installation to the application deployment.
• Responsible for IT planning, IT recommendations and help desk management.
• Managed migration of: NT to AD, Lotus Notes to Exchange and domain name change.

Network Administrator\Technician 

Confidential, Lake Mary, FL        

• Responsible for support of multiple platforms such as: DOS, Windows 95, 98, 2000, XP, NT 4.0 Server, Domain controllers, and workstations for over 900 workstations in the company.
• Responsible for all Window domain security including: adding, assigning, creating users/groups, permissions, policies, profiles, share directories and home directories.
• Responsible for the configuration of hubs, and IP address administration.
• Successfully performed system daily backups on network servers using Veritas and IBM Tivoli Store Manager.
• Provided support for all LAN-based applications including support to twenty servers.
• Troubleshoot hardware and software problems relating to LAN\WAN.
• Replaced hardware parts on servers when necessary also hardware technician for Dell laptops and desktops
• Installed, configured and upgraded workstations, peripherals, operating systems and local and network printers.
• Responsible for Telnet service connection and support of Symbol tabletop, wireless, and hand held scanners.  
• Maintained WINS and DNS servers, used SMS administration for desktop support.
• Involved with SAP implementation of SAP GUI, SAP UNIX printer support.  Logon group and network administration support on SAP application servers and functional support.
• Responsible for firewall support and virus protection using McAfee software.
• Trained technical support staff.