SUMMARY:

A resourceful self - starter with cross-category experience in IT, telephony, telecommunications, electronics, finance, sales and management.

PROFESSIONAL EXPERIENCE:

Video Network Engineer

Confidential

• A nalyze, troubleshoot and implement corrective action s( tier 3 video break / fix )
• Collaborate with Senior Engineers/Network Architects to repair IP multicast video issues in C able Head E nd /SHE/mSHE/VHO/Lab environment.  
• T roubleshoot, validate , and maintain video services / applications … , CDN, VOD, PPV, linear, Video Networking and Broadcast services. 
• Perform daily Network “Health” functionality testing to identify and escalate , to Senior Engineers/Architects, complex and unique technical issues requiring in-depth evaluation to generate solutions.
• Implement firmware upgrades and perform QA testing and documentation of all aspects of functionality including packet loss, discontinuities, “holes”, etc of FiOS and Media Room Networks over Coax(MoCA/HPNA), Ethernet and Wireless technologies.
• Engineer testing environments for specific needs of Vendors and Senior Staff for on site or remote testing(Sling box) of Arris and Cisco Set-top boxes.
• Manage Cisco Switches and RG/BHR gateways by assigning specific subnets and IP addresses.

Digital Video Engineer

Confidential

• Managed demand-focused operation of addressable video controllers, platforms, scheduled maintenance and new-element and service implementation.
• Managed element installation sequencing during platform upgrades, replacements and required additions.
• Lab tested new products and software. Supervised on-site video feeds: LAN/WAN, FTP, ARRIS E6000, EQAM, Cisco 3750, TiVo

Integrated Digital Video Q/A Engineer

Confidential

• Validated firmware, guide and application upgrades; performed regression testing on Motorola, Cisco and Pace STBs. Analyzed equipment/user interaction via manufacturer test command sequences and ad-hoc testing on Arris and Ericsson VOD transport via DOCSIS and OOB (Out Of Band) gateway tunnels.
• Maintained optimal RF levels by performing plant feed and equipment tests via spectrum analysis and attenuation.
• Provisioned lab multiplexers, Fabric Extenders (FEX), DAC, RADD, DNCS, CISCO 2600, Nexus 7000, Slingbox 500 and Web Power Switches.
• Advised engineers, vendors and project managers about the product viability /market adaptability of next-generation code/app formats and bug fixes.
• Evaluated code and manage project parameters to maximize high data validity during optimum network windows.
• Navigated and provisioned in WAM, CSG and QAKA.
• Evaluated technological infrastructure of financial lending institutions for IT/Telephony upgrades to VoIP.

Network Analyst II

Confidential

• Configured DSLAMs, aggregators, switches, routers, etc. manufactured by Cisco, Juniper, Calix, AFC, ALLTEL, Lucent, etc.
• Effected network provisioning, MOP implementation and network software upgrades within TACACS/LDAP protocols.
• Coordinated with network engineers and other IT professionals in the design, development, implementation, provisioning (CLI based scripting) and daily operations of multiple networks (Cisco AAA/Telnet functions).
• Employed global WAN technologies and protocols.
• Installed and configured software on networking equipment such as Cisco routers and various DSLAMs and aggregators.
• Constructed VP paths throughout the network for all devices.
• Wrote Methods of Procedures (MOPs) to implement conversions of VC subscribers to VP subscribers and implemented those conversions from DSLAM through BRAS.
• Ensured optimum network performance by rebalancing subscriber traffic from oversubscribed BRAS to less encumbered BRAS.
• Proactively monitored and optimized device operating efficiency via change management/configuration management software.
• Designed MOPS for CISCO NI2 IOS updates. (A2E conversion training.)
• Investigated and resolved issues of latency and outage via incident/problem management tools and practices.
• Utilized Remedy Service desk tool suite.

U-verse Premises Technician

Confidential

• Installed, repaired and troubleshot U-verse VDSL, integrated digital TV, VoIP services and Motorola set-top boxes.
• Educated customers on the functionality and service features available within the U-verse package.
• Facilitated the enrollment of over 26,000 active participants in the Group Variable Universal Life program.
• Assisted participants in making informed investment decisions.
• Exercised tact and diplomacy in capturing sensitive participant information while adhering to strict policies regarding confidentiality.
• Acted as liaison between participants and accounting departments in addressing billing concerns.

Financial Advisor-Financial Planning Specialist

Confidential

• Conducted in-depth reviews of clients’ financial circumstances and future goals.
• Assisted clients in making informed decisions.
• Reviewed accounts to ensure compliance with policies, guidelines, rules and regulations.
• Created, implemented, and continually reviewed a plan that included strategies designed to help clients pursue their long-term goals.
• Devised and executed business-development strategies to attract and acquire new clients.

Network Center Technician

Confidential

• Facilitated and managed the networking, mapping and provisioning of DSL circuits, including customer care and support.
• Served as Technical Lead in a special-project team resolving upstream glitches, reworking them from DSLAM to ISP.
• Assumed responsibility and expanded processes for disconnects and “busy” lightspan orders.
• Received a Managers pin in just two years and letters of excellence for customer care and performance.
• Acquired Remedy Service desk tool suite expertise.
• Assigned trouble tickets to the appropriate department for resolution.
• Configured management software. Worked within TACACS/LDAP protocols.

Retail Manager

Confidential

• Increased store sales by 17%.
• Achieved highest-grossing monthly sales within six months of employment.
• Supervised sales commissions and payroll.
• Coordinated financing and business development in a $1.2 million annual gross account.

Lead Electronics Technician

Confidential

• Reorganized entire repair department, implementing new operational procedures and Improving department performance by 600%.
• Owned and operated repair service specializing in repair of musical electronics for leading music stores and individuals.
• Increased monthly sales by 100% in the first three months.
• Continued professional technical education through manufacturer certification courses.

Owner/Sole Proprietor Electronics Services

Confidential

• Provided maintenance, installation and repair services of HVAC, CAT5/3, low-voltage, telephone and audio systems, as well as component-level repair of electronic audio products.
• Designed and fabricated communication systems for professional sound reinforcement companies.