Wan Order Management Resume Philadelphia, Pennsylvania - Hire IT People

QUALIFICATION SUMMARY:

An experienced IT professional with over 5 years of experience in the IT field, worked on different projects for major companies. Three key things I bring to the table throughout my career as an IT professional are the ability to learn quickly, very ambitious in achieving positive goals and effective in communicating across all levels. My current skill strengths are in IT Technical support, troubleshooting hardware and software, providing Excellent Customer Service Internally, Externally, in Writing, verbally and fluent in English and French.

SOFTWARE KNOWLEDGE AND SKILLS:

Cisco Certified Network Associate
Routing: TCP/IP Protocols suite ; BGP, OSPF,RIP,EIGRP
IP Addressing: DHCP, NAT, PAT.
WAN Encapsulation Protocol: PPP, HDLC, FRAME RELAY
Switching; VLANs, PVLANs, STP, RSTP, PVST, MST, VTP
Microsoft Office suit
Computer Networking Skills
Adobe Photoshop
Company based Software (Workbench, TTS, Grandslam, Comtrac, ACSR, CADM, Scout, ER, UMS, BTS, BACC, SARS Tool,IMS Platform)

WORK EXPERIENCE:

Confidential

Wan Order Management

Philadelphia, Pennsylvania

Responsibilities:

Awarded BUSINESS CHAMPION for the month of March 2016.
Selected to represent the National Accounts Department at the Annual Business Champions Summit 2016.
Assisting field tech, BOC, DOJ teams for DOI job inquiries. Provision modems (phone, internet), Ensuring that we have less fail install by notifying the customer of the install date and time.
Coordinate the install between the customer and the local market. In this position I can also reschedule an install and built an account from scratch.
Implement new ideas to decrease and or maintain the amount of failures for National. Report any trends
Analyse data
Prepare the data
Generate data for processing
Research reasons and responsibility for failure
Assist and coordinate with the field techs and coordinate with field techs Day of install job groups nationally with preventing failed install.
Follow failures all the way to completion
Order management
Review order for acceptance
Key proper rate codes identifiers for the order
Schedule order out and notify customer

Confidential

Business Services

Horsham, Pennsylvania

Responsibilities:

Provided prompt resolution to customer inquiries regarding products that are being serviced or pose an interest.
Troubleshoot email related problems such as log in issues, password reset, and assistance with registering email accounts on the Business Portal.
Demonstrated courtesy, patience and troubleshooting skills in customer relations.
Configured static IP addresses on customers modem to ensure continuous internet connectivity also troubleshoot any networking issues to get customers online.
Load and reload configuration files onto customers modem or IP gateway for their internet connection.
Demonstrated an overall understanding of operations in order to interact with customers regarding all types of inquiries technical and non - technical including but not limited to Confidential products.
Assisted customers with their billing issues, such as offering credit, taking payment over the phone and an explanation of the overview of their bill statements.
Provisioning of digital voice products in the switch (BTS)
Configured features such as call forwarding, call waiting, Caller ID on call waiting, 3 way calling, voicemail, and other features in various systems.
Provided trouble-shooting of switching systems for all features such as guiding technicians with installing telephone lines.
Detecting errors in replacing wires and training technicians in operating tools for television services.

Confidential

Network (proxy) Administrator/Trouble Shooting

Responsibilities:

Built and administered a proxy network within the company
Setup new software
Installed Windows 98, XP, 2000
Repaired computers that seemed unfixable
Trouble Shoot different networks
Instructed /trained customers how to use the computer and internet

Confidential

Computer Technician (Internship)

Responsibilities:

Responsible for computer repairs
Setup Windows and various software applications.

We provide IT Staff Augmentation Services!

Wan Order Management Resume

Philadelphia, PennsylvaniA

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