SUMMARY:

• Sail Point IIQ Administration, I BM Identity Manager Tivoli, Advanced education with Active Directory, Exchange 2003 and Exchange 2008, SQL Server 2003 and 2008 Management Studio provisioning, Microsoft Exchange 2007, Server 2008 R2, IIQ Sailpoint: Symantec BackUp Exec, Storage Area Network/ SAN, XenApp 6 - install mode, ESXi/VM Ware (ESXi 5.0 and Vsphere 5.0, as well as the 4.1 versions), Office applications: Office 2010 64 and 32 bit, Office 2007, Adobe: Flash, Reader, Shockwave, VNC Viewer, Lotus Notes 8.53, Laser Bridge (TAX Form Software), I - Series Navigator, DHCP, DNS, Roaming and Mandatory profiles, Remote Desktop Management, basic Switch and Hub Configuration, Software deployment, Backup Software, Networking, advanced hardware configuration, creating networking cables and fiber optics.
• Advanced Knowledge in Workstation (Desktop, Terminal, Thin Client, Laptop and Server) Imaging, with Symantec Ghost Imaging.
• Experienced in system-operations training and customer service.
• Making systems from Sysprep for active roll-out for Windows 7, and Server 2008 deployment .

TECHNICAL SKILLS:

Operating systems include : Windows Server 2008 R2 Enterprise, SQL Server 2003 and SQL Server 2008, Exchange 2003 and Exchange 2008, Server 2003, Server 2000. Red Hat Enterprise Linux Administration version 4, CentOS, Citrix XenApp 6. Suse Linux, Unix MailRX.

Some Exposure of : Domino, Switch Configuration.

Currently achieving : MCITP

Currently pursuing : CCNA, Linux Plus

PROFESSIONAL EXPERIENCE:

Confidential

Access Management IAM Consultant

Responsibilities:

• Responsible for ensuring integration of Information Security Applications and Platforms, meet Security Policy standards.
• Lead in Business Requirements gathering and assessing any Application On-boarding for Enterprise Information Protection - Access Management, and any Application integrated with IAM.
• Lead IAM Business trainer and mentor.
• Lead IAM Busines issues resolution Consultant
• Lead IAM Business Consultant
• Troubleshoot reported issues, analyze, obtain data and provide to Product Support or Develop Team for resolution
• Developed a solution to capture Provisioning or Task failures daily
• Lead in developing a manual work around for any issues encountered, which I document and train others to work daily, until fix is implemented.
• Lead in developing provisioning/de-provisioning cleanup efforts during systematic or environmental issues, that caused provisioning plans to not complete, or caused operation failures.
• Access Management Lead in gathering IIQ Requirements, to include but not limited to End-System, HR, Enterprise Information Protection, Audit, System and Notification Requirements, UI Changes, Reporting and Analytics.
• Work with IIQ Development Team on best solutions to deliver the business needs.
• Lead in Creation of Test User lists, Testing Plans, Use Cases, Test Cases and UAT execution.
• Creation of IAM Process and User Documentation, ensuring all is updated with any changes implemented
• Lead Business Tester for Identity IIQ/ Sailpoint Implementation project.
• Communicate Defects and submit Defect forms to the Developers during Testing for Identity IIQ/Sailpoint.
• Administering of IBM Identity Manager Console Tivoli (ITIM) daily tasks.
• Host meetings to obtain Security Requirements for Acquisitions, to implement within our current Infrastructure.
• Lead for submitting Development Change Requests to implement within IBM Tivoli Identity Manager.
• Lead in organizing tasks and projects between teams to ensure all variables are covered for submitting Development Changes
• Lead in managing tasks for Security Administration/Access Management.
• Lead UAT/Tester for new Security Administration Applications and Tools.
• Lead Designer of IBM Tivoli Reports using Schema Mapping attributes
• Lead UAT/Test Plan Creator and Test User Feeds
• Lead UAT/Tester for all Development changes submitted for IBM Tivoli Identity Manager.
• Lead IBM Tivoli Trainer for Security Administration/Access Management.
• Review of Logs and Reports for ITIM.
• Investigate reported issues within Security Administration and scale Impacts and Priority of Issues
• Locate defects and or issues within IBM Tivoli.
• Review the Business Requirements laid out and confirm if the Issue or Defect was acknowledged and signed off on before rolling ITIM out to Production.
• Submit Change Orders through CA Service Desk if a change is needed.
• Attend daily meetings with HR and Acquisition Project Managers to determine the Business needs for each Acquisitions.
• Create Requirements Documentation for Acquisitions and work with development on implementing the Business needs within our Identity Manager to provision their default access.
• Investigate what changes will be needed and communicate with developers to decide what and if the changes needed can be done through backend code changes.
• Lead in searching for design flaws and bad code, or find gaps and/or recommend enhancements to IBM Tivoli to comply with Business and Audit needs.
• Submit Enhancements through CA to the Developers.
• Create Test Cases for each Change or Enhancement requested.
• Once a Change or Enhancement has been implemented in the Test Environment for ITIM, organize with my team whom will perform what Test Cases and define a Projected Goal of Completion in Test before submitting Approval to move the Change and Enhancement to Production.
• Host meetings with the Developers, Business and my team to Update and communicate new issues or updates on current projects.
• Create documentation and record steps performed in Testing and Procedures for Production and Processes and Upload to our Share Point site.
• Receive reported issues with assigned Systems in Production and map each reported issue and review weekly for signs of patterns to investigate if a Change or Enhancement is needed.
• Review manual tasks needed to be performed in ITIM and work with team to create scripts to complete the manual tasks.
• Created Scheduled Tasks to complete daily tasks to save time.
• Created Batch files for daily tasks to save time.
• Perform manual tasks needed in ITIM for Purges and or Cleanup that was agreed upon when ITIM was rolled out to Production.
• Support Tier II Security Administration with any issues related to the Utilities used to Provision access by the Security Administration Tier II team.
• Run Data Import Packages through Visual Studio for all systems that require a manual feed or update.
• Review ITIM and IIQ/Sailpoint reports and investigate Errors, Warnings or Rejections.
• Run daily Recon Reports and perform manual clean ups if needed.
• Communicate any errors Communication Failures, Directory Server Unavailable - LDAP errors with Security App Support team to determine what actions need to be taken. For example: Increase HEAP, look for new Fix Packs available from IBM, etc..

Confidential

Tier III/Consultant 

Responsibilities:

• Provision access requests through means of a Ticketing System.
• Provisioning SQL Server 2003, 2008, and 2010 Database and SQL Server Roles.
• Network Access Storage (NAS) device ACL Share management including Celerra Console management for FTP access configurations.
• Exchange 2003 and 2008 access administration provisioning through Exchange Management Console consisting of Distribution Group and Shared Mailbox migrations from Domino Server.
• Domain Administration level of Active Directory management to include Organizational Unit management and provisioning.
• Administering access of Windows Server 2003 and 2008.
• Configuring FTP account access, user account, service account and other non-personnel account access to configured shares.
• UNIX/AIX (MAILRX) Administration to include: Account creations and group access provisioning for Confidential pharmacies.
• Novell IDM group role provisioning and account information changes.
• Lotus Notes NAB User Mailbox, Shared Mailbox and Distribution Group Migration transitions to Exchange.
• Investigate and Prevent potential access violations in accordance with Confidential ’s standardized Audit Policy to include FTP, UNIX, SQL, AD, MTV, and Exchange violations.
• Instructional Documentation creation for LAN Analysts.

Confidential, Louisville, KY

Windows System Engineer

Responsibilities:

• One of the Exchange Migration team members for (rehab,triumph).
• Obtain LDN and X500 values.
• Add LDN and X500 values to their new Mailbox within the new Domain.
• Exchange, new contact and Mailbox creations.
• Preparing and completing processes to ready for mail file migrations.
• Importing of .PST from one domain to another.
• Creating new contacts for forwarding of mail to new Exchange Mail Boxes.
• Setting default SMTP Mail Reply Addresses.
• Coordinating with other member of the team with Migration Completion list and scheduled Completion Lists for Migration Process organizing.
• Night Lead for Active Directory Password resets.
• Night Lead for Thin Client user migration Group Management.
• Troubleshoot user mailbox issues.
• Apply Retention Policies to clean up old mail.
• Use of robocopy where needed

Confidential, Louisville, KY 

 System Support Specialist/ Administrator

Responsibilities:

• Lead Administrator of Image creation for upgraded Server 2008 R2, once fully tested and approved by IT Manager.
• Assistance of configuring of new Cisco Access Points for Network Engineer.
• Lead in Maintaining Print Servers, to include Printer Drivers user access.
• Lead in New User Creation and membership access with Active Directory.
• Assistance with OU creation in AD for newly deployed software.
• Lead in process of iSeries Navigator Connection Configuration to AS400 Mainframe.
• Assistance with Managing BackUp Tapes with Symantec Backup Exec.
• Assistance of BackUp Tape management through use of Symantec BackUp Exec.
• Lead in Terminal and Thin Client Configurations.
• Lead in Thin Client imaging deployment.
• Lead in Workstation Application Compatibility Testing.
• Lead Helpdesk Support and System Administration.
• Lead Remote Desktop Support to Entire Company worldwide (approx.3500 users).
• The only support of XenApp Client Configuration.
• The only support of XenApp Application User Access.
• Lead in Desktop Configuration and Deployment
• Lead in Laptop Configuration and Deployment.
• Lead in Ghost Workstation Image deployment Approval.
• Lead in IT Equipment Inventory control with use of I-Support/SQL based.
• Lead in Hardware and Software request approvals, through means of Manager approval, Purchasing approval, Human Resources, and License Manager.
• Lead in Delegation of workstation Builds and Deployments.

Confidential, Louisville, KY

IT Manager

Responsibilities:

• Lead in small IT Infrastructure Upgrade Project, to include the below tasks.
• Upgrades from Server 2003 to Server 2008.
• Managed and maintained Server 2008.
• One of the Lead Administrators supporting Server 2003 and 2008 with Storage Area Network/ SAN attached storage. (Most Issues consisted of the data either being corrupted or disassociated with the server).
• Lead Support of resolving registry related issues with 64 and 32 bit applications for new Group Policy Object creations to resolve throughout network.
• Configured Active Directory for users.
• Testing of older vendor software with new upgrades with supportive results documented.
• Lead in management of Backup Tapes.
• Lead server application installations and configurations to include: Office 2007 32bit, Quick Books, Symantec Virus Protection etc..
• Creation of Active Directory environment and Shares
• File Share transfers to newly upgraded servers.
• Network printer configurations.
• Installation of Updates and monitoring tools on Server 2008.
• Support to users for more difficult workstation issues, to include QuickBooks Backup, Corrupted Files: to be restored to previous version.
• Owner and User access delegation of Shared Files.
• Upgrade of Network Security Appliance recommendation.

Confidential, Louisville, KY

IT Support Specialist

Responsibilities:

• Lead in communication with Engineering staff and the President of Louisville Facility in regards to new IT projects and implementing new client's needs.
• The only support for Active Directory user creation, Group Access, adding new Computers, and Group, Computer and user deletion for Arvato Worldwide.
• Junior Administration role in Active Directory Group Policy Enforcement, adding roles.
• A Lead administrator of BlackBerry Enterprise Server, for new Blackberry owner configuration and initialization.
• Some SAP Basis configuration with login credentials, router info, and batch file updates.
• Configuration and support of Microsoft: Windows7, Vista, SQL, Server 2003 and XP System Administrator.
• Lead of Installation, configuration and Support of approved applications and software including Microsoft Office 03, and 07 including Outlook Exchange Profiles, Visio, Project 03 and 07, Label View, Adobe, Acrobat, Open Office, Microsoft Key Check, Virtual Box, Proxy Master, Peach Tree Accounting, Gimp Image Editor, Bartender, Check Point VPN, SAP GUI 6.4 & 7.1.
• One of two IT Associates to offer Remote and Physical support for 375 users through use of ticket system.
• Remote Desktop with Proxy Master, Dame Ware and RDC
• Support of Switch and POE maintenance, including tracing, patching, crimping CAT5 cables, installation of fiber modules and fiber patching.
• Lead in tracing cables with Fluke devices for office re locations.
• Installation and support for rotary swivel cameras and stationary cameras.
• Camera resets from network cabinets or the physical camera it-self.
• Installation and Technical Support for Windows XP
• HP Laser Jet and HP Plotter configuration and repairs.
• Zebra and Printronix configuration and repairs.
• Implementing Microsoft Security Guidelines for Audits.
• Configuration and Installation of Network Cards.
• Configuration and setup of Crypto Cards.
• Constant checks on appropriate use of Equipment and Software.
• Regulation of Inappropriate Downloads.
• Installation of Dell 2950 servers, installation of memory modules upgrades.
• Use of power equipment to access network cabinets and security camera resets.
• Desktop and laptop repairs consist of, replacing heat sink fans, hard drive repairs and replacement. Replacement of desktop power supplies, internal battery replacement, hard drive replacement, optical drive cleaning and replacement.
• Kronos time clock hardware maintenance.
• Projector installation and maintenance.
• Installation and use of Wireless transmitters and receivers for CPU display to LCD televisions and projectors.
• Lead in charge of New issue Laptop and Desktop setups consist of, IBM/Lenovo Think Pad’s, Dell and HP desktop Deployment.
• Mapping of network drives.
• Direct communication with Engineering staff and the President of Louisville Facility in regards to projects and implementing new client's needs.

Confidential, Louisville, KY

Responsibilities:

• Responsibility of diagnosing and repairing 8 laptops day
• Toshiba Laptop Hardware repairs
• Acer Laptop Hardware repairs

Confidential, Fairdale, KY

System Administrator 

Responsibilities:

• The only IT Tech on site.
• Installed, maintained, and configured Active Directory, Windows XP, Server 2003.
• Managed Active Directory user creation and termination deletion, and user membership.
• Managed Server 2003 Backups and Builds
• Communicated with management on daily basis and held meetings once a month to ensure Service Orders are up to date.
• Maintained Daily Log for each Task Performed and who authorized changes to be made to User accounts and Access
• Responded to and resolved Program Issues with Clients and Vendors.
• Managed Server 2003 Microsoft Updates.
• Created downtime policies for System Maintenance.
• Provided updates to Users Security level and Software updates and Maintenance.
• Executed and maintained virus detection and removal.
• Provided Desktop Support to ensure User tools and access was updated.
• Grouped objects within Domain to container/ Organizational Units.
• Objects full use of Resources: printers, Users: access of tools needed to perform duties on a supervised level, Services: e-mail setup.
• Managed Software Configuration, Software Licenses, Copy Right Regulations.
• Troubleshooting of basic and advance problems with Network Issues with use of N-Map.
• Provided on site desktop support for all end users.
• Diagnose and test various printer errors which included HP and Dell printers.
• Performed upgrades of hardware and software updates.
• Daily use of Peach Tree Accounting Administrative Actions.
• Windows XP troubleshooting and full diagnostic repairs.
• Microsoft Office 2003, 2007 troubleshooting and full diagnostic repairs.
• Researched for IT Infrastructure cost savings.