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Network Engineer/infrastructure Resume

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Boca Raton, FL

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SUMMARY:

It Professional with a proven track record in supporting - optimizing performance of - workstation, peripherals, Operating Systems, networks, system hardware, and software, including but not limited to installations, configuration, and preventative maintenance. Provided service-focused technical support-both remotely and onsite in efforts to provide effective troubleshooting Proficient resolutions with excellent customer satisfaction. Exceptional communication skills with the ability to adapt quickly to new innovative technologies, and environments. 
  • Crypto-Locker CryptoWall successfully acquires and executed Decryption process on ransomware
  • Gary Jonas POS System configuration and upgrades
  • Contributed toward network installation Rolled-out 115 workstations/thin-Clients, 21 leased printers and 112 VoIP SoundPoint 331 Phones, 105 terminal license agreements install
  • Completed in 9 weeks.
  • Implemented and Contributed toward small to medium size corporations (GP deployment of software upgrades to windows 7 embedded and Windows 7 Professional)
  • Completed in 48 hours
  • Migrated Physical servers into Virtual Database using Shadow Copy Server successfully moved 8 servers to Dell VCloud (VMWARE platform along with Exch. Server 2010)
  • Server Redundancy Deployed failover configuration with alternative network and IP group through VPN connection for secondary ISP
  • POS QuickBooks System installed and configured Point-Of-Sale (POS) Retail registers in adult toy store (including Barcode scanner and cash register tied into QuickBooks)

TECHNICAL SKILLS:

Network/Protocols: TCP/IP, UDE NetBIOS, Telnet, FTP, DNS, ISDN, PPP, NAT, VPN, PAT, VoIP HuntGroups, DHCP, DOS, SMTP, HTTPS, HTTP, SSL, SFTP

Software: Optiview Storage, TimeClock Manager Plus 5.0, Microsoft Office, Medisoft Networking Professional, TrendMicro Internet Security, Driver installation, Adobe Photoshop, Advantage Server, SQL Server, Dreamweaver, Adobe Illustrator, Adobe Acrobat 10XI

Operating Systems/Server: Window 95/98/NT/2000/XP Pro./7Pro/Windows Server 2008 Enterprise/Standard/Windows Exchange Server 2010, External HD (NAS)

Hardware/Special Systems: Desktop/Laptop Computers, Cisco switches, NIC Cards, FortiGATE 200B Firewall switches, interface Cards

PROFESSIONAL EXPERIENCE:

Confidential, Boca Raton, FL

Network Engineer/Infrastructure

Responsibilities:

  • I Helped maintain, upgraded, and configured servers during major upgrade from Windows 2003 environments for overan 75 client-base.
  • Remotely troubleshot end-user computers daily. Applied practical technical solutions
  • For technology advancements and upgrades. Trained and administered Tier 1 tech on account management. And Maintain firewalls:instrusion detection (Barracuda/WatchGuard)

Confidential, Sunrise, FL

Network Administrator

Responsibilities:

  • Conducted installations, system migration, troubleshooting, and upgrades of all desktop, servers, laptop, printers, hardware device (NetGear switches, IPhones; Blackberry’s, IPads) and Software applications. Effectively installed and configured networking equipment.
  • Made Cat5 patch panels cable, along with running new office networking lines.
  • Perform routine backup through Carbonite Online Storage.
  • Provided Daily End-User Support on 125 PCs/Thin Clients
  • Coordinated automation of all network equipment

Confidential, Coconut Creek, FL

Loan Collector/Helpdesk

Responsibilities:

  • Conducted phone calls manually and/or via dialer system in effort to collect on delinquent consumer accounts deriving from credit cards debt.
  • Performed Asset and Liability (SKIP Search) searches on all account in an effort to collect debt.
  • While following all FDCPA Guideline.
  • Assisted in the configuration of Phone system and Gmail server through Google Dashboard.

Confidential, Fort Lauderdale, FL

Technical Support Engineer

Responsibilities:

  • Provide great customer service while diagnosing customers Issue(s).
  • Provided technical support for individuals who can't connect to internet.
  • Troubleshot wireless and LAN connection issue via telephone/ RDP.
  • Configure and troubleshoot email problems (POP3/IMAP)

Confidential, West Palm Beach, FL

IT Helpdesk/Network Administrator 

Responsibilities:

  • Maintained and troubleshot Server 2003 Enterprise edition.
  • Maintain a SBS Server environment. Frequently updated and administered adult ecommerce Websites.
  • Consulted on various technical issues and apply business solution and new technology recommendations.

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