Telecom/Network Engineer Resume

SUMMARY:

To work with an exciting engineering group where I can excel as a Telecom Engineer.

TECHNICAL SKILLS:

SIP, VOIP, Cisco IOS, OSI Model, PBX, VMware, Exchange, Microsoft administration, Voicemail, TCP/IP, Wiring infrastructure, Routing protocols, DHCP, SMNP, Network Management, E911, Call recording, Lync messaging environment, and Video Conferencing.

PROFESSIONAL EXPERIENCE:

Confidential

Telecom/Network Engineer

Responsibilities:

Sole member taking care of the company’s telecommunications infrastructure by coordinating and troubleshooting anything related to our voice telecom network, which includes 25 locations.
Work with two virtual PBX Controllers that include 1600 IP phones operated in a SIP environment currently on Mitel Border Gateway controllers through level3. It was previously on Edgewater SIP devices through a company that Comcast bought that used Broadsoft devices.
Configure and program Nupoint Voicemail System.
Support a call center ACD System that takes 9,000 calls a day across 30 plus queues.
Work with call recording software.
Maintain companies fax server and SIP environment.
Ordered DIDs, coordinated, and installed Phones Systems for 10 new sites and several sites moves.
Support companies Cisco switches, routers, firewalls, and VMWare Environment.
Troubleshoot exchange email/Microsoft environment.

Confidential

Telecom Engineer

Responsibilities:

Coordinated and troubleshoot anything related to our voice telecom network, which includes 80 locations with different systems within the United States.
Worked with 12 Mitel 3300 controllers that include 600 plus digital phones and 400 plus ip phones.
Worked with 35 Avaya media gateways that include 1000 plus digital phones and 200 plus ip phones.
Supported E911 for Mitel and Avaya IP only sites.
Configured and programed AVST Call Express and Modular messaging voicemail systems for Auto Attendants and 2000 plus voicemails.
Designed network and branch diagrams in Visio.
Supported a Mitel 3300 call center ACD system that took 7,000 calls a day, with 63 queues and 400 agents.
Tracked Mitel 3300 call center queues and agents using Prairiefyre Software.
Supported and set up an Aspect call center with 100 agents and 20 queues.
Worked with other groups to design disaster recovery plans.
Functioned as the interface with several different telecom service providers and vendors.
Supported Polycom video conference equipment at 5 different locations.
Coordinated and planned the wiring installation of new and reconfigured locations.
Supervised two Telecom Specialists.
Planned, coordinated and executed the conversion of a total AT&T Centrex environment of 400 phones over to an Avaya G650 media gateway in Gardena, California using 3 bonded AT&T PRIs(Febuary 2010).
In Lyndhurst, New Jersey we closed down our office to consolidate locations that housed our credit and collections, contracts, marketing, trainers, and information technology staff for a total of about 100 employees. To accommodate the move to locations in Burlington, New Jersey and Jamesburg, New Jersey I built nine new Mitel call flows to upper management specifications, set up all phones, programmed all agents and provided IP phones to the employees going to Jamesburg so they could login remotely along with registering them for E911 service(November 2010).
Converted over 80 dispatch agents which took 5,000 calls a day from an Aspect solution that our parent company hosted over to a Mitel solution located in our Burlington, New Jersey office. This included me setting up 20 new call flows to upper management specifications, traveling to Gardena, California and Chicago, Illinois to set up their IP phones, programming all IP phones. This allowed for total IP calling to agents located within our company because the Aspect solutions was calling over the PSTN to both Gardena and Chicago and us no longer having to pay the monthly costs for the hosted solution(January 2011).

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