Information Security Intern Resume VA - Hire IT People

SUMMARY:

A highly motivated IT/Cyber Sec college student and Year Up Alumni, seeking entry level Help Desk Desktop Support position in Information Technology and/or Cyber Security.

TECHNICAL SKILLS:

Spoken Languages:: English, Twi

Software:: Microsoft Office, Kali Linux OS, Ubuntu OS, Microsoft SharePoint, Cisco AnyConnect, ServiceNow, Windows driver Installations

Hardware:: PC desktop & laptop setups, Router & Printer setups, General computer builds and troubleshooting

PROFESSIONAL EXPERIENCE:

Confidential, VA

Information Security Intern

Responsibilities:

Helped manage my team by allocating daily tasks
Captured and Calculated daily, weekly, and monthly SLA reports
Submitted requests to resolve technical issues within the team
Developed solutions with team work
Organized team meetings and conference calls
Collaborated with different managers to achieve monthly remedy reconciliation approvals
Provided support to diagnose and correct client problems related to hardware/provide first level support to end users
Used Active Directory to manage user accounts and reset passwords/unlock users
Assisted users throughout the facility; troubleshooting problems
Support of Windows PCs and Laptops

Confidential, Alexandria, VA

Customer Service

Responsibilities: