SUMMARY OF EXPERIENCE:

• 25 years of telecommunications experience in LAN/WAN, Voice
• Microwave and Satellite communication 13 years of experience working as a Shift Supervisor in various 24 x 7 Telecommunication/Data Communication Center 9 years of experience working as a Helpdesk Manager 3 years of experience working as a Linguist Site Manager

SPECIFIC SKILL AREAS;

Software: ServiceNow, Remedy, HP Open View, Cisco Works, WhatsUp Gold, Lotus Notes 4.0 Lotus Smart Suite, Windows (3.x, 95, 98, ME, NT, 2000, AND XP) MS Office (97, 2000, 2013 and 2016), and MS Exchange Server 5.5

Hardware: Access router Card, Network Management Card, Primary Rate Interface Card, Quad Modem Card, Hi - per Density Modem Card, Net Server Card, CSU/DSU DMS-100 Switch, Siemens EWSD Switch, AT&T 1AESS and 5ESS Switch Communications Cisco Router series (2500, 3000, 4000, and 7000) Catalyst series (2900 and 5500), Promina series (400 and 800), and FCC-100

Topologies: Ethernet, Switched Ethernet, and Fast Ethernet

Protocols: TCP/IP, IPX/SPX, PPP, EIGRP, RIP, OSPF, IGRP, TFTP, FTP, and SNMP Cryptographic Equipment KG-194, KG-84, KYK-15, KYK-13, KIV-7, KIV-19 KG-92 and KG-82

DETAILED EXPERIENCE:

Confidential

Annapolis, MD

Help Desk Manager

Responsibilities:

• Supervised the Computer Network Help Desk for the State of Maryland 24 Circuit Courts 12 District Courts, and the Court of Special Appeals
• Determined maintenance priority level on customer service disruption severity, and escalated actions taken by network operating center, and help desks

  Briefed Senior Management on the appropriate staffing levels to meet assigned goal according to State and Government requirements

  Served as the primary subject matter expert on Help Desk related support in customer meetings and briefings

  Ensured that personnel have the knowledge, skills, and training to meet their specific

• Dispatched and assisted field technicians with troubleshooting outages and equipment install to minimize customer impact during network a

Takoma Park, MD

Network Services Specialist 

Responsibilities:

• Monitoring all campus servers and network infrastructure status in the Network Operations Center (NOC) and equipment located in the Takoma Park NOC Perform prescribed NOC operations procedures (system reboots, status checks, tape management, reporting, documentation, etc.)
• Answering Help Desk calls after hours, and assisting IT Staff in their duties in areas of server and network infrastructure hardware installation and maintenance, server rack maintenance and management, cabling, and back-up power device support
• Providing technical support across the entire spectrum of computing (hardware and software) resources utilized by the College (including IBM/AIX, Novell, Windows, UNIX, and LAN/WAN hardware and software Update and manage tape control system Evaluate, install, configure, and maintain third party vendor software

Fort Irwin, CA

Linguist Site Manager

• Supervised, trained, and evaluated a team of 50 Iraqi Linguists to support the U.S. Army perations in various locations worldwide
• Daily briefing and debriefing of assignments to key personnel Reviewed training scenario with U. S. Army Unit Commander and Observer Controller Ensured that assign tasks are completed according to operational procedures Created key personnel job assignments according to weekly or daily schedule
• Reviewed personnel time sheet, travel orders, pay invoices and security packages Coordinated scheduling and assignment of Culture Awareness Classes for seniormanagement personnel Conducted and reviewed after action reports with Unit Commander and Observer Controller

Stafford, VA

Network Engineer/Site Chief

Responsibilities:

• Installed and configured classified Tactical Data Network, Gateways and Servers Isolated and corrected hardware and software problems
• Provided standalone tests of server hardware, cabling, and network interfaces Ensured Production Acceptance Test procedures demonstrates the functionality of program technical requirements, purchase description and objectives
• Evaluated and trained new technicians on operational and technical procedures Provided guidance, training, and mentoring to junior level test engineers
• Configured workstations, network devices and gateways on various platforms (UNIX, Windows 95, Windows 98, and Windows 2000) Monitored and troubleshoot network and physical layers proactively and reactively using monitoring tools (Cisco Works, WhatsUp Gold, HP Open View, and SNMP)

Herndon, VA

Switch Maintenance Center Manager

• Supervised a staff of 18 personnel involved in the operation and maintenance f 28 5ESS switches Defined the process flow for trouble ticket management and resolution based n Interexchange Carrier requirements
• Coordinated career goals and plans for the Network Management Center Briefed senior management on the appropriate staffing levels to meet assigned Network Management Center objective Ensured remote site personnel were trained on the Net Expert/Remedy/Sun workstation use Managed staff to meet the completion of critical activities by established target updates
• Utilized network management systems reports to proactively and aggressively rectify potential problems Scheduled quarterly one - on-one sessions with staff

Reston, VA

Lead Technician

• Detected unfavorable systems performance and recommended corrective actions Monitored, maintained, troubleshoot and re - configured TCP/IP connectivity from NIU through the ARC, Cisco 2507/11,
• Cisco7507/13 s, Cisco 12012, and Cisco AS5800 s n an OC-3 backbone and Cisco SRP ring using BGP and static routing Supervised, trained, and evaluated new technicians on operational and technical procedures Provided specific Cisco knowledge with daily hands on experience and study with the following IPSEC/VPN configuration for:
• PIX to PIX, PIX to VPN Wildcard Client, PIX to Router, Router to Router, and Router to VPN Wildcard Client, including fully meshed configurations Configured routing protocol (RIPv2, OSPF, EIGRP, BGP, PPP, L2TP, and etc.) n Cisco routers

Brooklyn, NYInformation Systems Management Officer

• Managed the activities of designated circuits and cryptographic equipment
• Evaluated and implemented telecommunication service requests to ensure technical accuracy and compliance with organizational directives and procedures
• Supervised computer network help desk Supervised centralized point to identify and resolve discrepancies Imposed tasks for quality and information assurance, and configuration management Worked individually or as a team with the military services, and all others required by DOD for local and wide area networks inter
• Operability Performed scheduling and assigned duties during deployment of real world crisis and exercise training to over 700 Marine Corps Reservist