SUMMARY:

• Over 13 years of IT experience in Software Analysis, Design, Development, Implementation, Maintenance, Tuning and Customization of various business applications
• Over 13 years of experience in Enterprise Installations, Upgrades, Configuration, Performance Tuning and administration of Siebel Siebel Open UI ,Siebel 8.x and Siebel 7.x E - Business Applications including econsumersector, Siebel echannelcg, Siebel Marketing, Siebel sales.
• Experienced in gathering requirements, Proof of concept, analysis, design, development, Testing and Implementation of the Siebel/OBIEE /ETL/Data warehouse project infrastructure.
• Involved validation for technical requirements and architecture quality attributes.
• Experienced in Data Warehousing and Business Intelligence applications using Informatica 8.x, Analytics 7.7.x, OBIEE 10.1.3.x, OBIEE 11g, DAC 10.1.3.x, BI Apps 7.9.5.x
• Excellent in End user documentation like Design Documents, Analysis documents, Specifications documents and User manuals documentation
• Excellent communication and inter-personal skills and an excellent team player

TECHNICAL SKILLS:

ENTERPRISE APPLICATIONS: Siebel Fins OpenUI, Siebel CRM 8.1.1.10, IP2016, 7.8.X, Siebel Fins, Siebel eConsumersector, Siebel eChannelcg, Siebel Call Center, Siebel Marketing, Oracle OBIEE 10.1.3.4.1 , BI Publisher, Siebel Analytics, Siebel Sales

APPLICATION SOFTWARE: EIM, EAI, Workflow Manger, Assignment Manager, Business Services, Siebel e-Script, Application Deployment Manager (ADM), Web-services and Remote Administration, LDAP/ ADSI.

JAVA ENVIRONMENT: J2EE, Swing, JNI

WEB SERVERS: IIS, Apache, IBM IHS, WebLogic, SunOne Webserver

RDBMS: Oracle 10.x/9.x ,Teradata,IBM DB2

VERSION CONTROL TOOLS: Visual Source Safe, Mercury Test Director, HP service center

TOOLS: Siebel Tools ,Resonate ,Trillium, Foglight ,Site Scope, OBIEE tools, Informatica Powermart, DAC, ITIL process, Six sigma

ENVIRONMENTS: AIX, Sun Solaris, Linux ,Windows (2008 / 2003 / XP / NT 4.0)

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Siebel Systems Administrator 

Responsibilities:

• Installation, configuration and production infrastructure support of Siebel CRM Enterprise Applications with Siebel 8.1.1.10 and Innovation Pack IP 2016.
• Applications which includes Siebel Gateway server and Siebel Application Servers on AIX, Webservers on Windows and Database on Oracle for Production and non-Production Environments inside the Firewalled Secured Application Tier. Webserver Load-balance using F5.
• Involved in supporting of 12 Non-Production Environments and 2 development paths for various project releases.
• Supporting siebel upgrade efforts from 8.1.1.4 version to 8.1.1.10 OpenUI version.
• Working on IP2016 upgrade project.
• Worked on siteminder SSO setup.
• Installation, configuration and supporting of Siebel 8.1.1.10 OpenUI webclient and Siebel Siebel 8.1.1.10 Tools in Siebel Environments.
• Highly involved in migrations of Siebel SRF, Siebel Repository, SIF export/import, and other repository related data between the Environments.
• Siebel Migration following SDLC life cycle includes moving the SRF, Siebel Repository, generating browser scripts, and utilities like ddlsync, dbcheck.
• Motivating team to improve productivity by utilizing various approaches.
• Application Administration includes set-up of User, views/responsibilities, Positions, Groups, System Preferences, Pre-defined queries, List of Values and various admin data set-up.
• Utilized Application Deployment Administration (ADM) for migration of repository related data like LOV, views, Responsibilities, Business services and run time events .
• Weekly on-call support in resolving issues for Production and multiple Non-Production environments for Enterprise Siebel CRM with-in SLAs.
• Creation, setting up and administering of Siebel remote users. Tasks include GenNewDb, Dbextract and end user support activities.
• Worked on Workflow Groups, Work Policies, Workflow Process and Business Services. Implemented various business processes using Siebel Workflow Manager.
• Set-up of new configuration and co-ordinate issues with other teams such as Networking, DBAs, Unix Admin , storage and other interface application support teams

Environment: Siebel Fins 8.1.1.10 , IP2016, Siebel Callcenter 8.1.1.10, Siebel Marketing ,Siebel OpenUI , Siebel IP2016 ,Siebel 8.1.1.10 Tools, Oracle 11g, AIX 7.1, Windows 2008, Siebel 8.1.1.10 webclient, Siebel CRM , F5 loadbalance.

Confidential

Sr. Siebel Systems Administrator

Responsibilities:

• Installation, setup, maintain and patch upgrade of Siebel 8.1.X Applications and Genesys CTI call center in various Siebel Environments.
• Participate in and/or lead infrastructure build activities as appropriate.
• Configure and Manage server components which includes configuring application components, parameters, and configuration files.
• Support for User Administration, Application Administration and Server Administration.
• Co-Ordination with Network/Computer Management/Database Administration/Unix teams for Connectivity, Patch Update, Upgrade and Data-backup activities
• Siebel Systems and Application Performance Tuning and Monitoring
• Provide 2nd and 3rd level support for multiple Siebel CRM environments.
• Maintain the current response and availability service levels with different business units.
• Work with the team in resolving production issues and co-ordinate support activities with other technology partners like Oracle, IBM etc.
• Interact with the onshore and offshore teams as required, for issue resolution, status updates, product metrics, etc.
• Migration and Deployment of Siebel Objects from One environment to another
• Participate in Siebel On-call rotation and after hours support. Also as necessary, support weekend change windows.
• Job Administration (running Jobs for EIM, EAI, Workflow Process Batch Manager, Batch Assignment, etc)
• Ensure all activities adhere to best practices.

Environment: Siebel 8.1.x Fins, DB2 9.7, Siebel CTI , Genesys 7.5 , AIX 6.1 , IBM MQ , Mainframe, IBM IHS 7.0, ADSI.

Confidential, St.louis, MO

Siebel and OBIEE Administrator

Responsibilities:

• Installation, configuration and maintenance of Siebel CRM Enterprise Applications which includes Siebel Webserver, Gateway server and Siebel Servers on Sun Solaris 10 for Production and non-Production Environments inside the Firewalled Secured Application Tier. Webserver Load-balance using Cisco 11k.
• Installation, configuration and supporting of Siebel 7.8.2.14 webclient and Siebel 7.8.2.14 Tools in Siebel Environments.
• Installation, configuration and maintenance of the Oracle Business intelligence (OBIEE) Server, OBIEE Presentation server, BI Publisher, Scheduler on Sun Solaris 10 and Teradata 12 database.
• Installation and configuration of OBIEE client tools for developers which includes admin client, catalog manager.
• Highly involved in migrations of Siebel SRF, Siebel Repository, SIF export/import, and other repository related data between the Environments.
• Siebel Migration following SDLC life cycle includes moving the SRF, Siebel Repository, generating browser scripts, and utilities like ddlsync, dbcheck.
• Successfyully lead team of 3 members for 2 years.
• Motivated team to improve productivity by utilizing different approaches.
• Used project management tools like clarity to manage project.
• Application Administration includes set-up of User, views/responsibilities, Positions, Groups, System Preferences, Pre-defined queries, List of Values and various admin data set-up.
• Utilized Application Deployment Administration (ADM) for migration of repository related data like LOV, views, Responsibilities, Business services and run time events .
• Weekly on-call support in resolving issues for Production and multiple Non-Production environments for Enterprise Siebel CRM and OBIEE environments with-in SLAs for internal employees and external Wholesaler user community.
• Work on performance tuning of applications for RDBMS, Siebel server sizing, load-distribution and Infrastructure capacity planning.
• Creation, setting up and administering of 220 Siebel remote users. Tasks include GenNewDb, Dbextract and end user support activities.
• Worked on Workflow Groups, Work Policies, Workflow Process and Business Services. Implemented various business processes using Siebel Workflow Manager.
• Provided support for Siebel Environment issues through HP Service Center and Rational service center RFW.
• Set-up ADSI/LDAP authentication, ENA 3.2 and security Administration of Siebel application for SSO with external internet site (ab-sales.com).
• Set-up EAI interfaces for integrating with external applications such as BudNET for external wholesaler user creation and SAP interface for Accounts real-time data loads.
• Data loads using Siebel EIM, Workflows on a weekly basis for New product authorization reports, monthly WBR reports and yearly SSM reports.
• OBIEE Administration includes integrated Single-Sign-On (SSO) as well as standalone analytics for both PRM and CRM application. This includes Migrations of Analytics PRM and CRM RPD web catalog and BIP reports following SDLC life cycle.
• Set-up of new configuration and co-ordinate issues with other teams such as Networking, DBAs, Unix Admin and other interface application support teams
• Involved in creating ITRM packages for deployment to remote users for new software upgrades and codes for every release.
• Informatica and DAC Administration includes: installation, configuration, repository backups, migrations and maintenance of Informatica servers in Prod and multiple non-Production environments.
• Configure in-house Big Brother alert system and develop custom monitoring scripts for active monitoring of Siebel and OBIEE server/components in all Siebel Environments.

Environment: Siebel eConsumersector Applications 7.8.2.14, Siebel eChannelcg 7.8.2.14 , Siebel 7.8.2.14 Tools, OBIEE 10.1.3.4.1 , DAC, Enterprise Integration Manager (EIM),Oracle 10g, Sun Solaris 10, Teradata 12, Windows 2003, Informatica power center 8.1.1 , ADSI, ENA 3.2, Cisco 11k Load balancing and Big Brother Alerts system.

Confidential, Indianapolis, IN

Siebel Administrator 

Responsibilities:

• Installed, configured and maintained the Siebel Server, Gateway server, Analytics Server, and Siebel web server on Win2003 for DEVELOPMENT, QC, TRAINING and PRODUCTION Environments.
• Installed and configured Siebel 7.7 Client and Siebel 7.7 Tools as well as Siebel Gateway clustered server in Siebel Environments.
• Worked on Integrated Siebel Analytics Administration. This includes Migrations of Analytics RPD following SDLC life cycle. Administered user groups and Siebel Webcat.
• Administered Siebel Marketing Application. This includes working on campaigns and campaign related issues, Marketing Analytics, Siebel Answers and Dashboards.
• Administered Siebel Sales application for SFA project. Managed remote clients throughout North America.
• Administered and configured Data warehouse Application Console (DAC). Worked on daily loads and initial data loads from OLTP to OLAP.
• Highly Involved in Informatica Power Center Administration. It includes installing configuring and maintaining Informatica server setup and repositories in all the Siebel Environments.
• Also performed Migration of Informatica Sessions, Mappings and Workflows from dev to QC to Train to Prod. Managed workflow manager, repository manager, designer and workflow Monitor.
• Worked on Application Administration screen to administer views and responsibilities of the users. Worked on Server Administration for actively monitoring servers, sessions, logs, jobs as well as other server components.
• Provided support for Development/QC/Training/Production Environment support through Magic tickets and also 24X7 Production on-call support.
• Worked with ADSI authentication and security Administration for Siebel Enterprise application as well as Siebel analytics application.
• Supported Oracle Database Administration Activities in helping to resolve data related issues in all the Siebel Environments.
• Involved in creating bitmap and b-tree indexes in Siebel OLAP. Analyzing SQL and Running Explain plans for the analytics queries to find the bottlenecks. Running stats on both tables as well as indexes whenever the situation demands.
• Creating and maintaining Development and other system users in OLTP and OLAP. Monitoring sessions from Enterprise admin console.
• Worked on Trouble Shooting End-User and Development team’s problem tickets.
• Utilized Siebel Sitemap screens to administer Users, Positions, groups , Preferences and Pre-defined queries and List of Values
• Working on Siebel EIM to import the daily customer transactional and billing data into Siebel system from Mainframe (EVS1) system.
• Configure and troubleshoot the IFB files for controlling and optimizing the EIM batch processing and performance. Used Siebel EIM to do initial load of customers, Historical order and Product Load into the Siebel Call center application.
• Implemented WebMethods integration with Siebel regarding web activity and search data.
• Worked on Workflow Groups, Work Policies, Workflow Process and Business Services. Implemented various business processes using Siebel Workflow Manager.
• Also worked on Virtual server installations and configurations to test various configurations.
• Worked on Site scope monitoring implementation for all Siebel Environments.
• Created Outgoing and incoming workflows for EAI data synchronization
• Worked on Disaster Recovery procedures and policies for Siebel Production Environment.

Environment: Siebel E-Business Applications 7.7, Siebel 7.7 Call center , Siebel 7.7 Marketing, Siebel 7.7 Sales, Siebel 7.7 Tools, Siebel 7.7 Analytics , DAC, Enterprise Integration Manager (EIM),Oracle 9i, Sun Solaris, Windows 2003, Informatica power center 6.2.1, ADSI, UAT ,EVS1, SQL Data mart , F5 load balancing and Site scope .

Confidential, Lubbock, TX

Graduate Research Assistant

Responsibilities:

• Responsible for performing Computer Aided Analysis, Design, Development, and Coding of Advanced Vehicle Systems.
• Worked with Softwares such as FORTRAN, C and Matlab for Programming, Simulation and Technical Computing.
• Worked with Finite Element Analysis softwares such as Algor and also 3-D Computer Aided Design softwares such as Inventor and Pro-Engineer.
• Led a team of 6 ME students for 2002 and 2003 Future Truck competitions.
• Created new designs for the most critical parts of the Ford Explorer such as Battery Pack mountings IC engine mountings, front and rear motor mountings.
• Performed and Analyzed Finite Element Analysis reports of the Designed components.
• Vehicle Crushing Test simulations has been done by applying G-forces.
• Supervising students during fixing vehicle components such as H2 tanks, Battery packs in the vehicle which requires using welding, grinding and cutting machines.