SUMMARY:

• Experience operating and maintaining VOIP systems
• Experience operating and maintaining Cisco Call Manager
• Experience operating and maintaining Cisco Unified Operations Manager
• Experience operating and maintaining Cisco Unified Presence (CUP) Solution.
• Ensure interconnectivity and interoperability of VOIP system
• Experience performing extensive root - cause analysis, problem determination and support of technical issues related to upgrade and related technologies.
• Good skill in installation, configuration of IP Phones, Cisco Unity connection and support for UC environments
• Good understanding of Virtual environment with VMware
• Server builds operating system and software installation and configuration.
• Network/ Wireless and integration and Support
• Solid track record in network design, deployment and support for LAN and WAN technologies
• Support initiatives in large and multi-platform environments.
• Solid background in Network Security design, deployment and support
• Good understanding of Wifi/WLAN technologies and support
• Good team player and can carry out critical operations with minimum supervision.

TECHNICAL SKILLS:

• Firewalls
• VPN (site to site and remote access)
• 802.1Q
• MS Exchange Server
• BGP
• SIP
• H323
• MGCP
• ISDN
• PRI
• GBLP
• HSRP
• DNS
• DHCP
• LAN/WAN
• Frame-Relay
• TCP/IP
• OSPF
• BGP
• SRST
• SNMP
• Cisco 3600
• 7500 and 7200 series Router
• Cisco 1600 Router
• Cisco 1750 Router
• Cisco 2950
• 3500
• 3650
• 4000
• 4500
• 6500 series CatOS and IOS Catalyst POE Switches

PROFESSIONAL EXPERIENCE:

Confidential, Philadelphia, PA

Network Voice Engineer

• Managing CUCM routing, call control, and media resources
• Configure and troubleshoot line/device Class of Service using partitions and calling search spaces and translation patterns
• Configure and troubleshoot Voice gateways and Voice Protocols: H323, MGCP, SIP
• ISDN PRI T1/E1 circuit provisioning and working with the Telco to resolve issues on circuits
• Configuration and remote support for installation of Cisco routers including cisco 2800 series, 3800 series and 2900/3900 series and switches including 2960, 3550POE and 4500 Series Switches.
• Upgrading Cisco Call Managers Clusters in the North America and South America
• Deployment and administration of Cisco unified Collaboration endpoints
• Troubleshoot connectivity, quality of service, break/fix, voice quality, and configuration (feature, services and network) issues within the Cisco Unified Communication Manager Environment.
• Voice device upgrades to include iOS image upgrades, and configuration changes in Europe and Africa sites.
• Cisco best practice implementation of VMware ESXi 4.0, 5.0 and 5.5
• Telepresence experience (hands-on)
• Building and Recovery of Cisco Call manager, Cisco Unity Connection, and IM and Presence Servers: CIMC and IMM
• Implementing User Voicemail Box and CUC routing
• Working with the Network team to provision Voice VLAN and troubleshooting
• Creation of TAC Case with Cisco to resolve all Voice cases in the North and South Americas.

Confidential

Wireless Engineer/ NOC Support Team Lead

Responsibilities:

• NOC Monitoring, documenting and escalation of unresolved network issues
• Configuration, troubleshooting and support for LAN and WAN networks
• Installing and Configuring Wireless Outdoor bridges/routers as point-to-point mode & point- to-multi-point modes.
• Installing and configuring wireless outdoor access points/hotspots.
• Deep knowledge of security architecture methodologies, Industry best practices and generally accepted information, highly skilled in Vulnerability assessment
• Advanced knowledge of HTTP(S), network protocols such as IP, TCP, UDP, DNS along with packet analysis
• Installing and configuring Wireless APs and site survey with Airmagnet device
• Establishing, configuring, troubleshooting the WLAN connectivity between various Links
• RF Site Survey
• Carry out software (patch) upgrade on RNC/BSC and monitoring the resulting KPI.
• Maintaining multi-site network operations and software applications, operating systems and regular maintenance with both private and public facilities
• Design, deplore and support WLAN technologies: 802.11a/b/g/ac
• Carry out Site survey for various WLAN designs and generate report for design consideration
• Troubleshooting malfunctions of network hardware and software applications, telephones and security systems to resolve operational issues and restore services.
• Monitored and analyzed statistical and drive test data to improve system performance indicators such as dropped calls, blocked calls, orientation failures and hand-off features.

Confidential, Lagos

Network Support/ NOC Engineer

Responsibilities:

• Detailed knowledge and direct extensive experience with TCP/IP
• Extensive experience with Layer 2 and 3 network technologies
• Extensive hands-on experience in configuring PBX, Routers and Switches:
• Installation, Configuration and Troubleshooting of Access Point Routers.
• Server builds and RAID 1 configurations.
• Setup and configured Catalyst 1900, 2820 and 2950 Cisco switches.
• Setup and configured: 1841, 2911 and 3661 Cisco routers.
• Supported VPN and remote ISP user accounts.
• Setup and supported wireless and network connectivity.
• Setup and supported printer network connectivity
• Skilled in configuring Cisco routers, switches and wireless equipment
• Proficient in - IP, Ethernet, PC, switching, routing and cabling
• Sound knowledge of maintenance of Network hardware and software
• Excellent network diagnosing and problem solving skills
• Installing and Configuring wireless outdoor bridges/routers as point-to-point mode & point- to-multi-point modes.
• Installing and configuring wireless outdoor access points/hotspots.
• Installing and configuring wireless indoor access points
• Sound skills and knowledge in network design and security
• Proven problem identification, analysis, and solution skills