SUMMARY:

• 12 years of experience in WAN Network Support, Design and Provisioning.
• 5 years of experience in VOIP Network Support, Design and Provisioning.
• Cisco certified. ( CCNA )

TECHNICAL SKILLS:

Hardware:

Routers: Cisco 2800, 2900, 3700, 4500, 6500, CRS - 3, Nortel- ASN, BCN, ASR 1000 series WAN/MAN Platform  Adtran DSU/CSU, Nortel passport 6400 & 1500, Nortel SONET

Network Platform: Spectrum, SolarWinds, Ehealth, ArcSight, Remedy, SecureCRT, HPNA

Security Platform: Cisco PIX Firewall, Checkpoint Firewall, Juniper SSG 140, SSG420, CSPM, Cylink Data Encryptions, MacAfee

Software: UNIX, Windows NT, Windows 2000, XP,7, Microsoft Office Suite, Lotus Notes, Microsoft Outlook

Technology and Facilities: MPLS, VRRP, VOIP, TCP/IP, ATM, SONET, (T1/T3), FDDI, NAS, IDNX, ISDN, LOAD BALANCER, F5, A10 Networks, Brocade, CSS11500, ACE

Protocols:  QOS,SIP, H.323, MGCP, DOCSIS, ENUM, NAPTER, DNS, QSIP, HSRP, RIP2, EIGRP, Frame/Relay, BGP, MPBGP, LDP, ATM and OSPF

Call Managers:  Cisco Unified Call Manager 5.0, 6.0, 7.0 & 8.0 AVAYA PBX, Nortel BCM 50, IPCC, Cisco Unity Express

IP Phone and Modem: Cisco 7905G and 7960G, Poly com 601, Nortel 1110, eMTA, eDVA

Switches: Cisco Catalyst 2960, 3850, 4507, 6800, Nexus 5000, 7000 series

Soft Switches: Cisco BTS 10200, Cedar Point- SAFARI C3, Huawei - SoftX3000 and SE2300

PROFESSIONAL EXPERIENCE:

Confidential

Network Analyst, Philadelphia, PA

Responsibilities:

• Manage and support WAN Edge routers and circuits for different Business units in Confidential
• Actively monitor network outages and related problems using Spectrum and Solarwinds
• Acknowledge alarms and work to resolve the issues on a timely manner to meet the SLA
• Respond to network issues via the phone and email and join alarm point conference bridge
• Assist in various network projects like verifying and completing SIMBBA NOC function for Planning
• Provide WAN in-depth troubleshooting during DR test and Emergency CRQ
• Reconfigure customer’s edge router for duplex mismatch, switch port configuration
• Involve in testing and troubleshooting WAN failover tests and DR tests
• Troubleshoot issues on Nexus 7000 switches at our Data center
• Troubleshoot customers VPN connections and token issues
• Setup Sniffer spans to investigate network related issues like latency and FTP slowness
• Resolve DNS issues, circuit problems, DDos attack, Server connectivity issues
• Open Cisco TAC cases for routers and switches replacement for various customers
• Available for different shifts both weekdays and weekends

Confidential

Network Engineer at Sungard, Philadelphia, PA

• Create new network design documentations and router configurations for migrating existing 600 + Sungard customers from Sungard MPLS (VNET) to Verizon MPLS (PIP).
• Install and configure load balancer for Sungard Financial business customers.
• Implement, troubleshoot NAT solutions (MPLS VRF) for migrating Sungard Financial business customers to Verizon MPLS (PIP).
• Implement and deploy QOS for data and voice traffic.
• Configure and deploy Nexus 7000 Switches for Sungard Business Offices and customers.
• Provide WAN/LAN in-depth troubleshooting during migration cut over.
• Configure IPSec GRE tunnels for the new migrating Sungard Financial business customers to be able to access on line trading applications like E-trade.
• Configure MPLS VRF - LITE and MP-BGP for MPLS VPN for Sungard Business Offices and customers.
• Assist in the configuration, troubleshooting, design and migration process of replacing Sungard existing IP Backbone (VNET) to a telecom carrier’s network- IP Optical backbone (Verizon MPLS PIP).
• Configure and deploy Cyclades terminal server for management and configuration of the CE routers at various Sungard Offices and customers.
• Involve in testing and troubleshooting WAN Encryptions and various failover scenarios.
• Assist Firewall team to set up rules and access controls in Checkpoint firewall for Sungard customer’s network
• Configure Sungard CE routers to replace ISDN backup with IPSec backup.

Confidential

VOIP/SIP Engineer, Philadelphia, PA

• Assist with the validation of proof-of-concept designs and initial software releases from vendors as part of lab testing efforts.
• Identify issues with the vendor solutions, and assist with raising them to the vendors through the appropriate Comcast processes.
• Report on issues and progress of validation.
• Work with the vendors and other PE staff to determine solutions for the issues.
• Assist with the creation of Comcast solution design documentation, including Technical Requirements Documents (TRD) and Detailed Design Documents (DDD), as directed by the Voice PE staff and based on the Comcast-provided written business requirements. 
• Work with other Comcast teams such as Operations and product Development to Review TRD and DDD documents to gain alignment on design.
• Identify, review, and document new architecture designs and solutions that fit into the Comcast CDV architecture and environment.
• Support Comcast Quality Assurance testing and certification efforts.
• Support pre-production and production deployments and trials.
• Report to a Principal Technical Engineer and support the Voice Product Engineering team with projects necessary for the deployment and launch of Voice Wholesale service.

Confidential, FRAZER, PA

Senior Voice and Data Network Engineer

• Designed and configured networks for various Business customers using protocols like EIGRP, OSPF and BGP.
• Install and troublshoot load balancers for major Fortune 500 customers.
• Troubleshoot and provide Tier 2 Network Operations 24 x 7 supports for the majority of LAN/WAN Voice and Data Network for Business customers...
• Installed and configured CISCO CALL MANAGER . Registered stations, gateways, gatekeepers, and media resources.
• Designed and Configured VOIP service utilizing Cisco 2811 and 3845 gateway Routers for unified communications solutions for various companies.
• Assisted customers in cut over from old legacy PSTN Networks to BVOIP Network (Business Voice over IP).
• Resolve trouble tickets daily while ensuring integrity and providing superior customer service and experience. (SLA)
• ( SME ), Subject Matter Expert in troubleshooting MPLS, EIGRP, OSPF, BGP routing for high profile customers like Sunoco Corporation, City of Philadelphia, Bank of New York and Delmonte Corporation.
• Upgrade and make configuration changes in Cisco routers, Switches and ASE CSU for Voice and Data Networks for Fortune 500 customers.
• Monitor and troubleshoot customers Cisco Unified Mangers 4.x using Remote desktop access, logs into CCM and Unity and troubleshoot and resolve Voice and messaging related issues.
• Review cases and tickets opened by Tier 1 NOC engineers and work with customers, LEC and Network Partners to resolve problems within a reasonable amount of time. Open Cisco TAC cases with Cisco Level 2 Network engineers and cooperatively work with them to resolve the problem.
• Utilizing Verizon proprietary Remote software testing software, ITS. Performs manual circuit tests with Verizon ITS software. Run loop tests to the nearest DACS on different test patterns, QRSS, ALL 1s, and ALL 0s, to isolate degraded and down Voice and Data circuits.
• Work late shifts and weekend shifts and routinely cover for other engineers on short notice.
• Interface with partners and internal developers to debug and test new Voice Telephony systems for new customers.

Confidential, Piscataway, New Jersey

Telecommunication Network Engineer

• Perform Test plans, procedures and reports for AT&T VOIP Telecommunication services. ( IP CENTREX, IP FLEXIBLE REACH AND IP PBX )
• Set up customers 6509 Remote Access Platform for Cisco VPN LAN to LAN Voice and data traffic.
• Set up LAN access, firewall policies for IP Phones.
• Lead Engineer in a technical team that designed and provisioned VOIP PBX architecture services for a lot of fortune 500 Corporations. Rolled out VOIP service for a customer that has over 290 sites.
• Install and configure CISCO CALL MANAGER and AVAYA CALL MANAGER. Register stations, gateways, gatekeepers, and media resources for VOIP service. (MOH, CFB)
• Set up partitions, class of services (COS), CSS on CISCO Call Manager Clusters.
• Design and Configure VOIP service utilizing Cisco 2811 and 3845 gateway Routers for Unified Communications solutions for various companies.
• Conduct Technical Interview with customers to roll out VOIP service. Identify new voice technology to improve effectiveness and cost savings for the customers.
• Assist in designing Business Voice over IP Network, IP Centrex (VDNA), IP TOLL FREE and AVOICS (AT&T Wholesale Voice Outbound IP Connect Service).
• Assist customers in ‘cut over’ from old legacy PSTN Networks to BVOIP Network (Business Voice Over IP Network). Provision new TN- telephone numbers (DIDs), VTNS- virtual telephone numbers and submit local service request (LSR) to the LEC to port over telephones (TN) to BVOIP Network.
• Train new technical staff on IP CENTREX SERVICE (AT&T Network based IP PBX), AUTO ATTENDANT, IP TOLL FREE, TDM (CAS & PRI) and IP REMOTE WORKER SERVICE solution.
• Design and troubleshoot AT&T Managed Internet Service and MPLS Private Network Service for customer’s data and Voice Network.
• Design and Implement MPLS Network architecture for data and voice service.

Confidential, Piscataway, New Jersey

Level 2 Network Technical Support Engineer

• Support and maintain networks for Fortune 500 Business customers.
• Monitor customer’s network with HP Open View Software.
• Troubleshoot circuits that are down or degraded. Perform loop tests with the Local Exchange Carriers (LEC) to isolate and restore circuits.
• Perform and review trace routes on customer’s circuits for errors, latency, high bandwidth utilizations or routing anomalies.
• Modify and reconfigure customer’s routers due to upgrade or change.
• Perform on call Duty Manager after hour’s technical support for Managed Internet Service.
• Train and mentor junior members of the Network technical staff.
• Review and document reports and provide the reason for outage after circuits have been repaired or restored.
• Troubleshoot customer’s network and Circuits with the Local Exchange Companies (LEC), Cisco Engineers and other partners.

Confidential

Network Provisioning Technical Engineer, King of Prussia, PA

• Design and implement networks for various Business customers.
• Conduct technical interview with customers, sales and outside vendors to gather technical information in designing customer’s networks.
• Provision and design T1, T3 and OC3 circuits for various customers. Interact with the Local Exchange Companies (LEC) to install and test circuits.
• Provision (DNS) Domain Name Resolution and Reverse delegation for customers. Assign registered public IP Addresses for customers Network.
• Configure Cisco Routers 2811, 2621, 2821, and 3500 series.
• Implement different protocols, EIGRP, Frame/Relay, BGP, and OSPF for customers network
• Design and implement MARO (managed access and redundant offer) circuits for customers using HSRP protocol.