SUMMARY:

• Worked in  IT in various forms over  20 - year career, working for a small manufacturing company, a very large global manufacturing company, a bank, a healthcare provider, and 2 IT solution providers. After all of those experiences, fit into just about any organization.
• Understand how to work as one part of an overall large company IT team, but at the same time, can operate independently if needed.
• Areas of strength are around doing a little bit of everything in IT Support, focused on end-user computing.

TECHNICAL SKILLS:

• New Technology Deployment and Management with AirWatch and Meraki MDM Smartphones and Tablets running iOS, Android, and Windows 10.
• Cellular account management of corporate - liable mobile devices.
• Enterprise text messaging. Remote Connectivity and Remote Desktop.
• All versions of Windows since the mid-1990s.
• Thin clients/Wyse with Citrix in a manufacturing environment.
• vmWare workstation.
• Ghost/Imaging.
• Systems Administration & Troubleshooting.
• End User Support applications and hardware; PCs, printers and peripherals.

PROFESSIONAL EXPERIENCE:

Confidential, Pittsburgh, PA

INDEPENDENT IT CONSULTANT

Responsibilities:

• Managed the iPhones with Jamf and Airwatch MDM software
• Used Apple DEP and Apple Configurator to provide the needed customization profiles and device supervision 

Confidential, Cranberry Twp, PA

SYSTEMS ENGINEER

• Worked with a large healthcare organization to migrate 1,000 users from their on premise systems to a hosted cloud (desktop, email, apps) service
• Migrated 3 customers from their old email provider to Microsoft Office 365
• Provided end-to-end IT Support for a document company in Pittsburgh

Confidential

Charlotte, NC

CONTRACT POSITION - BUSINESS SYSTEMS CONSULTANT

• Enterprise text messaging with Hearsay and MobileGuard
• Enterprise Mobility Asset Patching - web system to track mobile phone status 

Confidential, OH

SITE IT SUPPORT MANAGER

• Managed daily IT operations at the facilities including - 24 Cisco network switches, 5 Windows 2008R2 servers, hundreds of PCs/thin clients/monitors, desk phones, intrinsically safe bar code scanners, Grainger vending machines, time clocks, and printers for office use and printers for product labeling, and end user support
• Managed users, groups, and computer accounts in Active Directory and Microsoft Exchange
• Managed larger-scale IT business projects around server migrations, LAN infrastructure improvements, telecommunications, process control support, software upgrades, data center moves, and conference room remodeling
• Converted many ‘shadow IT’ physical servers to corporate-supported virtual servers
• Managed and installed plant inventory of AutoCAD software
• Installed 15 WYSE terminal thin clients in place of old PCs to save cost, and promoted the use of Citrix throughout the site
• Deployed intrinsically-safe telephones and cellular phones
• Evaluated and changed plant VLANs to isolate process control network traffic
• Deployed MediaStar by CableTime multimedia system to enhance communications

Confidential, Cincinnati, OH

SITE IT SUPPORT MANAGER 

• Managed daily IT operations at the facility including - computer rooms, UPS, network switches and routers, Windows servers, Dell PC workstations, thin clients, cellular, PBX/VMX and phones, scanners, ID badge system, mobile devices, WiFi, and copiers/printers
• Implemented a managed print program, for a yearly savings of 40% on printing costs - Standardized site printers to be only network-attached multi-function devices
• Created 3 conference rooms with multimedia capability
• Implemented one of the first Cisco WiFi networks to be put in place at a PPG remote office
• Rolled out BlackBerry devices to the entire site - the first PPG site to do so
• Ensured that all IT systems were available and secure at all times
• Worked closely with corporate IT and Security functions to resolve problems and implement new solutions or processes
• Managed employee and computer accounts in Active Directory
• Managed larger-scale IT business projects around server migrations, LAN infrastructure improvements, telecommunications, and software upgrades
• Set and managed yearly IT budgets
• Successfully passed all IT audits
• Led business process improvement and 5S projects on computer room cleanup and consolidation

Confidential, Pittsburgh, PA 

END USER SUPPORT ANALYST

• Supported 150 remote sales users and 50 local management users
• Imaged, migrated, and deployed 200 Dell Latitude laptops from Windows 95 to Windows 2000
• Installed new remote access software from WorldCom
• Rolled out and supported Saleslogix CRM application globally
• Connected 50 remote salespeople to Citrix Remote Desktops for use from home computers with broadband connections
• Managed employee and computer accounts in Active Directory
• Supported end user usage of SharePoint
• Created and maintained Business Unit Intranet site
• Led PPG’s Wireless Commodity Team for Industrial Coatings business unit to generate 25% cost reductions on cellular charges
• Served as business unit contact for procurement and support of all company owned cell phones
• Converted many end users from dialup to their first VPN experience on newly available broadband or cellular connections
• Identified need, tested, and rolled out 50 Verizon Wireless aircards to heavy travelers

Confidential, Grove City, PA

SYSTEMS ADMINISTRATOR/PC SPECIALIST

• Did all hardware and software installation and configuration, backups, and general PC maintenance
• Converted entire PC network from token ring to Ethernet with TCP/IP
• Supported point of sale system and ICVerify credit card processing system in stores
• Taught training classes on Microsoft software products
• Maintained user accounts in Netware 4.11 and Unix
• Set up and administered company Internet connection
• Performed custom report generations from ERP system
• Designed company web site at 
• Supported Goldmine CRM software
• Created many custom Microsoft Access databases to serve various needs for business users to analyze or capture data