SUMMARY:

• Over 18 years of extensive experience in the IT industry including consulting, messaging administration, network design, project management, hardware/software integration, training and high level troubleshooting.
• Extensive knowledge and experience working within large enterprise messaging environments with over 20 locations and 40000 users.
• Proven project management skills. Successfully completed multiple mission critical IT projects exceeding all necessary performance, time, and financial requirements.
• Excellent analytical skills. Able to absorb large volumes of technical data and develop concise solutions. Excellent written and verbal communication skills. Able to effectively communicate to users, technicians and senior personnel. Able to effectively communicate and work with senior management, line managers, engineers, administrators, help desk and outside consultants.

TECHNICAL SKILLS:

Operating Systems: Microsoft Server 2012, 2008, 2003, 2000, NT 4.0/3.51 Linux (RedHat, SUSE etc.), FreeBSD, Novell 3.x, 4.x, 5.x, 6.x, Cisco IOS, Mac OS

Groupware/Messaging: Microsoft Exchange 2013, 2010, 2007, 2003, 2000, 5.5 c.c. Mail,, GroupWise 5.x, 6.xProtocols: TCP/IP, NetBeui, IPX, PPP, PPTP, LDAP RIP v1, RIP v2, BGP, EBGP, ISIS, OSPF, IGP, IGRP, EIGRP

Connectivity: Ethernet, Fast Ethernet, Gigabit Copper/Optic Fiber, DSL, Point To Point, ISDN, Frame Relay, T1 - OC3, Multi-Site VPN, RAS

Hardware/Media: Compaq/HP, Dell, Cisco 1750, 2500, 2600, Routers, 1900, 2900, 3500 Switches, Twisted Pair, Coax, Serial, Hubs, Printers/Print servers, RAID

Firewalls: Microsoft ISA Server, Cisco PIX, Barracuda SMTP Relay / Spam Firewall

Desktop: Windows 3.x, 9x, NT, 2000, XP, Vista, 7, 8 10, Linux (RedHat, Ubuntu, SUSE), Laptops, PDA s, Scanners, Printers, USB, Firewire, Multiple Monitor, Dell, Compaq, HP, MS Office 97/2K/XP/2K3/2007, McAfee/Norton Corporate Anti Virus, Ghost

PROFESSIONAL EXPERIENCE:

Confidential, Kansas City, MO

Messaging Engineer

• Exchange 2007/2013 to O365 - Migration of ~12000 Mailboxes ot O365 (CMH)
• Windows Server 2008/2012 R2, Active Directory Support and utilization of PowerShell for large batch jobs and permissions allocation to users/mailboxes
• O365 Support for Exchange, SharePoint, Skype for Business, and Intune
• Daily admin responsibilities include mailboxes, public folders, distribution groups and the monitoring of mail ques. (CMH)
• Daily Support for ProofPoint Mail Relay and troubleshooting of quarantined emails (CMH)
• Acceptance and resolution daily of customer issues via LANDesk Ticketing system
• Windows Server 2008/2012R2 - Exchange 2013, 2 Instances 3500 Mailboxes (KCS)
• Multi Forest into Single Forest Reduction
• Assisted in standing up 4 new Exchange 2013 Multi Dag servers, migration of 3000+ user accounts from legacy domains to new domain
• Supported Symantec Cloud Mail Relay Service
• Active Directory and Exchange Administration via PowerShell commands and scripting v5, v4, v3
• Assisted with migration of SourceOne Email Archiving application
• Primary engineer responsible for migration of RightFax 10.6 environment from legacy to new environment.
• Participated in MDM testing, pilot, deployment, training and admin of Intune for BYOD
• Lync 2013/Skype for Business server administration and system access for user accounts
• Processed end user and system generated tickets via ServiceNow daily supporting the active directory and messaging environments
• Monitored and responded to system alerts regarding mail flow at all levels of the legacy Exchange system

Site Lead / System Engineer

• Multiple (3+) Exchange/AD Refresh Projects utilizing Hybrid environment migration strategy
• Windows Server 2003/2008 - Windows 2012 and Exchange 2007/2010 - 2013
• Installed, Configured and Admin for Multi CAS / Multi Mailbox Role environments
• Utilized WNLB and multiple DAGs for Max Email availability
• Installed and configured Barracuda 300/400 Email Security-Relay Appliances
• Local Site Lead and Team Leader of 10-member team in AD Migration and desktop application rollouts
• Interfaced with C-Level representatives from Healthcare group, delivered migration strategy and schedules
• Utilized Native Microsoft Active (ADMT) directory tools as well as Quest Migration Manager to migrate user accounts, profiles, printers and computer accounts from previous AD domains to new AD domains
• Worked closely with Solutions Architect to ensure domain trusts and parallel data networks supported the transition of AD Objects and backward compatible Apps still needing access to legacy environment.

Management, Manufacturing and Sales

• Managed small numbers of employees seasonally to increase production levels
• Designed, Marketed and Sold a unique Product in the industry
• Marketed and Sold Product via Internet, B2B (wholesale) and Tradeshows
• Continued development of Sales Communication and Management Skills

System Engineer/Network Security Analyst

• Monitored customer inbound/outbound Exchange Server 2010 mail ques for mail flow, exchange services for end user email accessibility for over 2000 mailboxes
• Managed SMTP Relay Barracuda device, blacklists, spam filtering, domain mx record updates
• Provisioned mailboxes, public folders, DLs, and updated regional group based OABs as requested
• Utilized Proprietary Capgemini Ticketing/Monitoring System to process requests and alerts for end users and server/mail systems (Windows Server 2008 / Exchange Server 2010)
• Monitored/pushed AD Updates for domain controllers via Sites and Services
• Worked closely with Client to provide network access and security for sensitive data
• Managed boundary email devices to reduce malicious and spam inbound messages
• Created access to Active Directory, Exchange Messaging Platform and Citrix based applications

Systems Engineer

• Provided 3rd Level Tech Support for multiple customers with multiple OS and multiple Application Technologies. Worked daily to open and resolve multi-severity tickets in a fast paced multi-tasking role with very high levels of customer satisfaction attained. Participated on Citrix 3.0 to 4.5 migration team to improve stability and performance on a vendor supported platform. Worked to improve KB article system monthly to allow for improved performance by 2nd Level Tech Support.
• Primary Customer included 4000 Seats with primary issues surrounding Citrix Server, Exchange Messaging and SQL Database Servers
• Technologies Supported include Windows 2008, 2003, 2000, Citrix 3.0, 4.5, Exchange 2010, 2007, 2003, SQL 2000 and 2005, Microsoft Cluster Services, Barracuda Anti-Spam Mail Relay, BES 4.5, Active Directory, Server Level Anti-Virus Solutions, IIS

Confidential, Arlington, TX

Sr. Messaging Analyst

• Provided 2nd Level Tech Support for MS Exchange 2007, 2003, 2000 Servers for internal messaging and multiple external customers. Assisted in installing/configuring Windows/Exchange Servers for multiple clients.
• Technologies supported on the network included Microsoft Exchange 2007, 2003, 2000, 5.5, Microsoft Internet Information Server (IIS), Remote Access, VPNs, VM-Ware GSX, Windows 2003, 2000 and NT4.0
• Provided 3rd Level Technical support for a 40,000 user Global Active Directory and Exchange environment for a Fortune 100 Company which utilized Windows 2000 and 2003 Server.
• Participated in multiple successful business acquisition initiatives in design and implementation roles.
• Provided 3rd Level Tech Support for MS Office Applications. Researched and resolved problems for 2nd Level Tech Support and Executive Level Employees. Closed 98% of cases within 48 hours of initiation.

Confidential, Houston, TX

Analyst / Consultant / Tech Writer

• Provided 2nd Level Tech Support for MS Exchange 2003, 2000, and 5.5 Servers.
• Technologies supported on the network included Microsoft Exchange 2003, 2000, 5.5, Microsoft Internet Information Server (IIS), Remote Access, VPNs, Cisco Routing and Switching,, Veritas BackupExec, Veritas Norton Ghost, Oracle 8i and Delphi based proprietary Customer Relationship Management (CRM)

Confidential

Shell Oil Technical Writer

• Documented mid-level and high-level messaging concepts for mid and senior management prior to migration and implementation of Exchange 2000. Defined low-level specification for development team to customize NetIQ management tools

Confidential, Houston

Independent School District System Engineer

• Performed administration tasks involving account creation, server maintenance, server recovery, server builds and system documentation for 18000 Exchange 2000 and 2003 mailboxes.
• Used NetIQ monitoring tools to monitor services and mail ques to ensure email flow and deliver inbound and outbound. Updated Anti-Virus and Anti-Spam software.

Confidential, Houston, TX

Team Lead / Messaging Analyst

• Performed over 10 large-scale company-wide or division-wide messaging assessments for companies such as Experio, and APL Shipping Lines with networks from 1,000 to 10,000 nodes; average size being 5,000 nodes.
• Multiple Enterprise wide migrations from cc:Mail to Microsoft Exchange in a manner which provided seamless transition for key individuals and departments that needed to maintain high uptimes and
• Provided pre-sales consulting and technical support to high profile international accounts such as MarcGroup, CompuCom, and McDonalds based in over 12 countries globally on matters such as network and systems assessments, design, migration, implementation, analysis and verification of complex IT parameters related to the corporate messaging environments.

Confidential, Houston, TX

Team Lead / Messaging Analyst / Pre-Sales Engineering

• Managed MS-Mail to MS-Exchange 5.5 migration process for 4,000 users. Supervised migration technical team and acted as Senior Exchange Administrator and Project Lead. Managed 100+ post offices for 10,000 users in a DB6 cc: Mail environment. Participated in migration of cc: Mail post offices from NetWare to a NT4.0 NOS environment. Assisted in cc: Mail to MS-Exchange 2000 migration. Acted as Team Lead, coordinating several special project teams