SUMMARY:

• Solutions - oriented IT Systems Architect / Administrator with over 20+ Years of IT experiences
• Experienced with IT project management, IT architecture design, analysis, extensive knowledge of server application software, identity and access management, with emphasis on support, remediation, securing endpoints and applications
• Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.

TECHNICAL SKILLS:

Operating Systems: Windows NT, Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows 7, Windows 8, Windows 8.1, Windows 10, Mac OS X, Red Hat Enterprise Linux 5, Red Hat Enterprise Linux 6

Software: Microsoft Office (Word, Excel, PowerPoint, Access, Outlook, Publisher), System Center Operations Manager 2007, System Center Configuration Manager 2007, System Center Operations Manager 2012, System Center Configuration Manager 2012, Microsoft Exchange Server 2003/2007/2010, Microsoft Hyper-V, Microsoft SQL Server, Completed VMware ESX training, Azure Active Directory, Forgerock OpenAM, and Identity and access management

Experienced with: adding and securing enterprise applicatons using and Identity provider and setting up applications from a service provider using ADFS, Azure Active Directory, and Forgerock OpenAM.

Experienced with: on-premise Active Directory and Azure Active Directory Premium (creating user accounts, creating security groups, creating organizational units, adding computer objects to the domain, promoting a server to a domain controller, transferring FISMO roles between domain controller, adding enterprise application, assigning Azure licenses via group membership, etc)

Experienced applying: STIG on servers to minimize network-based attacks and prevent unauthorized system access while also applying software updates and completing vulnerability patching.

EXPERIENCE:

Confidential, Duluth, GA

IT Analyst III

• Managing VMWare Horizon View 7.0 Environment, using over 19 hosts running ESXi 6.0 with over 400 virtual machines
• Supporting the PKI infrastructure at NCR, responsible for fulfill certificate requests, internal and external.
• Supporting Azure Active Directory Premium, ForgeRock OpenAM 13.5 and ADFS (3.0 and 2.0) for Single sign-on (SSO) and Identity and Access management, experienced configuration applications for single factor or multifactor authencaition, using certificates for identification and authorizon, configuring SAML or OIDC application connections.
• Supporting Windows Server 2008 R2, and Windows Server 2012 R2 servers, creating Active directory accounts
• Provide top level expertise, created documentation, including project plans, standard operating procedures, operational readiness, support readiness, architecture specifications, and support procedures for recovery of hosted applications

System Administrator

• Managing VMWare ESXi 5.5 environments with over 150 virtual machines and 40 hosts
• Supporting Red Hat Enterprise Linux (RHEL) 5 and 6 servers, creating Linux users accounts, assigning permissions to files and folders, installing packages, using Red Hat Satellite server to patch servers remotely, restarting services
• Supporting Windows Server 2003, Windows Server 2008 R2, and Windows Server 2012 R2 servers, managing DNS records, creating Active directory accounts, managing file servers
• Restoring Virtual machines from Netback environment
• Configured Cisco switches, setup AAA accounting and Network Policy Server on Windows Server to authenticate to the managed switches using active directory accounts, and connecting to the switches uses SSH
• Applied Security Technical Implementation Guide benchmarks on Red Hat Enterprise Linux and Windows Servers, configured these server systems to minimize network-based attacks and prevent unauthorized system access, also applied software updates and completed vulnerability patching
• Provided top level expertise, create documentation, including project plans, standard operating procedures, and support procedures for recovery of hosted applications

System Administrator

• Managed System Center Configuration Manager environment containing over 15,000 computers (workstations and servers), utilized SCCM to deploy operating systems and applications using task sequences (using PXE boot to deploy OS over the network), created and managed advertisements to support deployment of application packages, managed SCCM agent client health by identifying unhealthy clients and then determining repair procedures, verified server and workstation patch compliance by analyzing SCCM patch reports, worked to keep managed workstations and server software updated and compliant with mandatory security patches
• Deployed and managed System Center Operations Manager 2007 R2 Environment by providing support managing SCOM Operations Console, adding in auto remediation of know issues when they generated alerts, managed SCOM databases and performed maintenance on the databases, and experienced using PowerShell to manage the SCOM environment
• Previously served as the Exchange and Blackberry administrator for Ft Benning supporting and administering Microsoft Exchange Server Clusters, Outlook Web Access servers, Blackberry server, with over 13,000 thousand mailboxes and 1300 Blackberry Devices supported
• Applied Security Technical Implementation Guide benchmarks on Windows Servers, configured these server systems to minimize network-based attacks and prevent unauthorized system access, also applied software updates and completed vulnerability patching
• Monitored and analyzed email system and web applications to ensure maximum performance, efficiency, security, and availability
• Provided top level expertise, created documentation for standard operating procedures while sharing subject matter expertise

LAN Administrator

• Managed File Servers, Print Servers, Domain controllers, Application Servers (Microsoft Exchange Server, OnBase, etc), and Cisco switches and routers for the call center environment for the TSYS call center network in Columbus, GA
• Maintained standards in compliance, security, hardware and software, Managed enterprise level IT projects, Offered after-hours support for on-call emergencies
• Implemented changes through change control procedures
• Represented department as liaison to other areas as subject matter expert for IT projects
• Promoted from Microcomputer Tech SR to LAN Administrator II in 2005
• Received company Standing Tall award for job excellence

Tech Support Representative

• Set support focus on customer service and satisfaction
• Provided solutions to problems according to standard diagnosis protocol and rules while current with industry troubleshooting procedures and methodologies
• Isolated problems, tracked and documented resolutions
• Provided customers with resolutions based on established processes, procedures, and company policies
• Provided leadership and guidance during interactions with the customer base
• Assisted in preparing contracts and sales proposals for customers
• Received company Spotlight awards for job excellence