Operations/Technical Support Analyst â€“ Headquarters Information Management Officer Resume Fort Knox, KY - Hire IT People

SUMMARY

Experienced and meticulous Information Technology Professional seeking to contribute skills to a security technical support and/or network/systems administrator/engineer role in your organization.
Work well independently or in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance.
In - depth knowledge and understanding of numerous software packages and operating systems.
Easily identify and resolve technical issues and concerns while using excellent communication and presentation capabilities.

TECHNICAL SKILLS

EXPERIENCE

Confidential,Fort Knox, KY

Operations/Technical Support Analyst - Headquarters Information Management Officer

Assist in the redistribution of IT assets to align with requirements, while providing for equipment lifecycle.
Responsible for accountability, tracking, distribution, and maintenance of all IT assets at Hill Hall while interfacing with USACC personnel to ensure maximum user support and provide situational awareness to the command.
Troubleshooting and resolving hardware/software IT issues for USACC users, monitoring compliance with C4IM policies, and developing training materials for end user consumption.
Manage end user accounts with strict access of applications usage and enable/disable user accounts due to IA policies.
Schedule, coordinate, and plan training events with USACC personnel at Hill Hall.

Confidential,Fort Knox, KY

IT Service Desk

Respond and diagnose problems through discussions with remote users that support over 50,000 personnel/staff.
Remote into computers to resolve issues.
This includes problem recognition, research, isolation, and recommendations on resolution procedures/steps.

Confidential,Irvington, KY

IT Technician

Provide technical support across eighteen different branches that supported 230+ users.
Documented/Inventoried all devices.
Replaced hardware, repaired and built computer desktops and Thin Clients.
Traveled to outlying branches to resolve network and hardware issues.
Managed vendor management that supported 40+ vendors.
Was apart of the Disaster Recovery Team and Incident Response Team.
Was a member of an Information Security Committee that provided feedback, updates, and advice to the CEO and VPs of the financial institutions?
Tracked Cyber Security Alerts through FS-ISAC, FDIC, and FFIEC.
Updated, created, and deployed 3rd party software on multiple devices.

Confidential,Fort Knox, KY

Communications Specialist

Installed, maintained, and troubleshooted signal-support equipment, terminal devices, and designated radio/data distribution systems.
Perform signal-support functions, to include providing technical assistance and training for user-owned and operated automation and communications equipment.
Install, operate, and perform preventive maintenance checks and services on various communications devices.
Perform Inventory checks for hundreds of communication equipment (up to $200,000).
Ensure communication among tactical vehicles was above satisfactory level when conducting missions, i.e. Annual Training.