SUMMARY:

• Implemented & supported Microsoft Windows NT, XP, Vista, Windows 7, 8, 10 and MacOS in a LAN WLAN environment and Microsoft Office 2000 - 2016, Office365 on desktops, laptops & handheld devices. Experienced with Active Directory, Exchange, BES, Good for Enterprise, Air-watch, Symantec Ghost, Citrix, QUMU, VBrick, Acano, Salesforce, SharePoint, AutoCAD, Visio, BlueJeans, Vidyo, ZOOM, Adobe Connect, Microsoft Lync 2010 & 2013 and Skype for Business, Cisco WebEx, Cisco Jabber (MOVI), Cisco Telepresence (DX,EX,MX,C,SX,IX,TS&TX Series), Microsoft Surface Hub, Crestron RL2, SMART Room System, MCU, Polycom (RP 310,RP500 and RP700, EagleEye Director, QDX, HDX, PVX, V & VSX models,CX3000, CX5100 and CX8000), LifeSize Icon series, 220 series, CCTV, Crestron AirMedia, Apple TV, Remedy, Track-it, HPSC, Altiris, LANDesk, VNC, SCCM, VMware, Adobe, Skype, IE, Mozilla Firefox, Safari, Symantec, Norton and McAfee antivirus. Serviced and supported laptops, desktops, printers, switch and routers, blackberries, Android, iPhone, iPad, MacBook’s, iMac, DVR security systems, Nortel digital phones, Polycom & Cisco IP phones & AV equipment which includes projectors, Video Wall, Plasma, LCD, LED, 4k, 3D, IPTV, AMX, Crestron, Extron, Lutron, Planar and Vantage controllers, AV Switchers, Video Bridge, wireless and wired microphones, BiAmp, SHURE and Clear One audio systems, SMART Board interactive whiteboards and Audio/Video and light mixers.
• A strong commitment to customer service and ability to work independently or as part of a team with excellent interpersonal skills and proven ability to interact professionally and effectively with culturally and linguistically diverse staff and C-level executives by following ITIL and ISO 20000 procedures. I have the desire to learn new technologies, wear multiple hats and do what it takes to support a dynamic technology business. I currently hold Public Trust clearance.

PROFESSIONAL EXPERIENCE:

Confidential

Audio Visual & VTC Engineer/SME/System Administrator

Responsibilities:

• Work with clients to define requirements, develop solutions and implement those solutions on time and budget, this included design, implementation, configuration, project and vendor management, troubleshooting, training of clients and other support techs, maintenance or upgrades and escalated customer support of the AV equipment used for collaboration, events, and meetings spaces within the agency.
• Traveled to all sites in US to ensure all users have the best possible experience through effective design and support for all new and existing projects.
• Creating detailed solution design standards, documents & diagrams for Video Conferencing Systems such Polycom, Tandberg, MS Lync and Cisco.
• Used AutoCAD and Visio to create and edit detailed solution design.
• Collaborated with the team to identifying new technology initiatives, standards & major changes or upgrades to production environments.
• Administered Polycom & Cisco VTC infrastructure including maintenance, troubleshooting, upgrade and Integration with other voice platforms such as Cisco, Avaya and Nortel.
• Administered AMX & Crestron environment, including touch panels and control switchers.
• Hands-on installation of complex room systems including microphone systems, audio mixer boards, video mixer, HD cameras, Cisco, Avaya and Nortel phone system and controllers, wireless microphone systems (lapel, handheld).
• Provided technical support and lead projects for Cisco WebEx/Jabber and drive implementations of UC technology’s by creating and executing test plans.
• Coordinate and schedule work with other all IT trades (Networks, Voice, Security, cabling, etc.) and all the construction trades.
• Setup VTC equipment, test equipment, establish video conference connections worldwide and technically troubleshoot conferences in progress.
• Utilize Remedy scheduling and tracking software to ensure proper coordination with users for all requests.
• Support all Emergency operation centers for the agency and joint agencies (FIMA,DHS and NSA)
• Provided IV&V services on all projects.

Confidential

Audio Visual/VTC Engineer/PM//System Administrator

• Design, implement and maintain all AV/VTC environment and Setup new VTC rooms and maintain current once by replacing hardware and software also setup and run all AV/VTC meetings for small and large assembly
• Conduct meetings with GSA staff to estimate and ensure competitive and accurate bid and to identify any problems or needs prior to start of installation
• Supported the deployed Cisco WebEx solution
• Manage and maintain multimedia streaming systems and Video Teleconferencing (VTC) ranging from simple to more complex integrated AV systems
• Determine and publish project timeline and completion date and communicate all project progress/changes to GSA and installation contractors and technical staff
• Coordinates and processes any project change orders and work with finance to ensure accurate and timely billing to vendor
• Create training martials and documentation for every conference room and held class for user training
• Used AutoCAD and Visio to create and edit detailed solution design
• Manage multiple projects simultaneously and handle other duties as required or assigned
• Support all tickets that get submitted for all Av related issues
• Provide extensive troubleshooting and testing of videoconferencing audiovisual equipment (videoconferencing, multimedia, audiovisual, projection systems, displays, cameras, microphones, integrated A/V systems, streaming technologies, etc.)
• Provide first and second tier support for all desktop, laptop, handheld devices and applications
• Phone support for remote users and work with vendors as the main contact for the contract
• coordinate and schedule work with other IT trades (Networks, Voice, Security, cabling, etc.) and all the construction trades
• Provide advice, guidance and direction to carry out plans and procedure helping to ensure schedules, product development, process adherence, performance and budget targets are met for AV projects IOS and BB Mobile Device Management
• Provide technical support and IV&V

Confidential

Audio Visual /VTC Engineer /Project coordinator/System Administrator

• Implement and support all desktop and handheld devices including windows, Apple and android OS and applications, telephone systems, network devices, airline specific equipment (Kiosk, Flight Information Display Systems, Ramp Information Display Systems), maintain a multi-site video teleconferencing system and variety of communication and information technologies for more than 350,000+ users
• Design, implement and maintain all AV/VTC environment and Setup new VTC rooms and maintain current once by replacing hardware and software also setup and run all AV/VTC meetings for small and large assembly (Cisco and Polycom)
• Worked with vendors as a project manager for all IT/AV/VTC projects (cabling, electricians and building managers and engineers)
• Response to all requests for the CEO office and all executives in headquarters
• Supported Cisco Jabber (movi) and Adobe Connect for over 18000 users
• Supported all AMX and Crestron room control systems on iPad and other devices
• Setup and supported all projectors, Interactive white boards, LCD Displays Interactive Panels, LCD/LED TVs, Delta Kiosk, Flight Information Display Systems, and Ramp Info Display Systems
• Troubleshooting and maintain analog, digital, and streaming media systems, including switch &routers and VBrick
• Supported Lync, Polycom, Tandberg and LifeSize VTC devices for all US locations
• Perform preventative maintenance on operational IT devices
• Install, customize, image, maintain, test, and troubleshoot all operating systems and all system software’s for Microsoft and Macintosh
• Support and administered wireless devices such as iPad, iPhone, blackberries and all Android products
• Used AD to manage users account to add, remove and update users and groups
• Provide technical and user-facing documentation and user training on AV/VTC/ mobile devices systems
• Provide technical support and IV&V

Confidential

Audio Visual & VTC specialist/System Administrator

• Provided strategic direction, guidance and integration of products, services and recommend enterprise wide standards, guidelines and procedures for all AV/VTC projects
• Supported Cisco Jabber (MOVI) for all users within the organization
• Management and monitoring of all servers and related applications such as Blackberry, Good, Symantec, Exchange 2010 and Barracuda Web Filtering/Spam & Virus Firewall for the e-mail servers
• Support VTC/Unified Communications such Cisco/Tandberg/Polycom
• Worked with vendors as a project manager for all AV/VTC projects (cabling, electricians and building managers)
• Manage and control all VTC activities using Cisco Telepresence Management suite /MCU
• Setup new VTC sites and maintain all current sites including (Government and private corporation)
• Supported Verizon Meeting place for web conferencing and Cisco WebEx
• Setup and maintain Cisco Jabber Video for telepresence and provide assistance for SMAAS
• Image Laptops and desktops and create images for each model
• Deploy and support Tablets & iPad, iPhone, Blackberry and android phones/applications
• Administered streaming and digital signage content using ipTV,vBrick, Apple- Air watch and Air Media
• Administered and managed iPad, iPhone and Blackberries using GOOD for Enterprise and BIS
• Traveled and support off-site locations which includes weekly calls to each location and onsite support
• After hours support and on call support for all VIP user

Confidential

Audio Visual Engineer/Systems Administrator

• Deployed and supported Cisco Jabber/WebEx for all users on Desktop, laptops, and all type of handheld devices
• Installations of new audiovisual components including projectors, LED screen, video wall, SmartBord Tech
• Testing, repairing and perform preventative maintenance on all secure video teleconferencing system
• Executive support to the VIP customers in daily meetings, desktop support and respond to on-call tickets 24/7/365
• Work with vendors as a project manager for all AV/VTC projects
• Create and direct meetings using Cisco telepresence manager and other tools
• Used and support audio mixers, microphones, AMX/Crestron panels, IPTV, projectors, Laptops, Tandberg /Polycom VTC equipment’s, Cisco IP Conference Station, Nortel Polycom Sound Station and Clear One phone systems
• Supported and maintain both hardware and software for Apple products such as Laptops, iPad, iPhone and DROID mobile devices
• Used Meraki push software to devices that are not on the network
• Worked on and supported SMART Board interactive whiteboards
• Supported Verizon Meeting place for web conferencing and Cisco WebEx
• Setup and run all-in-one meeting which includes VTC, webinar & audio conferencing using cisco telepresence manager (MCU), administered streaming and digital signage content using ipTV and vBrick, create and manage archives for IM
• Used HP Open view ticketing system to track, update and correspond with the customers needs on all audio visual and desktop requests
• Used AD to manage users account to add, remove and update users and groups

Confidential

System Administrator / AV VTC specialist / Mobile Device Support

• Migrated over 68,000+ users from XP to Windows 7 also MS office
• Work with vendors as a project manager for all IT projects (Verizon, Sprint, cable companies etc….)
• Used Symantec products such as Symantec Ghost and Symantec NetBackup
• Perform pre-conference facility equipment checks; communicate with other AV Operators from various organizations to coordinate VTC’s and provide basic troubleshooting and testing of equipment and setup projectors and laptops
• Account creation and maintenance for new hires and terminations and group policy using active directory
• Used Exchange 2010 to manage the Exchange server
• iPhone and Ipad enterprise deployment and support for 3800+ users & maintained inventory of equipment and parts
• Support all citrix desktop users and support all application with in Citrix, SMS and VNC remote tool to help users remotely
• Involved on implementation of SSO and support after implementation
• Traveled and support over 45 office location in the DMV area which includes weekly calls to each location and onsite support and worked with vendors
• Installed and configured local and network printers, blackberries, ANGUS, RSA and VPN application. Also installed and supported all DVR and security equipment’s in all locations
• Creating and updating new and existing desktops & laptops images & supported most Apple products including MacBook, I phone, iPad and I touch
• Installed and maintain all types of commercial AV equipment’s such as Projectors, Video Walls, Plasma CRT and LCD Televisions, Speakers, Amplifiers AMX and Crestron Control Panels, equipment rack setup
• Troubleshooting and maintain analog, digital, and streaming media systems, including switchers, non-linear editing systems, and VBrick encoding and decoding systems, satellite receiving equipment and MATV systems
• Deployed & used VMware Fusion on all Mac machines to run Windows programs
• Network Migration from Verizon T1 to Sprint Global MPLS and new Cisco switch and router, UPS batteries & cabling deployment, setup and testing for over 70 locations
• 24/7 on call (hot line alert) support and on site off hour support

Confidential

System Administrator /VTC Support

• Provide AV Helpdesk first-tier operational support for end users, system repairs, system upgrades, AV system preventive maintenance, Printer installations and maintenance
• Support all the VP personal and the CEO in all of there daily and weekly meetings also desktop support, video conferencing, Cisco Video phones and audio and video conference bridge (MCU)
• Resolving issues such as password issues, Local vs. Global/Network printing problems, Remote Access (VPN) log-ins, IDs, Access issues, etc. ….
• Work with AMX Touch Panels, Video Switchers, Video Bridge experience, Polycom & VTC, Shure Microphones, Clear One and Audio Mixers
• Troubleshoot and resolve reported hardware and software problems associated with PCs, laptops, printers and scanners
• Support and deployed HP meeting place and WebEx web conferencing & meetings, Video Conference Net Meeting
• Support all the company’s conference that was held out of states including Mexico, Europe, The Middle East and Africa
• Worked on year end project on inventory for the IT department in all the regional locations also Image laptops using Ghost & perform quality assurance checks on all systems deployed to new users