SUMMARY:

• I’m currently seeking a new career opportunity towards the growth and development of an organization which offers learning opportunities in a professional and competitive environment as a Unified Communication Consultant, UC Collaboration Consultant, Solutions Architect, Presales, Sr. System Engineer, Project Manager or as a Subject Matter Expert.
• 10 years of experience in Information Technology including, configuration, support, architect and deploying Cisco and Confidential based networks including, MS Lync/Skype for Business/Cisco Unified Communications platform
• 10 years with Unified Communications including Call Control, Messaging, Presence, Voice over IP, Conferences.
• 8 years with Cisco Unified Communication and Collaboration applications.
• 3 years of Voice over IP experience with 3COM & Verizon HIPC.
• 2 years of MS Lync 2010/2013, Skype for Business, O365, Active Directory, Exchange for integration with Confidential Unified Communications.

PROFESSIONAL EXPERIENCE:

Sr. UC Consultant

Confidential, Dallas, TX

• Confidential is upgrading current Cisco voice environment from legacy Cisco environment using TDM/ISDN/PRI to SIP.
• Working as a consultant with vendors such as Cisco, Verizon, ATT and others to build the national dial plan.
• Building a national database by collecting more then 200 k DID’s and circuits to upgrade from legacy TDM/PRI to SIP.
• Testing activities are related to engaging vendors to execute test plans in the lab environment before production upgrade.
• Currently evaluating the infrastructure and developing porting documentations to migrate from ISDN to SIP.

Sr. UC Engineer/Consultant

Confidential, Washington, D.C

• Working with Federal Govt. (Veterans Affair “VA”) to design and modernize the current Unified Communications infrastructure.
• As a Cloud Broker services and an employee of Confidential, I helped the Govt. to understand the needs and requirements to decide on future technologies.
• Worked with leading cloud service providers including Confidential (O365), Cisco, At&t and others to create a road map for the entire 2017 year and submitted to the Govt. for approval.
• Technical details & confidential information cannot be released due to NDA.

Sr. UC Consultant

Confidential, Dallas, TX

• KP ( Confidential ) is upgrading current Cisco voice environment from legacy applications to new versions.
• Worked as a design, implementation consultant to upgrade from Cisco CUCM 8.5 to 8.6 and then finally into 10.5 on 4 data centers and more than 1000 physical sites and hospitals.
• Consolidating 50 clusters into 20 new geo redundant clusters to support more redundancy, resiliency, manageability and robust resource allocation.
• Defined a strategy for Healthcare Critical 3rd party applications such as Vocera, Emergin, NICE call recording, Nurse Call, Rauland R5, Telstrat, Cisco, Genesys and many others are the most critical applications which are being upgraded side by side with careful design and approach on handling and upgrading such applications without an outage.
• Collaboration with vendors such as Cisco, Verizon and 3rd party vendors to implement the change.
• Designed and staged a Cisco 10.5 Lab to write the low level design (LLD) to support Cisco 10.5 migration.
• Current infrastructure is being replaced with new Cisco UCS 240, VG350, Cisco 3945, 2951 routers across the datacenters and site offices.
• Integrated Cisco Session Management Edition 10.5 (SME) and replaced gatekeepers and migrated from H.323 to SIP on 20 initial existing CUCM 8.6 clusters to be support SIP.
• Defined the strategies with Cisco, Verizon to upgrade the current Cisco CUCM 8.6 environment to Cisco 10.5 which is being deployed by both KP ( Confidential ) and Verizon teams.
• Worked as a Release specialist (Team Lead) on such changes during the upgrade of Cisco CUCM 8.6 to 10.5 which involves managing Verizon implementation engineers and Project Managers to design and define the methods and provide documentation with strategies to implement the change without any possible outages.
• Worked with internal KP resources to streamline environmental changes during rack and stack of new Cisco Hardware (Cisco UCS 240, Voice Gateways) etc.
• Creation of methods of procedures (MOP) under an approved Remedy CRQ (Change Request) along with review and approving of MOPs written by Verizon to implement such changes.
• Cisco CUCM Cluster capacity includes more than 50 production clusters with more than 1000 site offices.
• Total number of users is more than 250K utilizing Cisco VoIP services (CUCM, CUC, CER, UCCE, Gateways, Gatekeepers, SME).

Sr. UC Consultant

Confidential, Dallas, TX

• Worked as principal consultant of Verizon Business appointed at Client AON Hewitt.
• Responsibilities are to create new sites into existing Cisco CUCM 8.6 environment within 2 Data centers and more than 100 Physical sites.
• Creation of methods and procedures for changes and implementing the changes on approved change windows.
• Configurations of CUCM dependencies such as Dial Plan, Regions, Device Pools, CMG’s etc.
• Cisco environment includes Cisco CUCM, CER, CUC with over 30k users utilizing Cisco VoIP services.

Sr. UC Consultant Netera Networks

Confidential, Dallas, TX

• Managing, Design, deployment and integration of Cisco and Confidential products.
• Primary focus on cisco collaboration and Confidential Skype for Business 2015/Lync.
• Project management, client interactions, delivery of project tasks by involving all parties.
• Presales duties include design creation, implementation plan, as built and presentations to the clients.
• Post sales includes deployment, upgrades, migration from old to new Unified communications platform.
• Deployment of Confidential Lync using On - Prem, Hybrid or O365 environments.
• Confidential UC solution development using agile methodologies for Confidential -One voice which includes but is not limited to audio, video, Exchange Online, Collaboration with other application and vendors.
• Day to day tasks include working with other project managers, Project director (PDD) and technical teams to design the technical project tasks using Project 2013 and executing every task in a timely fashion.
• Deployment of Cisco CUCM, Cisco Unity Connection, Cisco IM&P, Cisco Jabber, Voice Gateways, Video endpoints, Cisco Expressway C/E, Confidential Lync 2013 as IM&P client for organization.
• Design configurations and implementations of VmWare ESXi, Hyper-V, UCS Manager, vSphere, ESXi, Cisco UCS C/B series for virtualized environments.
• Configurations of Cisco 2911/39XX voice gateways.
• Audio Codes SBA/SBC appliances (responsibilities are to involve 3rd party vendors for technical clarifications during design sessions with the client).
• 3rd Party applications integration with Confidential and Cisco CUCM using RightFax servers, SynApps Paging, Solarwinds SFTP/TFTP, Audio Codes.

Project Manager

Confidential, Dallas, TX

• Temporary Contract to Manage, Design, deployment and integration of Cisco and Confidential products.
• Technical Design Authority for Confidential -One Voice.
• Primary focus on cisco collaboration and Confidential Skype for Business 2015/Lync.
• Project management, client interactions, delivery of project tasks by involving all parties.
• Presales duties include design creation, implementation plan, as built and presentations to the clients.
• Post sales includes deployment, upgrades, migration from old to new Unified communications platform.
• Deployment of Confidential Lync using On-Prem, Hybrid or O365 environments.
• Confidential UC solution development using agile methodologies for Confidential -One voice which includes but is not limited to audio, video, Exchange Online, Collaboration with other application and vendors.
• Day to day tasks include working with other project managers, Project director (PDD) and technical teams to design the technical project tasks using Project 2013 and executing every task in a timely fashion.
• Deployment of Cisco CUCM, Cisco Unity Connection, Cisco IM&P, Cisco Jabber, Voice Gateways, Video endpoints, Cisco Expressway C/E, Confidential Lync 2013 as IM&P client for organization.
• Audio Codes SBA/SBC appliances (responsibilities are to involve 3rd party vendors for technical clarifications during design sessions with the client).

Sr. Escalation Engineer

Confidential, Dallas, TX

• Design and Engineering of O365 / Lync / S4B server 2015 for premier customers around the globe especially within the North America.
• Deployment, Integration, Migrations and Configurations of new and existing On-Premises, Hybrid environments with MS-O365 Skype for business.
• Day to day activities include design, Implement, troubleshooting and Configurations of Skype for business 2015, Lync Server 2013 for both On-Premises and Cloud including O365/LYO/AD/ADFS/Exchange/Exchange Online/UM/UM Online & Hyper-V.
• Migration from legacy PBX to Lync with complete project development initiative including transition, transformation, migration, test and turn up.
• Complex issues require research, deep dive into customer’s existing infrastructure with various other Confidential based applications for the root cause analysis.
• Device SBA/ SBC, Bluetooth devices, Conferencing, Enterprise voice (EV), Video, Polycom and supported IP physical phones.
• Engagement with VP, Project director, PM, vendors, BU (Business Units), Stake Holders, Architects and engineering teams.
• Interactions with vendors to design technical artifacts including Site surveys, LLD / HLD, Project implementations plans.
• Engagement with the product groups to discuss and debug the issue, escalate any code level issues, bugs to the PG.

Confidential, Bloomington, IL

Technical Analyst

• Confidential is currently undergoing one of the largest network conversions in the United States from traditional Cisco networking to a complete Cisco Unified Communications solution.
• Deployment and configuration of Cisco CUCM 8.5 and Unity connections 8.5 based clusters in the test simulation like environments. Implemented Cisco UC on VMware Esxi 4.x.
• Experience in UCCE Cluster audits. Knowledge of UCCE infrastructure and call flows which includes CUCM, CVP, CTIOS, VXML gateways, ICM, Cisco CUSP SIP based integration for the call flows.
• Building of unified communications environments for both on and off shore regression testing.
• Production cluster testing for circuits cuts, Avaya QSIG integration to UC, CUCM, Gateways for test and turn ups.
• Subject Matter role includes completion of unified communications projects while integrating, leading and assisting other teams including onsite technical staff.
• Testing and coordination with architecture teams to improve LLD (low level design) and Cluster audits to make sure design compliance.
• Documentation and writing of knowledge items for the support tiers (Level 1, Level 2 and Level 3).
• Production cluster testing for circuits cuts, Avaya QSIG integration to UC, CUCM, Gateways.
• Participation in the enterprise roll out of more than 10,000 locations nationwide with multiple zones and data centers.
• Supporting multiple Cisco Unified Communication solutions for different architectures which is based on small, medium to complex/large size offices.
• Configurations of single and multisite architecture with distributed call processing.
• Call routing using gateways, CUSP and SIP Trunks.
• Cluster upgrades/builds, routine maintenance and coordinating client requirements and implementation.
• Testing and coordination with technical management office to improve LLD (low level design) and NIP (network implementation plan). Cluster audit to make sure design compliance.
• Designed, architected and implemented a PSTN Q.931 based simulation to simulate calls between clusters using CUSP and SIP which reduces the amount of PRI's and cost during testing.
• Hardware build for infrastructure includes Cisco voice gateways/routers (2911, 3945 & 3945e), VG-224.
• Circuit and Flash cuts and circuit testing including T1/PRI/DS3.
• Cluster audits (UCCE, CVP and ICM) for LLD compliance, doesn't include deployment.
• Coordinator/ Lead on high level unified communications projects.

Confidential, Ashburn, VA

Network Specialist Operations/VoIP IE

• Working on Verizon's VoIP/PIP/HIPC model for Citi Financial.
• Deploying, over 1500 client sites/branches nationwide with approximately 10,000 users.
• Design, Configuration, Support and Analysis based on Verizon's HIPC VoIP Model.
• Session Border controllers, BraodSoft Routers, Switches, CUCM, Adtran.
• VMware, Visio, x-lite, Astra VoIP Phones, SIP, MPLS, PIP, PSTN.
• Project Management, point of contact for any VoIP related escalations.
• Providing remote assistance to Citi Financial IT/VoIP and Verizon field engineers.
• Verification of network designs, meetings, conferences, issues/resolutions.
• Performing daily tasks which includes, support for VoIP model, configuration of devices, MACD.
• Feature enhancements/configurations, subscriber data, reporting, user configurations, server configurations.

Confidential, Rockville, MD

Sr. System Engineer

• Upgrade and managed the UC cluster by moving the existing Publisher & Subscriber from HP DL380 server to Cisco MCS 7800.
• Using VMware for server and application management.
• Implementation of 802.1Q, COS, Cisco UCCM/Unity, SRST, MPLS, Server 2003, Exchange 2003
• Installed and configured the new Cisco Unity 5.1 application on the Cisco MCS 7800 server.
• System Backups using Semantic Backup Exec, server and security audits, replication, disaster recovery
• Integrated new servers, including virtualization, application, database, e-mail, print, and backup servers and their associated software into enterprise systems.

Confidential

RIM Specialist

• Worked as SME Subject Mater Expert, Technical Support, Helpdesk and as an RIM specialist.
• Providing training to more than 600 Technical Support Engineers to support T-Mobile’s wide area of Black Berry infrastructure including (BES, BWC, Redirector, PIM, GSM, GPRS, iHLR, BTS, MS Exchange, Lotus and more).
• Administer MS Exchange e-mail system to meet all management, employee, and customer needs for both corporate e-mail and personal e-mail.
• Maintenance of MS Active Directory and MS Exchange Server on daily bases, system back up using veritas.
• Supporting MS exchange server 5.5/2000 for corporate e-mail via BWC, OWA, Desktop Redirector and Blackberry Enterprise Server (BES).

Confidential

Assistant Network Operations

• Implementation & Troubleshoot, research, Windows NT, Windows 2000, MS Exchange 5.5/2000, IIS 4.0, Active Directory, SMS, Wi-Fi, MS Office, e-mail, Internet connections, and hardware/peripherals.
• Installation and management of 3200 - node network including more than 20 servers.
• Implemented and upgraded windows NT4.0 network to a mix mode network including Windows 2000/NT4.0 servers/clients.
• Implemented Active Directory with the key server level components including, OU, DNS, DHCP, RRAS, GPO’s.
• Implemented & Designed all the shared directories on the network to a centralized shared folder “Comp-Brain” using DFS over FRS.
• Implemented MS Exchange server 5.5/2000.
• Configured both OWA and MX Corporate - Exchange clients.

Confidential, Colorado Springs, CO

Helpdesk Support Engineer 

• Installation, Configuration, Monitoring and troubleshooting of complex Wireless/Ethernet Networking issues including IEEE 802.2, 802.3, 10BASE-T Ethernet, IEEE 802.3u, 100BASE TX Fast Ethernet, IEEE 802.3x, ANSI/IEEE 802.2/3 a b Wireless Routers, VPN and Gateways.
• Perform system administration tasks including adding/deleting users from Active Directory.
• Maintaining MS-Exchange Server, DNS, DHCP and SQL database tables, deploying non-routine client software installations on
• future workstations.
• Troubleshooting, maintaining security, and generating reports related to SMS for package deployment, software metering and patch updates.
• Responsible for directory services design, deployment of the Enterprise Messaging system at the corporate.
• Server & Application Consolidation, Directory Services and Messaging Migration, Windows NT and Novell Migrations to Active Directory, AD schema includes all the network peripherals.
• Analogue modems huge variety of v.90, v.92 modems, VOIP enabled Devices frequently used by Net2phone .
• Network area of the help desk support includes a mixture of software and protocols including TCP, IP, TCP/IP, NAT, UDP, POPoE (client), DHCP, Telnet, POP3, HTTP, DNS, TFTP, SMTP, SNMP on Win9x, WinNT 4.0/2000 Server/Workstation, WinXP Professional/Home.

Confidential, Pittsburg, PA

VoIP Architect

• Cluster builds and configurations of Unified Communications Platform. Migration from older CUCM to 9.1.
• CUCM 9.1 with CUC 9.1. CUCM 8.x with CUC 8.x. Call Manager 5 with Unity 4.x, Cisco ELM.
• Avaya legacy system integration with Cisco UC, paging solutions.
• Configuration and installation of both Analog and Digital Cisco UC devices including SCCP, SIP, H.323, MGCP and Client Service Framework.
• 39xx and 29xx Cisco Gateways. End to end configuration including circuits from AT&T.
• VMware ESXi configuration on Cisco UCS-C220 chassis. Built the CUCM 9.1 cluster including CUC 9.1.
• Build the infrastructure and delivered to Alcoa within given short period of time for more than 5000 users.
• Transferred the knowledge to existing staff in the form of knowledge base articles for most common MACD's.

Confidential, Sterling, VA

System Integration Engineer

• Testing Sprint / Nextel’s’ POC Push to talk over cell phone network.
• Implementing RAN solutions based on Motorola/ Confidential /QUALCOMM/ architecture.
• Managing and creating test suites for QUALCOMM, Sprint, and Nextel and checking the behavior.
• Running RHEL Red Hat Enterprise Linux . Using Linux to replicate the database from one cluster to another.
• Managing call flow to over 1 billion calls / second and performing the analysis on the traffic.
• Installing Motorola’s iDEN servers/blades. Working on Confidential ’s iMSA phone model to route the calls.
• Configuring routers and gateway agents for the call flow. Managing and configuring SIP over QSP/RTP.
• Updating clusters / Updating Red Hat Enterprise Linux. Updating mySQL database and replicating the DB on all the clusters.