SUMMARY:

Fifteen years of IT administration, engineering, and management experience, including day to day operations of corporate IT infrastructure and the complex coordination and integration of multiple, diverse, ongoing projects.

TECHNICAL SKILLS:

• VMware VSphere ESX
• Virtual Center
• AWS
• NetApp
• IBM Blade Center
• Citrix Web Interface
• Citrix StoreFront 2.0 - 3.7
• XenApp (5.0 - 7.12)
• NetScaler (9.x - 11.x)
• XenDesktop 7 - 7.9
• Disaster Recovery
• Sarbanes-Oxley
• ITIL
• Windows 2003
• Windows 2008
• Windows 2012
• Windows 7
• Windows 8.x
• Windows 10
• MS SQL
• Exchange
• Lotus Notes
• Cisco
• Egenera
• Foundry Networks
• HP NNM
• HP OVO
• HP SIM
• Sitescope
• SolarWinds
• ScriptLogic
• MS SMS
• SharePoint
• WatchGuard
• TCP/IP
• Remedy
• Support Magic
• Service Now.

Confidential, Washington, DC

Enterprise Mobility Team Lead/Senior Engineer

Responsibilities:

• Designed and deployed a Citrix XenDesktop/XenApp 7.6. Upgraded the farm to 7.9, then 7.12. Introduced Citrix Federated Authentication Service (FAS) and Remote PC Access. Environment also utilized: PIV, GSLB, and VDA.

• Ensured that the Remote Access Systems within the SEC were operational 24/7. Systems included: Citrix XenApp 6.5 with Storefront 2.5 - 3.x, NetScaler MPX 9700 10.x - 11.x, XenDesktop 7.x, BlackBerry Enterprise Server 6.x, 10x and 12.x, and Cisco ASA 5500’s for VPN connectivity. GSLB was used for data center load balancing. Implemented Citrix FAS for PIV authentication.
• Led and participated in the design, configuration and deployment of AirWatch 8.x MDM application which provided management of Apple iPhones and iPads.
• Designed, deployed, configured BlackBerry Enterprise Server 12 environment.
• Presented and supported change requests at the Change Control Board. Presented Root Cause Analysis reports at monthly review meeting. Presented design documents at Technical Review Board.
• Managed Cisco ASA AnyConnect VPN along with Cisco ASA 5500 devices.
• Managed a team of 6.

Confidential, Lanham, MD

Lead Citrix Engineer

Responsibilities:

• Designed and implemented the migration from Presentation Server 4.5 to XenApp 6.5. Components such as Citrix Provisioning Services 6.1, User Profile Management 5.1, and other current Citrix services such as StoreFront 2.1. VMWare VSphere 5.0 was the Hypervisor.

• Configured, deployed and managed seven (7) Citrix NetScalers (9.x, 10.x) utilizing; High Availability (HA), SSL VPN, Global Server Load Balancing (GSLB), Load Balancing, Content Switching, App Expert, and other common NetScaler functions.
• Stabilized the legacy Citrix farm utilizing vendor by collecting and analyzing usage, configuration and error data. Tools such as; EdgeSight, SCCM, SCOM and SolarWinds were used to monitor ports, services, counters, and events for the Citrix and App-V environments. As a result, trouble tickets were reduced and system performance and customer satisfaction were i Confidential eased. Acted as Tier 3 support for problem escalation.

Confidential, Crystal City, VA

Lead Citrix Engineer

Responsibilities:

• Gathered and documented requirements for projects related to remote access. Utilizing standard project management techniques led and managed projects to implement solutions. Said projects were delivered on time and within budget.

• Designed and deployed a XenDesktop environment supporting 2500 concurrent users utilizing XenDesktop 5.0 and then upgrading to 5.5. VMWare VSphere 4.0 was the Hypervisor.
• Configured, deployed, and managed 30+ NetScalers in locations around the world. The NetScalers were configured for SSL VPN, Global Server Load Balancing (GLSB), Load Balancing, etc. Utilized Citrix Command Center and EdgeSight for NetScaler to manage and monitor the NetScalers.
• Implemented systems for remote access to domestically located resources utilizing Citrix NetScalers. The NetScalers were configured using the following functions: SSL VPN, ICA Proxy, Global Server Load Balancing (GSLB), Load Balancing, Content Switching, etc...
• Designed and implemented the deployment of XenApp 6.5 in support of 5000 users worldwide.
• Migrated USAID corporate applications to the cloud via AWS.
• Managed the Remote Systems Team comprised of 4 members. Provided team feedback on performance in group and individual meetings.

Confidential, Suitland MD

Systems Team Lead

Responsibilities:

• Managed daily operations of Systems Team.

• Coordinated systems maintenance, upgrades, patches and deployments to meet Government needs.
• Developed relationships with vendors such as Dell, Egenera and Red Hat.
• Supported Windows and Red Hat Linux systems.
• Managed a staff of 25. Conducted quarterly and annual reviews of staff. Developed performance plans for staff.
• Developed SOPs in accordance with Government requirements and regulations.

Confidential, Gambrills, MD

Consultant

Responsibilities:

• Gathered requirements to develop solutions for customers. Developed projects plans to implement customer solutions.

• Designed, deployed, and managed storage area networks.
• Designed, deployed, and managed virtual (VMware) environments.
• Designed, deployed, and managed Windows Active Directory and Exchange environments.
• Designed, deployed, and managed Citrix XenApp farms.
• Provided requirements analysis for customers at customer sites. Provided support to customers’ user base.

Confidential, Linthicum, Maryland

Senior IT Manager/Lead Engineer

Responsibilities:

• Gathered requirements to develop solutions for virtualization, storage and remote access. Presented solutions to corporate executive teams for approval. Created project plans to implement projects on time and within budget.

• Designed, deployed and managed a VMware ESX 4.0 environment, reducing the number of physical servers by 25%; resulting in a 20% cost savings.
• Designed and deployed a Citrix XenApp 5.0 farm hosted on a VMware 4.0 environment to provide access to users of corporate systems who were located in China, France, and England via Citrix Access Gateways.
• I Confidential eased server uptime by 20% by implementing SolarWinds and HP SIM and monitoring critical systems.
• Collaborated with the IT applications team to design and deploy the disaster recovery SAN to meet Sarbanes-Oxley requirements, based on ITIL framework, utilizing NetApp filers and Brocade switches.
• Managed and administered Red Hat Linux systems supporting Oracle RAC.
• Lead the Change Control Review Board and managed the change control process.
• Led the infrastructure team comprised of 11 IT professionals. Conducted weekly team meetings. Performed quarterly and annual reviews. Developed staff performance objectives.

Confidential, Washington, DC

IT Operations Manager

Responsibilities:

• Evaluated, selected and deployed help desk ticketing system, Remedy Support Magic, to improve help desk performance.

• Upgraded Citrix MetaFrame XPE environment to Presentation Server 4.0 utilizing best practices.
• Deployed HP EVA for storage requirements, thereby reducing the number of file servers by 70% and decreasing the time to run backups by 50%.
• Implemented ScriptLogic patch distribution software and process to ensure that all AIR servers were up to date with critical patches for the operating system and applications.
• Managed vendor relationships ensuring that AIR received best pricing.
• Managed operations team comprised of 8 IT professionals. Conducted daily status meetings. Performed quarterly and annual reviews. Developed staff performance objectives. Identified training opportunities for staff.

Confidential, Beltsville, MD

Network Operations Manager

Responsibilities:

• Implemented and managed Remedy Support Magic to improved helpdesk performance by meeting SLA’s.

• Implemented Citrix MetaFrame 1.8; reducing the cost of operations by 22%.
• Developed and implemented corporate IT security policies and procedures.
• Deployed and managed all LAN, WAN and security devices including Cisco switches and routers and WatchGuard firewalls.
• Managed a staff of 15. Conducted daily status meetings. Performed quarterly and annual reviews. Developed staff performance objectives. Identified training opportunities for staff.

Confidential, Annapolis, MD

Senior Network Engineer/Division Director

Responsibilities:

• Designed and implemented network (Cisco) and messaging systems (Lotus Notes) for the Naval Medical Information Management Center (NMIMC); a Navy healthcare agency in Bethesda, Maryland, and NOAA COP.

• Managed Cisco routers for RGII, NOAA, DSCA and the Virginia National Guard Bureau.
• Managed a staff of 60.
• Subject m Confidential er expert for developing responses to RFP’s, RFQ’s and RFI’s.