System Administrator Resume

SUMMARY:

Results - driven leader with a dedicated 7+ year career maintaining hardware / software, installation, configuration to support growing businesses. Fostering a culture of customer service, and committed to enabling customers / clients to achieve goals.
Adept in communicating with technical and non-technical audiences.
Analytical problem solver with outstanding organizational and communication skills.
Strength in analyzing needs and issues, defining the strategy and approach, and implementing effective solutions.
Develops system documentation and create policies to meet the needs of dynamic and continuously changing environments.
Assess and executes value-added solutions that streamline / improve operating efficiencies.
Loyal and diligent with strong work ethics, drive, and ambition. Recognized for consistently exceeding established goals; quickly learning and applying best practices; and achieving high client / customer satisfaction.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

System Administrator

Responsibilities:

Providing Level 1 & 2 support for hardware/software/network issues for users at multiple sites
Configuring and deploy new laptops and desktops
Supporting Remote and On-site users
Proving Executive support
Providing After hours support
Creating Knowledge Base for new issues
Creating SOPs to standardize the workflow for the team
Providing end user technical onboarding and training
Performing basic network and server troubleshooting and configuration
Providing issue tracking using an Footprints ticketing system
Assisting Network Administration team as needed
Assisting Security or Operations team as needed
Providing customer-focused quality service
Performing other relevant duties based upon experience

Confidential

Desktop Administrator

Responsibilities:

Providing Level 1 support for hardware/software/network issues for users at multiple sites
Configuring and deploy new laptops and desktops
Performing user account administration (creation, password resets, permissions changes)
Providing end user technical onboarding and training
Performing asset management and tracking of hardware and software licensing
Performing basic network and server troubleshooting and configuration
Providing issue tracking using an SysAid ticketing system
Using knowledge of basic operation of on-site backup systems
Assisting Network Administration team as needed
Assisting Systems Administration team as needed
Maintaining industry/technical knowledge base and facilitate/maintain industry relationships
Demonstrating commitment to providing customer-focused quality service
Supporting assigned systems with on-call availability and respond within agreed upon timeframes
Performing other relevant duties based upon experience

Confidential

Technical Support Administrator

Responsibilities:

Maintaining an inventory of all I.T. assets
Installation and upgrading of existing Operating Systems / Application Software
Onboarding and training new IT employees
Physical network infrastructure: cabling, switches, routers and other
Providing IT Support (Connectivity, Network, operating System & Application Software)
Hardware: personal computers, servers, printers, personal digital assistance
Configuration and maintaining Active Directory
Installation, maintenance, troubleshooting and documentation of all information technology
Providing overall hardware and software support