SUMMARY:

• Detail - oriented, EMR Support Specialist & Training Consultant with extensive expert proficiency in EPIC software Implementation, Testing, Training, and Ambulatory & Inpatient facility support. Consultation services for several full-life cycle implantations including Cadence, AllScripts, and Cerner. Adaptable & flexible, with superior organization skills that exceeds expectations and a strong understanding of EMR & EHR implementations. Dedicated, creative, and analytical problem solver with proven ability to complete projects with strict deadlines. Possess exceptional written and verbal communication skills that forge strong relationships at all levels. Maintains unquestionable integrity & work ethic and interested in a challenging EPIC-based position providing Go Live training and support with escalating responsibilities
• IT professional is seeking a quality organization to utilize my proven hands-on skills in routing/switching protocols (EIGRP, BGP, OSPF, HSRP, spanning tree), IP addressing and protocols (TCP/UDP) with specialized in administration, engineering, tier 1 & 2 and in Cisco technologies and F5 Load Balancers. Also have proficiency in LAN/WAN technologies including security, voice and wireless. Juniper Netscreen firewalls/ VPN.
• Trained Physicians, nurses and ancillary staff in classroom & 1-on-1 settings on various Epic Software modules
• In-depth knowledge of Epic ClinDoc, Ambulatory, Cadence, Prelude, MyChart, CPOE, EpicWeb, EpicCare Ambulatory,
• Conducted rounds on clinical floors during pre/post implementation phases of Epic
• Performed in-depth analysis of workflows, data collection, report details, and other technical issues
• Cerner Applications and functionality supported include: CPOE, PowerPlans, Ad Hoc Ordering,
• Medication Reconciliation Discharge/Depart process, Health Issue/Diagnoses management, PowerNotes, and Message Center management EpicCare Inpatient, Ambulatory, OpTime, Cadence, Provided ETE Support with CPOE, ClinDoc, Flowsheets, Inpatient & Outpatient Admissions, Smart Tools and Set-up Personal Preferences, Urgent Care, Inbasket, ATE Training
• Cerner CareNet: Go Live, ETE Support with FirstNet, CPOE, tasklist, PowerPlans, ADT, PowerOrders, PowerCharts
• Meditech: Provider Order Management (POM), Patient Care Manager (PCM), Enterprise Medical Record, Patient Care System (PCS) Problem List, Med Rec, Discharge Rountine, Scheduler and so many more

TECHNICAL SKILLS:

Epic: CPOE, ADT, Cadence, Prelude, ClinDoc: Ambulatory, ASAP/Urgent Care, Stork EpicWeb Elbow-to-elbow Physician, Nursing, and staff Training EpicCare, Go Live, MyChart

Cerner: Cerner PowerChart, PowerOrders, PowerNotes, Meditech, McKesson, AllScripts Eclipsys (SCM 5.0 & 5.5) NextGen

Cisco Technologies: Cisco IOS, ASDM, Cisco ISR G1 & G2 Series, Cisco Catalyst Series, Cisco Nexus

Network Technologies: CDP, Frame-relay, ACL, NAT, PAT, RIP, OSPF, EIGRP, BGP, MPLS, VTP, SNMPv3, SMTP, ARP, TCP, UDP, Static Routing, Stub Routing, NBMA, Sonet, VLAN, VTP, HSRP, STP, SVI, CEF, Etherchannel, BPDU, GLBP, VRRP.

Peripheral Technologies: AAA, IPS/IDS, TACACS+, RADIUS, SSH, VPN, VoIP, CUCM, QoS, PoE, CME, CUE, MAC Address Filtering,SIP, MGCP, RTP, SCCP, SRTP, UCCM, UCCX.

Connectivity & Hardware: Exchange Servers, Blade Servers, DNS Servers, DHCP Servers, Web Servers Ethernet, Fast Ethernet, WAN, LAN, TCP/IP, RAID systems.

Monitoring Tools: Wireshark, Openview, VMware, Solarwinds, F5, Cisco Works. Junos Operating system

Enterprise Technologies: Windows 98/2000/XP/VISTA/7, Microsoft Office Suite, Linux, Scanners, Desktop and Networked Printers, Epic Systems, Epic Prelude Ambulatory, Cadence ADT, ClinDoc, Golive.

PROFESSIONAL EXPERIENCE:

Confidential, MA

Cerner Trainer/Adopting Coach/Conversion specialist

Responsibilities:

• Trainer for physicians and nurses All Clinicians in Rehab Acute setting, Respiratory Therapy, Occupational Therapy staffs in preparation for a Go-Live. Trainer for the physicians and the nurses before and Durand go-live
• Provided strategic and educational expertise for the successful development and implementation of initial Go-Live and
• Cerner modules Implemented Dragon for the system, created account, teach how to create voice recognition, smart phrases ECT
• Support superior dictation experience for physicians using virtualized EHRs, allowing them to switch seamlessly between dictation and other input methods as needed, correct dictated notes via voice commands and more.
• Dragon trainer for all physicians
• Worked in collaboration with the Clinical Informatics Department to develop a training curriculum coordinated the 24x7 staff support schedule needed during the conversion Cerner and documented project meetings as well as facilitated team discussions.

Confidential, Charleston, SC

Epic Inpatient/Optime/Imp Trainer Dragon specialist

• Leading Work Flow Walk Through sessions for stake holders, on-call and ticket queue management and resolutions as well as coordinating meetings and review sessions for project leadership and operational stakeholders.
• Proactively communicated and addressed issues that arose during the implementation process
• Provided strategic and educational expertise for the successful development and implementation of initial Go-Live and on-going Epic modules and training programs
• Troubleshot and reported error messages, printing issues, and security problem Released, acknowledged & completed orders utilizing doc flow sheets and MAR to link medications Printed After Visit Summaries and discharge instructions
• Dragon Trainer for Class room up to 65 physicians and individually. Completed and maintained time and attendance forms for every consultant
• Proactively communicated and addressed issues that arose during the implementation process
• Implemented Dragon for the system, created account, teach how to create voice recognition, smart phrases ECT. Completed and maintained time and attendance forms for each consultant.

Confidential, Hartford, CT

Epic Cadence/Ambulatory TRAINER

• Classrooms trainer with more than 30 physicians and nurses, Trainer for physicians and nurses All Clinicians in class room,
• Respiratory Therapy, Occupational Therapy staffs in preparation for a Go-Live Provided elbow-to-elbow, over-the- shoulder and personal support to All Clinicians in Rehab Acute setting, Respiratory Therapy, Occupational Therapy staffs in preparation for a Go-Live Proactively communicated and addressed issues that arose during the implementation process
• Provided strategic and educational expertise for the successful development and implementation of initial Go-Live. cover Radiology
• Troubleshot and reported error messages, printing issues, and security problems,
• Released, acknowledged & completed orders utilizing doc flow sheets and MAR to link medications
• Printed after Visit Summaries and discharge instructions. vendor liaison, troubleshooting and regular on Providing technical support services including application software support, coordination of service requests, system upgrade coordination, go-live support,

Confidential, New York, NY

Epic Ambulatory/Radiant TRAINER

• Contracted (for the second time) with the Clinical Informatics Department at Holy Family Hospital as the Lead Site Trainer for their EPIC upgrade / implementation / conversion from Next to EPIC
• Classrooms trainer with more than 40 physicians and nurses, Trainer for physicians and nurses All Clinicians in class room,
• Providing technical support services including application software support, coordination of service requests, system upgrade coordination, go-live support, vendor liaison, troubleshooting and regular on coverage
• Provided elbow-to-elbow, over-the-shoulder and personal support to All Clinicians in Rehab Acute setting, Respiratory Therapy, Occupational Therapy staffs in preparation for a Go-Live.
• Proactively communicated and addressed issues that arose during the implementation process Provided strategic and educational expertise for the successful development and implementation of initial Go-Live and on-going Epic modules and training programs
• Troubleshot and reported error messages, printing issues, and security problems Released, acknowledged & completed orders utilizing doc flow sheets and MAR to link medications Printed After Visit Summaries and discharge instructions Shift manager using software such as shift planning to well organize and coordinate the implementation
• Provide supervision and guidance to employees in implementing behavioral planning and proactive strategies Completed and maintained time and attendance forms for every Consultant during the Go-live.

Confidential

SCHEDULES COORDINATOR/Epic Trainer

• Contracted (for the second time) with the Clinical Informatics Department at Holy Family Hospital as the Lead Site Trainer for their EPIC upgrade / implementation / conversion from Next to EPIC
• Responsibilities included training physicians, clinicians and other end users on Epic software specifically focusing on the following applications: Order Management (OM), ED Tracker, electronic Medication Administration Record (eMAR), Bedside Medication Verification (BMV), Patient Care System(PCS), Electronic Signature, Physician Documentation ( PDoc) and the Electronic Medical Record(EMR).
• Worked in collaboration with the Clinical Informatics Department to develop a training curriculum coordinated the 24x7 staff support schedule needed during the conversion EPIC and documented project meetings as well as facilitated team discussions
• Conducted classroom training on the CBT's for Physicians Followed hospitals established methodology for maintaining communications regarding project issues through the use of SharePoint and Outlook.
• Troubleshoot issues and communicated problem resolution for reported issues managing Round Clock shifts for 300 Consultants and staff, using shift planning St Joseph’s Hospital Mission Viejo, Ca. (H.P Technologies, Phoenix, AZ) (Contract) d Sister Hospital in Laguna Beach, Ca.

J .H.S CERNER CONVERSION SPECIALIYST/ Trainer

Confidential

• Trainer for physicians and nurses All Clinicians in Rehab Acute setting, Respiratory Therapy, Occupational Therapy staffs in preparation for a Go-Live. Trainer for the physicians and the nurses before and Durand go-live
• Provided strategic and educational expertise for the successful development and implementation of initial Go-Live and
• Cerner modules Implemented Dragon for the system, created account, teach how to create voice recognition, smart phrases ECT
• Support superior dictation experience for physicians using virtualized EHRs, allowing them to switch seamlessly between dictation and other input methods as needed, correct dictated notes via voice commands and more.
• Dragon trainer for all physicians
• Worked in collaboration with the Clinical Informatics Department to develop a training curriculum coordinated the 24x7 staff support schedule needed during the conversion EPIC and documented project meetings as well as facilitated team discussions.

Confidential, Louisville, KY

CERNER Trainer/Schedule CORDINATOR

• Trainer for physicians and nurses All Clinicians in Rehab Acute setting, Respiratory Therapy, Occupational Therapy staffs in preparation for a Go-Live
• Proactively communicated and addressed issues that arose during the implementation process
• Provided strategic and educational expertise for the successful development and implementation of initial Go-Live and Cerner modules.
• Troubleshoot and reported error messages, printing issues, and security problems
• Released, acknowledged & completed orders utilizing doc flow sheets and MAR to link medications
• Printed After Visit Summaries and discharge instructions
• Creating and mapping documents for Cerner in Chart View 4 and 5, running purge Utility to cross over in Chart view. Stop ERM2 Rassl inc service on Production and restart on development system, and reverse after testing is done.
• Resend discharged account from host system SMS to 3M chart view, and then use RASI software to resend admission packages to Chart view. Build different schedules method for nurses and physicians.

Confidential, Miami, FL

CERNER GO-lives specialist/ Trainer

• Commend Center, Tickets Processing, make changes by adding and creating templates, disaster recovery, processing glitches within the SYSTEM
• Trouble shooting and recovering in a timely manners, Coordinator for the round clock shift, monitoring work flow, and Schedule Plus swing shift
• Trainer for the physicians and the nurses before and Durand go-live
• Provide supervision and guidance to employees in implementing behavioral planning and proactive strategies. Reports to the project manager and the hospital staff, share ideas and concerns
• Provide Elbow support when needed.
• Class room trainer With 45 go-live support consultant
• Working with the IT team for printer set up and trouble shouting. Upgraded from HP Brothers to Kyocera.

Confidential, Wichita, KS

Scheduler and Coordinator

• Scheduling and preparing calendar, Performing task as set patient priorities
• Provided elbow-to-elbow, over-the-shoulder and personal support to All Clinicians in Rehab Acute setting, Respiratory Therapy, Occupational Therapy staffs in preparation for a Go-Live
• Proactively communicated and addressed issues that arose during the implementation process
• Provided strategic and educational expertise for the successful development and implementation of initial Go-Live and on-going Cerner modules and training programs Troubleshot and reported error messages, printing issues, and security problems
• Released, acknowledged & completed orders utilizing doc flow sheets and MAR to link medications Printed After Visit Summaries and discharge instructions
• Implemented Dragon for the system, created account, teach how to create voice recognition, smart phrases ECT. Completed and maintained time and attendance forms for each consultant.
• Using scheduling tools to set up Schedule for all employees in the facility directory

Confidential, Christiana, DE

CERNER adopting coach /Dragon Trainer

• Provided elbow-to-elbow, over-the-shoulder and personal support to All Clinicians in Rehab Acute setting, Respiratory Therapy, Occupational Therapy staffs in preparation for a Go-Live
• Proactively communicated and addressed issues that arose during the implementation process
• Provided strategic and educational expertise for the successful development and implementation of initial Go-Live and on-going Cerner modules and training programs Troubleshot and reported error messages, printing issues, and security problems
• Released, acknowledged & completed orders utilizing doc flow sheets and MAR to link medications Printed After Visit Summaries and discharge instructions
• Implemented Dragon for the system, created account, teach how to create voice recognition, smart phrases ECT. Completed and maintained time and attendance forms for each consultant.

Confidential, Bright port, CT

Project Coordinator/Scheduler

• Commend Center, Tickets Processing, make changes by adding and creating templates
• Disaster recovery, Processing glitches within the module trouble shooting and recovering in a timely manners
• Coordinator for the night shift, monitoring work flow, and schedule Trainer for the physicians and the nurses before and Durand go-live
• Reports to the project manager and the hospital staff, share ideas and concerns Provide Elbow support when setting up Different needed type of printers on management’s request.
• Make transition an updated from different set of printers, support on a daily not limited trouble shouting and configuration. Build different schedules method for nurses and physicians.

Confidential, Concord, CA

Scheduler and Team lead

• Trainer for physicians and nurses before and after Go-live 60 providers in each class
• Provided elbow-to-elbow, over-the-shoulder and personal support to All Clinicians in Rehab Acute setting, Respiratory Therapy, Occupational Therapy staffs in preparation for a Go-Live
• Proactively communicated and addressed issues that arose during the implementation process
• Provided strategic and educational expertise for the successful development and implementation of initial Go-Live and on-going Epic modules and training programs
• Ensured physicians, nurses, patient care technicians, and unit coordinators implemented and activated accurate Cerner CPOE and supported Command Center with application issue reports CHR
• Released, acknowledged & completed orders utilizing doc flow sheets and MAR to link medications
• Printed after Visit Summaries and discharge instructions.
• Created cheat sheet for the classroom upload materials to assist with training on E learning

Confidential, Raleigh, NC

Epic Inpatient/Optime Trainer/ Dragon specialist

• Leading Work Flow Walk Through sessions for stake holders, on-call and ticket queue management and resolutions as well as coordinating meetings and review sessions for project leadership and operational stakeholders.
• Proactively communicated and addressed issues that arose during the implementation process
• Provided strategic and educational expertise for the successful development and implementation of initial Go-Live and on-going Epic modules and training programs
• Troubleshot and reported error messages, printing issues, and security problem Released, acknowledged & completed orders utilizing doc flow sheets and MAR to link medications Printed After Visit Summaries and discharge instructions
• Dragon Trainer for Class room up to 65 physicians and individually. Completed and maintained time and attendance forms for every consultant
• Proactively communicated and addressed issues that arose during the implementation process
• Implemented Dragon for the system, created account, teach how to create voice recognition, smart phrases ECT. Completed and maintained time and attendance forms for each consultant.

Confidential, Franklyn TN

Meditech | Trainer

• Design, code, test, and implement new HL7 interfaces using Summit Express Connect Interface identifies and investigates end-user concerns and documents analysis and findings; interviews system users and determines preliminary user requirements and problems for interfacing with Meditech 6.X
• Create project and process documentation for interface, applications and operating system environment; Include filtering, message customizations, problem resolution, Root Cause Analysis, and alerting
• Evaluate components or systems to determine integration requirements and ensure final solutions meet organizational needs
• Works with other IT Services staff to troubleshoot and resolve system problems in a manner consistent with a mission-critical healthcare environment; this includes after hours on-call responsibility shared with team members on a rotational basis
• Negotiate interface parameters with customers for workflow along with data format for regular and template interface types
• Design, and modify existing automation(scripting) tools
• Created new and modified existing FTP connections
• Participated in all project scoping meetings to examine and identify Information Technology needs
• Evaluates IT application updates and revisions and participates in testing