PROFESSIONAL PROFILE:

• Senior Exchange Administrator with in - depth knowledge of business technology processes, desktop and mobile device management support.
• Eager to meet challenges and quickly assimilate the newest and latest technologies, skills, concepts, and ideas while remaining abreast of industry technical trends and new development in order to meet industry standards.

TECHNICAL SKILLS:

• Microsoft Exchange 2010/2016 | Outlook 2007/2010 Active Roles Server
• Microsoft Office Communication Server 2007 R2/Lync 2010 Active Directory 2003/2008
• Symantec NetBackup 7.6 | Avamar Symantec Cloud-HMA
• Cisco Ironport ITSM/VSM
• HP OpenView ServiceCenter Blackberry Administrator Console 10.0
• ForeFront Identity Manager AirWatch 7.1 | 7.3| 8.0.8
• GOOD Mobile Control Microsoft SCOM
• Microsoft SharePoint WebEx
• McAfee IronMail Email Gateway 7.6 BMC Remedy IT Service Management
• VMware vSphere 5.5 Cisco Jabber 10.6.4

PROFESSIONAL EXPERIENCE:

Fort Lee, Virginia 

Senior Windows Server Administrator

• Provides infrastructure technical and functional activities required for full integration of Microsoft Exchange, SharePoint, System Center and all security appliances and applications.
• Performs analysis on Enterprise applications to provide input into the functional and engineering requirements for all deployments while maintaining the agency’s secure gateway appliances and applications.
• Executes applicable Information Assurance Vulnerability Management (IAVM) controls for systems while performing remediation actions for compliance, Security Technical Implementation Guide (STIG), and vulnerability scan violations.
• Ensures the Host Based Security System (HBSS), Assured Compliance Assessment Solution (ACAS), Security Content Automation Protocol (SCAP), and Compliance Checker (SCC) tools are used for system security compliance.
• Configuring the environment for a transition from Exchange 2010 to Exchange 2016 .
• Utilizes Powershell to create and modify Active Directory and Exchange accounts.
• Administers systems by actively managing patching, routine maintenance and backups to include the scheduling and execution of related tasks.
• Manages the functionality and efficiency of a group of computers running on Windows Server 2008 R2 and Windows Server 2012.
• Maintains the integrity and security of servers and systems while developing and implementing testing strategies and documents results.
• Will provide recommendations to purchase hardware and software as the McAfee IronMail nears end-of-life support while coordinating installations and providing backup recovery.

Chester, VA

Enterprise System and Mobility Engineer

• Provided general subject matter expertise in all applicable areas including support procedures, security, troubleshooting, and technology advancement and maintenance. Managed strict deadlines in an environment that demanded independent and team approach including, collaboration with peers, leadership, project management, and agency team resources to ensure effective communication with all stakeholders.
• Fostered cross-functional cooperation and collaboration in support of organizational business process improvement initiatives through personal leadership, task force facilitation, and participation on assigned project teams.
• Ensured continuous improvement of our systems, processes, documentation, business and client support to include updating procedures, adherence to performance metrics, capacity management planning and provide timely resolution to issues that arise.
• Generated daily analytical reports regarding essential information and trends from the queues and engaged in daily conference calls reviewing important tickets and pending issues with the queues.
• Analyzed and resolved user problems related to storage and backup services while keeping program SLA commitments.
• Accountable for operational excellence of the Commonwealth of Virginia a very complex messaging environment of over 85,000 user base with over 80 messaging and support servers. Vital team member of administrators responsible for installation and support of the Microsoft Exchange mail system, including the coordination of routine and emergency maintenance, integration with other systems, proactive monitoring, performance tuning, troubleshooting, installation of upgrades and new servers, and escalation of issues while following Microsoft best practices.
• Assisted with driving the implementation of AirWatch, the innovative mobility solution for integrating messaging services on agnostic smartphones for the Commonwealth of Virginia. Collaborated with cloud vendor, internal systems, and customers to provide problem-solving solutions with minimal impact to business operations.
• Configured AirWatch policies with use of Smart Groups to establish and maintain security restrictions and enforce compliance policies. Additionally, reduced risk with assisting in the implementation of S/MIME for mobile email encryption on iOS and Android devices.
• Responsible for the day-to-day management of legacy mobility solutions to ensure optimal health for our Blackberry Enterprise Servers and GOOD Technology servers. While ensuring continuous improvement of our systems, processes, documentation, business and client support to include updating procedures, adherence to performance metrics, capacity management planning and provided timely resolution to issues that arise.
• Administered the Blackberry Enterprise Server and GOOD Server, which include adding and removing devices and users, editing IT policies, providing technical support for Enterprise Activation, and managing mobile data services.
• Administered various tasks within Active Directory, Active Roles Server and ForeFront Identity Manager such as password resets, group permissions, and account modifications. Provided PKI/SSL certificate support, maintain internal DNS updates and basic group policy management.
• Stretch assignments to include but not limited to: Assistant to management for weekly VITA/NG escalation meetings; assisting with transitioning Tier I related tasks to the Accounts Management Helpdesk team to increase work production for the Tier I team; created new and updated previous standard of procedures for the team to ensure technical processes were being worked in the proper manner across the board.

• Provided continual monitoring and hourly updates to the Critical Incident Manager of all SEV 1 and SEV 2 incidents. Led technical teams and provided guidance in incident resolution with SLA timeframes, ensuring all needed service areas were represented on the technical bridge.
• Monitored and mitigated any SEV 1 or 2 tickets in peril of breaching SLAs due to lack of progress. Monitored SEV 3 tickets in danger of SLA breach and recommended select SEV 3 tickets that could be closed.
• Provided recommendations to the Critical Incident Manager on ticket severity classification that may be incorrectly categorized. Reviewed and provided recommendations on changes to support processes to ensure continuous improvement of the incident management and outage management procedures.
• Coordinated with the Service Delivery team to produce an automated SLA notification alert that is now being utilized across the partnership to ensure SEV 3 incident tickets do not breach SLA.
• Assisted the Service Delivery team with processing standard, minor and major changes within Change Management; assisted Problem Management with outstanding Root Cause Analysis; and assisted Configuration Management with their backlog in the Configuration Management Database (CMDB). Also assisted the Disaster Recovery team with DR testing annually.

Fort Lee, Virginia

Information Technology Administrator

• Diagnose, troubleshoot, resolve hardware, software, or other network and system problems, and replace defective components when necessary.
• Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.
• Prepared purchase orders to the government representative for various IT departments. Processed work orders with the SCOE G-6 Helpdesk and forwarded repair activity components for repair.
• Prepared and maintained actions, decisions, notices, complaints and other documents as directed by the CIO G-6 staff.