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It Support Specialist Resume

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Brooklyn, NY

SUMMARY:

  • CCNP certified Network Engineer with over 8 years of experience with demonstrated success in network configuration, implementation, integration and troubleshooting of various technologies from medium to enterprise environment.
  • Configuration and installation of VoIP phones.
  • Implementation traffic filters on Cisco routes using Standard, extended ACLs and firewalls.
  • Expert Level Knowledge about TCP/IP and OSI models.
  • Implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP ability to interpret and resolve complex route table problems.
  • Implementing and troubleshooting complex layer 2 technologies such as VLAN Trunks, VTP Ether channel, STP, RSTP and MST.
  • Implementation of HSRP, VRRP and GLBP for Default Gateway Redundancy.

TECHNICAL SKILLS:Programming Languages:  C, C++, Oracle Database, HTML, Java Script, Visual Basic, and SQL.

Connectivity & Hardware:  Cisco 3900, Cisco 2900 Cisco 1900, Cisco 800, Cisco Catalyst Series Switches, Exchange Server, Blade Servers, DNS Servers, DHCP Servers, Web Servers Ethernet, Fast Ethernet, WAN, LAN, TCP/IP, RAID systems, Cisco ASA 5500.

Network Technologies:  CDP, Frame - relay, PPP, Access Control List (ACL), Network Address Translation (NAT), Port Address Translation (PAT), OSPF Virtual links, RIPng, RIP, RIPv2, OSPF, EIGRP, BGP,VTP, SNMP, SNMPv3, SMTP, ARP, TCP, UDP, Static Routing, Stub Routing, VLAN Trunking, Multi-Area OSPF, NBMA, Sonet, VLAN, VTP, HSRP, STP, SVI, CEF, Ether channel, BPDU, Port fast, GLBP, VRRP.

Peripheral Technologies:  802.11 a/b/g/n/ac, WLAN, WAP, AP, SSID, LWAPP, CSMA/CA, AAA, IPS/IDS, TACACS+,RADIUS, SSH, VACL, PVLAN, Firewall, VPN, Tunneling, Cisco ACS, Pix, IPSEC, DMZ, VoIP, IP Phone, Catalyst, CUCM, QoS, PoE, CME, CUE, Port Security, MAC Address Filtering, SIP, MGCP, RTP, SCCP, SRTP, UCCM, UCCX.

Monitoring Tools:  Finisar, Wire shark, Remedy, Open view, Cacti, Nagios, VMware, Solar winds, F5, and Cisco Works.

Programming Languages:  C, C++, Oracle Database, HTML, Java Script, Visual Basic, and SQL.

Applications & CMS:  Windows XP/2000/2003/7, Microsoft Office Suite, Adobe Photoshop, Macromedia Suite, Active Directory, Exchange 2003/2008, Joomla, Phpfusion.

PROFESSIONAL EXPERIENCE:

Confidential, Brooklyn, NY

IT Support Specialist

Responsibilities:
  • Configure routers and APs.
  • Configure, install, and troubleshoot VPNs.
  • Monitor, evaluate & report on health of WAN/LAN Network.
  • Produce detailed site designs.
  • Configured ether channels using PAgP and LACP.
  • Provide detailed network assessment reports of existing networking infrastructure environments with detailed analysis and recommendations.
  • Configuring VLANs, STP, VTP and Inter-VLAN routing in LAN environment.
  • Oversee the deployment of the designed solution including the resolution of any issues.
  • Provide implementation, support, testing and troubleshooting assistance on new network designs.
  • Troubleshoot network failures and outages

Confidential, Tustin CA

Network Engineer

Responsibilities:
  • Configure and install VoIP phones (7904, 7940, and 7960).
  • Access network needs for optimal performance including redundancy and LAN remediation for end-of-life devices and blades, as well as identify single points of failures for uplinks for access switches to core and distribution switches.
  • Designed ACLs, ASA firewalls, VLANs, troubleshooting IP addressing issues and taking back up of the configurations on switches and routers.
  • Configure routers (Cisco 2800, 3600, 4500 Series) and Aps and WLCs.
  • Transition newly acquired customers to Verizon MPLS.
  • Configure routing protocols such as BGP, EIGRP, OSPF, on Cisco routers (2800, 3800, and 6500) and other equipment.
  • Hands-on Experience working with logical design models (L2/L3, Spanning tree, VTP, VLANs, physical cabling) as well as provide redundancy through HSRP
  • Monitor networks using Wire shark, Solarwind & Nagios for efficiency and security..
  • Update network design diagrams to reflect changes and remediation implementations using Visio.
  • Configure HSRP on routers and switches to provide redundancy and fault tolerance.
  • Perform back up for disaster recovery.

Confidential, Chicago, IL

Network Administrator/ IT Support Specialist

Responsibilities:
  • Configured, installed, and maintained computers and networking devices,
  • Oversaw network and equipment upgrades, and configuration changes.
  • Quickly resolved all IP network issues to reduce waste and downtime.
  • Provided tier 1 and 2 support for HP, DELL and APPLE Technologies.
  • Supported the VoIP Network
  • Ensured thorough network documentation and backup.

Confidential

Network Engineer

Responsibilities:
  • Perform network documentation, wireless network expansion and created disaster recovery plan.
  • Configure Cisco Catalyst Switches, Poe Switches, Routers and Access Points.
  • Create and configure VPNs and wireless subnets
  • Configure network security using ACL and firewalls.
  • Create and maintain Windows Active Directory, Group Policy, Mail Servers and Vmware clients.
  • Work with DHCP & DNS on Windows Server.
  • Manage the phone network.
  • Maintain and manage the hospital database (MySQL), and clinical software, EMR.
  • Manage and maintain hospital servers’ Windows 2003 & Windows 2008
  • Provide staff training and end-user support.
  • Troubleshoot and maintain the entire network and perform routine backups.

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