SUMMARY:

• Administered and designed MS Systems Center, AD DS, Microsoft Exchange mail servers, scheduled resources, and distribution groups for enterprise solutions
• Experienced traveler able to work remotely without supervision and provide quality deliverable on time according to specification
• Succeeds under pressure while effectively handling escalations of time critical issues through effective communication
• Since 1993 applied IT experience within co - location, software, government, pharmaceutical, education, insurance, utilities, manufacturing, banking and retail industries
• Successfully fulfilled roles ranging from Tier I to Tier III support functions, project design, systems integration, implementation and project management
• Specified operational requirements of IT services for business units supporting networks ranging from 100 to 10000 hosts in small businesses and large enterprises
• Defined standards for business applications and enterprise services incorporating best practices for OS configuration of workstations, servers and software
• Managed IT vendors supporting business development that provided applications, WAN services, telephony services, premises cabling, and other hardware
• Extensive experience designing and implementing LAN/WAN solutions, Internet connectivity, and troubleshooting complex routed and switched network environments
• Extensive experience in business applications support, system administration, maintenance, security services, performance monitoring, back up, and application training
• Integration of AD DS DNS, MS Exchange Server 2007-2013, Office 365, MS Lync 2010/2013 with EV, MS SQL Server, MS TMG/ISA Server, and MS IIS in complex networks
• Extensive knowledge of Windows Server 2008(R2)/2012(R2), Active Directory, DNS, DHCP, MS Exchange 5.5-2013, Symantec BUE 10-2012, Cisco IOS/SDM
• Extensive experience with HP and Dell server, workstation, and notebook hardware specifying solutions, provisioning, installation, configuration, maintenance, and repair
• Experienced with Cisco, Intel, and 3Com network hardware, copper, fiber and wireless LAN technology, and various audio/video equipment
• Administered, configured, and supported complex financial, actuarial, environmental compliance, manufacturing logistics, and ERP systems
• Created or modified mission critical SQL reports for ERP/MRP and proprietary database driven applications using various middleware
• Provided end-user training and support for ERP/MRP systems, 2D/3D design applications, executive systems, and office productivity applications

PROFESSIONAL EXPERIENCE:

Confidential, Vero Beach, Florida

Technical Support Engineer

• Support Office 365 Workloads (Exchange Online, SharePoint Online, OneDrive for Business, Skype for Business, Office Suite, Project Online, Visio, Intune and Mobile Device Management)
• Support Office 365/Exchange Online Onboarding and IMAP, Cutover, and Hybrid Migrations
• Support and assist tenants with DNS, AD DS, Group Policy and Domain Registrar and Digital Certificates and Signing

Sr. Systems Engineer/Administrator

Confidential, Austin, Texas

• Engineering, planning, monitoring and administration of AD DS across the organization forests and domains and leveraging Group Policies, ACL's, CIFS Shares and PowerShell scripting
• Engineering and administrative support for operations of 3 massive co-location facilities (Data Foundry), software development (Goldenfrog) and Usenet (Giganews) companies
• Engineering, planning, monitoring and administration of MS System Center DPM and Veeam Backups for VMWare ESXi vCenter HA Cluster using vCenter and PowerCLI (PowerShell) scripting
• Engineering, planning, administration and installation of Windows Application Servers using MS Windows 2008 (R2)/2012 (R2) facilitating AD DS, Exchange Server 2010 with DAG, MS Remote Desktop Services (2008 R2, 2012 R2), MS SQL Server 2005/2008 and SharePoint 2013 using GUI, CLI and PowerShell to administer systems
• Traffic analysis, management and monitoring of AD DS, HTTP(S), SNMP, SMTP using Microsoft Message Analyzer, OIDView and TELNET/SSH Sessions
• Researched and deployed proof of concept MS System Center cluster using SCCM, SCOM, SCVMM, SCDPM, Orchestrator and SCSM and researched MS Windows Server 2016 TP
• Supported Tier II / III problem resolution, root cause analysis and preventative maintenance for 650+ host local area network at Austin and Houston data centers
• Engineering support and implementation of WSUS, SNMP Network Monitoring, Syslog, Peace Keeper and Spiceworks 7.x
• Administered MS IIS Server 8.0 and IIS FTP service, DNS/DHCP and File/Print Servers with VSS and deduplication (with MS Server 2012 R2)
• Maintained network security by implementing SonicWALL Email Security, AD DS deployed Group Policies, File Server ACE's and administer ESET RA Server for 500 clients
• Monitoring, configuration and installation of Quanta, SuperMicro and various model Dell servers for virtualization clusters, application server clusters and stand-alone server implementations
• Troubleshooting, Configuration, maintenance and installation of Promise, Dell, and Nimble SAN (iSCSI Target LUN's)
• Administer Avaya Definity PBX, Confluence, as well as some support of Linux and Mac OSX
• Assisted with design and implementation of LAN and WAN of across new and existing sites using Cisco models 6509, ASA 5520, and 2960G and Cisco VPN

Systems Administrator

Confidential, Austin, Texas

• Performed AD DS domain migrations integrating various sites into NFP corporate domain using Microsoft ADMT due to mergers and acquisitions
• Assisted with implementation of nationwide LAN and WAN across 5 states and 32 sites of acquired partners due to nationwide M&A
• Implemented and administered Active Directory domain controllers and application servers, VPN services and AD Group Policies
• Troubleshooting, Installation, configuration, monitoring and maintenance of Dell R720 and T720 VMWare ESXi Server Hypervisors
• Configuration, Installation, monitoring and maintenance of server hardware, server operating systems, applications and utility software for newly acquired sites
• Supported Tier 1 - 3 problem resolution and preventative maintenance for new installations at acquired sites
• Researched proof of concept of Microsoft BitLocker Administration and Monitoring for AD DS integration with group policies and BitLocker Key Backup to AD DS

Sr. Systems Administrator/Engineer

Confidential, Austin, Texas

• Engineering support and execution of AD DS domain migration of 4 worldwide domains with Microsoft ADMT into a new company worldwide domain due to mergers and acquisitions
• Engineering support and administration of Lync 2010/2013, FOPE, Exchange Server 2010 and Office 365, MS SQL Server 2008/2012, MS Windows 2008 (R2)/2012 (R2), AD DS, Microsoft RRAS
• Engineering support and administration for Exchange Server 2010 to hybrid Office 365 migration OWA App and Licensing, Okta federation services, and AD DirSync
• Engineer deployment and administer Microsoft BitLocker and AD DS integration with group policies and BitLocker Key Backup to AD DS and Maintain security with Group Policies
• Troubleshoot and administer Hyper-V host and guest clusters, MS IIS Server 8.0 and IIS FTP service, AD integrated DNS/DHCP and File/Print Servers with VSS and deduplication
• Administration of MS SCCM, MS VMM, MS DPM, Clustered Hyper-V instances leveraging VBScript and PXE Boot
• Tier 3 problem resolution, root cause analysis and preventative maintenance for 350+ host local area network at Austin Office as well as other aspects of global WAN
• Plan, implement, and maintain Active Directory, LAN, WAN, application servers, VPN services, Group Policy, and PowerShell scripts and Implement security using access rules and ACL’s
• Perform management, monitoring, and traffic analysis Microsoft Network Monitor and plan and implement ACL’s on Cisco ASA 5520 and FW perimeter network
• Install, configure, monitor and maintain Dell R720 VMWare ESXi Servers and various model HP G6/G7 Hyper-V Servers using RAID-5, 1+0, 6+0 and TLB, SLB, 802.3ad
• Specify, install, configure, monitor and maintain all server hardware, server operating systems, applications, utility software and APC UPS systems
• Assist with design and implementation of global LAN and WAN across 4 countries using Cisco models 2921, ASA 5520, 4510, 2960G via DMVPN and Cisco AnyConnect

Sr. Network Engineer/Systems Administrator

Confidential, Lauderdale, Florida

• Engineer and implement Network Monitoring Server integrating MS SCOM 2007, WSUS and Windows Deployment Services, syslog, SNMP, and Spiceworks 6.x
• Plan and implement GroupWise to Exchange 2007 migration using Quest migration software
• Engineer deployment and administer Microsoft Exchange Server 2007/2013 (with 2007 ETS) including Outlook Web Access and
• Engineer deployment and administer network security infrastructure using TMG Server 2010/ISA Server 2006 and Microsoft CA PKI implementation for SSL data encryption
• Engineer deployment and administer MS SQL Server 2005/2012, MS Windows 2003 (R2)/2008 (R2)/2012 (x86/x64) AD DS, Lync 2010/2013
• Engineer deployment and administer AD DS, LAN, WAN, app servers, VPN, Group Policy, and OS images via Windows Deployment Services via PXE Boot and write custom admin VB Scripts
• Install, specify, configure, and maintain Microsoft Hyper-V on Dell Power Edge R905 for allocation as host for Virtualization Project and guest clustering
• Support Tier II / III problem resolution, root cause analysis and preventative maintenance for 150+ host wide area network covering the entire 19th Judicial Circuit
• Administer MS IIS Server 6.0/7.0/8.0 and IIS FTP service, Hyper-V VM, Symantec BUE 2010/2012, NOD 32 Anti-Virus v 3/4/5, DNS/DHCP and File/Print Servers with VSS
• Engineer deployment and administer system wide security using access rules/ACL’s and Cisco IPS
• Traffic analysis, monitoring and administration of Microsoft ISA server 2006/Forefront TMG 2010
• Specify, install, configure, monitor and maintain Dell R905 Hyper-V host, Fiber Channel DAS (16TB RAID-60), and HP MSL 2024 (30+ TB)
• Specify, install, configure, monitor and maintain all server hardware, server operating systems, applications, utility software and APC UPS systems
• Install, configure and maintain dual and quad socket Processor Dell Servers using RAID-1, RAID-5, RAID-1+0, RAID-6+0, NIC Teaming (TLB, SLB, 802.3ad)
• Support and deploy ESET NOD32 AV 4.x and Diskeeper 2008/2009, upgrade Kaspersky AV Enterprise Edition 6.5; Maintain Backups using Symantec BUE 12.x/2010/2012
• Monitor and troubleshoot LAN and WAN environment using OID view, MS Network Monitor 3, MRTG/PRTG using SNMP to analyze protocol traffic
• Engineer deployment and administer LAN and WAN across 4 counties using Cisco models 2821 ISR, 878 ISR, 3960G, 2960G via Metro Ethernet, Dark Fiber, and L2L VPN using IPSEC
• Install, configure, monitor, upgrade and maintain Cisco 2960G, 3560G, 2821 ISR, 878 ISR, and various Foundry Layer 3 switches
• Maintain network security by implementing Cisco IPS (2821 ISR, 878 ISR), AD DS deployed Group Policies, email integrated AV, and dual FW perimeter network

LAN/WAN Engineer

Confidential, Indianapolis, IN

• Provided Tier II / Tier III problem resolution and preventative maintenance for 9000+ host corporate network covering North and South America and India
• Troubleshooting North American network problems with using advanced network knowledge and Sniffer, Cisco Works, Concord, SMARTS, and ICMP
• Troubleshooting and configuration of L2L VPN connections using IPSEC and support OSPF protocols on HSRP enabled routers as well as ATM LANE
• Utilized advanced knowledge of Cisco routers and switches, Cisco VPN, PIX, TCP/IP, DHCP/DNS, and OSPF to support global telecommunications network
• Supported Cisco PIX 500 Series FW, VPN 3000 Series concentrators, FWSM, CSM, within a global network of over 720 routers and other devices
• Supported, installed and configured Cisco 2900, 2900-XL, 3550, 3750, 4500, 6500, 7200 Series switches
• Supported, installed and configured Cisco 1700, 2600, 3800, 3950, 7200, 7500, and 8500 series routers and multi-service routers
• Performed change requests and change management of ACL, VPN tunnels, VLAN and sub-networks within class A public address space
• Supported application Remedy Action Request System, SMARTS NMS and produce custom Remedy reports
• Participated in disaster recovery and business continuity management of LAN and WAN systems
• Participated in 12 hour 7 day on-call rotation to provide afterhours network support for all internal Tier II / Tier III incidents and LECs and ILECs

Project Manager and Information Technology Consultant

Confidential

• Engineered Implemented and administered Microsoft Operations Manager for application server and Cisco device monitoring and leveraging VBScript for connectors
• Re-engineered 120-host network encompassing core, distribution, and access layer increasing network performance over 1000% and doubled Internet bandwidth
• Managed various projects and directed employees, contractors, and various vendors to complete projects within time frames and budgets
• Installed and configured Cisco ASA 5500 series security appliance and Cisco PIX 506E firewall using VPN-3DES-AES tunneling
• Installed and configured Cisco 2800 Series routers using GbE and T1 HWIC w/RIP load balancing and 1700 Series routers using 10Base-T and T1
• Installed and configured Cisco Aironet 1200 Wireless Access Points (802.11a/b) using QoS, BPDU Protection, RADIUS and Root Unit on Wired LAN
• Installed and configured Cisco 3560 series GbE and 3Com 5500 series 1000Base-SX (SFP) switches configured with 802.1q trunk linking, 802.3ad LaGP and QoS
• Administered Exchange 2003 (FE to BE), SonicWALL firewall, SQL Server 2000/2005, MS Windows 2003 R2 (x86/x64) AD, Active Sync and Good Mail
• Administered MS IIS Server 6.0, VM Ware Virtual Machines, Symantec Backup Exec 11d, Eset NOD 32 Anti-Virus enterprise services, DNS and File and Print Servers
• Administered eProject, Diskeeper 2007, and administered and monitored Microsoft Operations Manager, and MRTG network monitoring via SNMP
• Administered Symantec Backup Exec 10d incremental-differential-full back up rotation using Windows 2003 Server, Exchange 2003 and SQL Agents
• Administered Sonic Wall Pro 100 firewall using RADIUS and Sonic Wall VPN, Barracuda Spam Firewall 300, and Spyware Firewall 310
• Installed, configured and maintained dual Processor Dell and HP Servers using RAID-0, RAID-5, RAID-10, NIC Teaming (TLB, SLB, 802.3ad)
• Maintained and support Excel-Meridian 6.5 TB DAS using SCSI Ultra-160 interface to RAID-6 SATA disk array
• Supported Dell (XPS, Latitude models), Lenovo X41, HP notebooks, and HP, Sharp, Xerox, and Dell laser printers and scanners, and MFPs.
• Supported end-user Palm Treo 650, 700p, and 700w smart phones with Good Link or MS OMA support for Exchange Server 2003
• Procured and/or supported T1, Cable Broadband, 100BaseTX, 1000BaseTX, 1000BaseFX and 62.5 mic MM SC/LC fiber optic cabling
• Provided user support for Windows XP SP2, MS Office 2003 Pro, eProject, Project 2003 Pro, and Visio 2003 Pro and web-based applications, et al.