SUMMARY:

Extensive diversified hands - on experience in Technical Training, Business Operations, Management and Customer Relations. Top achiever who consistently exceeds business goals, works well independently, and is also a team player. Well versed in communication, problem solving and organizational skills. Eager to develop strategies and to solve emerging technological challenges for business operations.

Hardware: IBM and Compatibles.

Software: Microsoft office 2000/2003/2007, Word Perfect, Norton Ghost 2000, McAfee Antivirus 8.5, Internet explorer, Fire fox, Medic, Front page, BMC Remedy 7.5.

Operating Systems: MS-Dos, Windows 95/98/2000/XP, Windows 7, and Windows NT4.0/2003

Server. Installation Knowledge: Sun Solaris 2.8 & 9.0 and Linux

Email: cc-Mail, Netscape Mail, Microsoft Outlook, POP3, SMTP

Networking: TCP/IP, DNS

Languages: Shell & Perl Scripting, Java,C, C++, COBOL 85, GW Basic, FoxPro, HTML, and Visual Basic 6.0

Confidential, Manhattan, NY

Linux UNIX & Windows Application Engineer

• Understanding IT best practices around ITIL and Agile frameworks, project management and Agile philosophies and principles (KanBan)
• Key member of SCRUM calls every day and discuss issues, details during meeting.
• Spend most of the time with QA, Deployment and troubleshooting groups.
• Monitor performance through use of supplied tools like ITRS, Nagios, Gomez Ensure that alerts and warnings like disk space or high CPU usage are acted upon in timely manner.
• Initiate escalation process when incidents are detected and Ensure the issue is resolved by working with other support teams
• Keeping senior leadership team updated on all major incidents.
• On Call as needed by business.
• Good experience of web server of Tomcat 6&7 / Apache2 / Jboss
• Supporting Linux and windows applications and making sure they are up and running 24/7 for our external and internal customers.
• Using SQL developer and TOAD to write small queries to gather information from DB.
• Create and evaluate Method of Procedure for clients and for internal use.
• Supporting Enterprise infrastructure.
• Communicate via webex and phone to in house and off shore teams.
• Research and evaluate alternatives in order to recommend the most cost effective solution that meets business requirements and IT standards.
• Providing directions and guidance to others in the group.
• Ability to check errors in Logs of linux, unix and windows servers.
• Experience of ticketing system like, Jira, Papa and Remedy.
• Handle requests from customers via Phone and ticketing systems.
• Fix and Communicate issues during deployment to concerned teams on bridge.
• Trouble shooting using TCP dump, Netstat & Traceroute.
• Update and manage CRON jobs also Perl & Shell Scripts to automate processes.
• Good experience of load balancers LTM & GTM. upon request creating accounts and managing permissions of accounts, files and directories.
• Creating and maintaining comprehensive documentation for applications, procedures, deployments and installations and placing on Knowledge base / internal wiki and Share point.
• Sharing Ideas and providing feedback where improvements are needed.
• Plan and conduct activities to release patches and updates needed, ensuring the performance and reliability of corporate websites and applications.
• Verify production applications are working properly after changes made to servers and infrastructure.
• Determine and provide feedback on areas of improvement in process and procedure for team.
• Responsible for creating, documenting, scoping, scheduling and managing the release and change management process across Infrastructure.
• Serve as the liaison between application development and production support teams for release management control.

Confidential, Holmdel, NJ

Linux UNIX & Windows Application Engineer

• Working knowledge and practice of the quality process, project management and Agile philosophies and principles (KanBan)
• Understanding IT best practices around ITIL and Agile frameworks
• Conduct SCRUM calls every day and discuss issues, details during meeting.
• Active Member of Design and implementation of new software and its application to the technical infrastructure.
• Fully involved with people of QA, Deployment and troubleshooting groups.
• Good experience of web server of Tomcat 6&7 / Apache2 / Jboss
• Supporting Linux and windows applications and making sure they are up and running 24/7 for our external and internal customers.
• Using SQL developer to write queries to gather information from DB.
• Create and evaluate MOP’s (Method of Procedure) for clients and for internal use.
• Supporting Enterprise infrastructure.
• Communicate via webex to in house and off shore teams.
• Research and evaluate alternatives in order to recommend the most efficient and cost effective solution that meets business requirements and IT standards.
• Providing directions and guidance to others in the group.
• Ability to check errors in Logs of linux, unix and windows servers.
• Supporting Amazon Web Servers.
• Hands on Experience of Wireshark.
• Experience of ticketing system like, Jira, FogBugz, Rally.
• Handle requests from customers via Remedy ticketing system.
• Making sure all applications are working after changes made to servers.
• Manage and install patches and new applications using command line.
• Fix and Communicate issues during deployment to concerned teams.
• Trouble shooting using TCP dump, Netstat & Traceroute.
• Create and update CRON jobs to automate processes.
• Write and update Perl & Shell Scripts to automate processes.
• Hands on experience of load balancers LTM & GTM.
• As per request creating accounts and managing permissions of accounts, files and directories.
• Proficient at creating support documentation and placing on Knowledge base / internal wiki and Share point.
• Creating and maintaining comprehensive documentation for applications, procedures, deployments and installations.
• Sharing Ideas and providing feedback where improvements are needed.
• On Call as needed by business.
• Monitor performance through use of supplied tools. Ensure that alerts and warnings like disk space or high CPU usage are acted upon in timely manner.
• Initiate escalation process when incidents are detected and Ensure the issue is resolved by working with other support teams
• Keeping senior leadership team updated on all major incidents.
• Plan and conduct activities to release patches and updates needed, ensuring the performance and reliability of corporate websites and applications.
• Moved data center from old location to new location.
• Worked off hours to move the data center.
• Dis assemble data center from old location.
• Assembled / racked servers at new location
• Making sure everything was up and running.
• Making sure that all internal and external clients have no issue after move.
• Managed project to upgrade Memory of Windows Servers.
• Managed project to upgrade Memory and CPU of Linux Servers.
• Designed and implemented a solution to manage Disk Space issues.
• Designed and Implemented log rotation project in windows and Linux servers.
• Designed and implemented a solution to High CPU usage related issues on Windows and Linux Servers.

Confidential, Wilmington, DE

Linux UNIX & Windows Administrator / Application Engineer

• Working knowledge and practice of the quality process, project management and Agile philosophies and principles (KanBan)
• Understanding IT best practices around ITIL and Agile frameworks
• Key member of Design and implementation of new software and its application to the technical infrastructure.
• Managing people of QA, Deployment and troubleshooting groups.
• Day to Day web server experience of Tomcat6&7 / Apache2 / Jboss
• Supporting financial applications and making sure they are up and running 24/7 for our external and internal customers.
• Supporting Enterprise infrastructure.
• Research and evaluate alternatives in order to recommend the most efficient and cost effective solution that meets business requirements and IT standards.
• Providing directions and guidance to others in the group.
• Ability to check errors in Logs of linux, unix and windows servers.
• Supporting Amazon Web Servers.
• Hands on Experience of Wireshark.
• Using HP Service Manager and Focus to resolve tickets as it comes in our queue
• Making sure all applications are working after changes made to servers.
• Manage and install patches and new applications using command line.
• Install patches using deployment tools, Anthill Pro and Udeploy.
• Fix and Communicate issues during deployment to concerned teams.
• Trouble shooting using TCP dump, Netstat & Traceroute.
• Create and update CRON jobs to automate processes.
• Write and update Perl & Shell Scripts to automate processes.
• Hands on experience of load balancers LTM & GTM.
• As per request creating accounts and managing permissions of accounts, files and directories.
• Proficient at creating support documentation and placing on Knowledge base and Share point.
• Creating and maintaining comprehensive documentation for applications, procedures, deployments and installations.
• Sharing Ideas and providing feedback where improvements are needed.
• On Call as needed by business.
• Monitor performance through use of supplied tools. Ensure that alerts and warnings like disk space or high CPU usage are acted upon in timely manner.
• Initiate escalation process when incidents are detected and Ensure the issue is resolved by working with other support teams
• Keeping senior leadership team updated on all major incidents.
• Plan and conduct activities to release patches and updates needed, ensuring the performance and reliability of corporate websites and applications.
• Installed WebLogic on back end servers.
• Installed Apache, Jboss, Tomcat on frontend servers.
• Setup 25 Windows machines for QA and Development.
• Setup VIP, DNS for the servers.
• Installed Tomcat on these windows servers.
• Responsible of opening firewalls from and to different locations domestically and abroad.
• Managed project to upgrade Memory of Windows Servers.
• Managed project to upgrade Memory and CPU of Linux Servers.
• Designed and implemented a solution to manage Disk Space issues.
• Designed and Implemented log rotation project in windows and Linux servers.
• Designed and implemented a solution to High CPU usage related issues on Windows and Linux Servers.

Confidential, Holmdel, NJ

Linux UNIX Administrator / Application Engineer

Responsibilities:

• Design and implement efficient procedures through automation, for the distribution and installation of new software to the technical infrastructure.
• Communicate significant issues or developments identified during testing activities and provide recommended process improvements to management.
• Verify production applications are working properly after changes made to servers and infrastructure.
• Hands on Experience of Amazon based servers.
• Manage and install patches and new applications using command line.
• Manage and install patches and new applications using blade logic.
• Trouble shooting using tcp dump, netstat & traceroute.
• Write and update Perl & Shell Scripts to automate processes.
• Create and update CRON jobs to automate process.
• Creating SQL queries to get entries / information from data base using TOAD.
• Monitor server and application performances using Nagios, Gomez and other provided tools.
• Hands on experience of load balancer LTM & GTM.
• Managing permissions of files and directories.
• Managed 15 and more team members for deployments.
• Creating user account and Assign permission to users.
• Designed and implemented efficient procedures through automation, for the distribution and installation of new software to the technical infrastructure.
• Monitor Vonage’s Web sites performance through use of supplied tools. Ensure that alerts and warnings like disk space or high CPU usage are acted upon in timely manner.
• Initiate escalation process when incidents are detected.
• Ensure the issue is resolved by working with other support teams, such as NOC, Database, and Development.
• Keep senior management updated on all major incidents.
• Hands on Experience of Share point.
• Determine and provide feedback on areas of improvement in process and procedure for team.
• Responsible for creating, documenting, scoping, scheduling and managing the release and change management process across Vonage Web Infrastructure.
• Serve as the liaison between application development and production support teams for release management control.
• Initiate Change Requests for maintenance/updates to Vonage’s web sites.
• Plan and conduct activities needed to release patches and updates needed, ensuring the performance and reliability of corporate websites and applications.
• Plan and manage the development of products Builds and Releases into the existing infrastructure.
• Setup a pre-production environment of 100 plus Linux & Solaris machines.
• Managed a project to upgrade the Production environment to Red Hat 6.0 from 4.0.
• Designed and implemented a solution to manage Disk Space issues.
• Designed and implemented a solution to High CPU issues on Production Servers.
• Handled Project of Vonage mobile application.
• Handled project of Vonage extension.

Confidential, Edison, NJ

Customer Care Agent

• Knowledge of helping customers’ Vonage VOIP service / device related problems.
• Identify and correct user specific networking / provisioning problems.
• Handled issues related to the device based on TCP/IP, RTP, UDP and SIP protocols.
• Identify and correct customer’s billing related issues.
• Worked with team leads and managers to resolve customers’ service issues.