PROFESSIONAL EXPERIENCE:

Sr.Network Engineer

Chase, MD

Responsibilities:

• Hands - on technical knowledge of network operating systems Cisco IOS, and Microsoft
• Advanced hands-on technical knowledge of current network hardware, protocols, and Internet standards, including TCP \ IP, BGP, EIGRP,OSPF,RIPv2
• Competence with testing tools and procedures for voice and data circuits
• Able to conduct research into networking issues and products as required responsible for installation, configuration, monitoring, maintenance, documentation and troubleshooting of network infrastructure including routers, switches, firewalls and security appliances.
• Collaborate with management to assess short and long term capacity needs of the network
• Provide network support to other IT technical staff for servers, storage, IP telephony, desktops, applications, databases and all other aspects of IT services
• Create and maintain proper documentation for assigned systems and Update Visio Diagrams
• Provide end user support as needed, Oncall Support Rotation
• Maintain Inventories as assigned and participate in inter-disciplinary teams for a variety of IT projects and initiatives
• Monitor LAN and WAN performance and prepare usage reports

Network Engineer

McConnellsburg, PA

Responsibilities:

• Support ticket/Incidents routing with Service now
• Second level ticket investigation and resolution
• Project status communication II. Analysis and Problem Management
• Reviews, analyzes and evaluates network infrastructure and makes recommendations for improvement
• Work with users to determine needs and requirements and recommends ways to improve systems
• Experience in (Layer2) switching, VLAN's, trunking technologies, Aggregation (LACP, PAGP, VPC, MEC; VTP, and STP,(R)PVST(+), MST, First Hop Routing protocols .
• Perform estimate of problem resolution for network infrastructure related problems (LAN, WAN, wireless, security
• Experience with upgrading code on network devices
• Maintain working knowledge of network infrastructure systems in a large enterprise environment
• Installation and configuration of network infrastructure (LAN, WAN, WLAN)
• Service Level Agreements (SLAs) and metric based reporting
• Ensures compliance with SOX, security audit remediation and change management practices and policies
• Working experience supporting Cisco Catalyst 6509's using VSS.
• Support and compliance with Project Management Office (PMO) procedures and guidelines
• Development of technical solution designs and documentation to meet business requirements V. Supervisory

Network Engineer

Responsibilities:

• Hands-on experience with all Cisco routers and catalyst switches * Examples include but not limited to 1800, 2800, 3745, 3750, 3800, 3550, 4500, 6509, 7200vxr, 7300, and 7600
• Assist with the diagnosis of technical LAN/WAN related problems in a critical high availability area
• Comfortable with analyzing technical LAN/WAN related problems in a critical high availability area
• Familiar with enterprise support tools such as CiscoWorks, Cisco WLS, NetScout Sniffer, HP Openview
• Knowledge and adherence to Incident, Change, Problem Management processes
• Experience implementing routing protocols such as EIGRP, BGP, and OSPF
• Working in a collaborative engineering team; sharing ideas, documentation, and responsibilities
• Participate in 24x7 on call rotation
• Aruba Wireless and AP and Controller
• Knowledge of ITIL framework, Change management, incident management, service management, and service delivery, SLAs
• Experience in providing IT service to a customer with focus and understand the importance of operational support
• Install routers/switches/UPS batteries in IT closets and data centers

Network Administer

Hagerstown, MD 

Responsibilities:

• Responsible for supporting entire network for this 300-employee company, including LAN technologies, internet, intranet, and Ethernet systems.
• Monitor 27 windows servers, Windows 2003 /2008
• Installed network equipment cisco router and switches • Extensive experience in network administration with Microsoft 2000 and XP server platform and Unix server environment.
• In-depth knowledge and experience in enterprise network systems planning, design, configuration, and management.
• Effective network troubleshooting and problem solving skills with software, server, and hardware devices.
• Solid skills in network integration with database systems and desktop applications.
• Experience in network security and firewall configuration.
• Strong interpersonal communication skills and user support experience
• Looking after the license purchasing and renew for the network software.
• Create backup for servers in order to serve the requirements in case of network server failure

Deployment Technician

Hagerstown, MD

Responsibilities:

• Imaging and deploying equipment, installing software, and performing data migration for 600 users.
• Moving equipment within the site, staging equipment for build/image activity, executing the replacement activity, updating the asset management system to reflect the activity, and preparing the replaced asset for disposition.
• Software and network connectivity issues in a Windows environment

Systems Administrator,

Falling Waters, WV

Responsibilities:

• Ensure the recoverability, availability, scalability and performance of the Linux and Windows server environment.
• Develop and maintain operational documentation and specifications on system builds, storage environment, ESX environment and other standard operating procedures.
• Maintains VMware ESX environments across multiple sites to include Virtual, HA, DRS, virtual switch configuration, resource pools and data stores.
• Testing and implementing OS and applications patches as well as new application deployments into the Linux, ESX and storage environments.
• Coordinating with Security Administrator and Systems Analyst to improve and maintain company security standards.
• Executes Perl, CGI, and shell scripts.
• Researches and evaluates emerging tools, techniques and technologies.

Call Center Tech Desk Support

Hagerstown, MD

Responsibilities:

• Responded to inbound and outbound trouble calls from merchants regarding computer application and configuration problems.
• Troubleshot system profile, client issues, and outages.
• Trained new personnel on IT applications and products and prepared training documentation.
• Translated technical concepts into "user-friendly" language for end-users.
• Deployed and configured software for FDMS Partners.
• Configured user rights and permission, managed user and group accounts, and file and folder permissions.

PC Technician

Responsibilities:

• Maintained computer database system regarding move-ins/outs.
• Managed order tickets for an apartment community with 96 buildings containing 768 units.
• Worked as a liaison to management to help with any residents concerns or requests.
• Performed personal computer troubleshooting and maintenance.

PC Technician

Responsibilities:

• Maintained computer database system regarding move-ins/outs.
• Managed order tickets for an apartment community with 40 buildings and 480 units.
• Worked as a liaison to management to help with any residents concerns or requests.
• Worked closely with various vendors/contractors to fix maintenance issues within the units.
• Ordered supplies, materials, and equipment necessary to run the property effective and efficiently.