SUMMARY:

• Customer - focused IT professional with 5+ years of Helpdesk/Technical Support experience in Mobile Device Troubleshooting, End User support, and customer service, with a demonstrated ability to resolve complex customer issues.
• 5 years of experience in IT Network, Installation,consulting, configuration, maintenance and troubleshooting hardware and voip systems, routers, switches and servers (windows), A/V administration.
• 2 years of Project management work.
• Ability to assess organizational needs, responding fluidly to evolving situations with resolution options to create positive outcomes and changes. Proven agile methodology skills and knowledge, waterfall method,
• Solid analytic and quantitative aptitude, balanced by highly developed interpersonal, motivational and training skills. Strong management skills to control constraints such as scope, schedule, cost, quality, and risks.
• Building strong knowledge of Strategic management of IT projects, Program Security, Network Security and management
• Comprehensive knowledge of all aspects of Operations, Human Resource Management, including hiring, staff development, assessment and reviews.
• Performance-driven professional with expertise in planning, scheduling, implementation, integration, controlling costs, and project management.
• Qualified experience developing effective organizational strategies, training, and supervising, Project management experience, Infrastrucuture solutions strategy.

TECHNICAL SKILLS:

Related Course Work and skills: Network Concepts, Intro to Cisco Routers, Intro to Cisco Switches,WAN, System Analysis Design Planning and Methods, Technology Applications Management, Principals Of Information Security, PC Maintenance, C++, Business Law, Business Ethics, Economics, Strategic Management of Technology, project management systems, IT disaster/forensics., Network design and management, database management,VOIP Systems, managerial accounting and analysis Leadership and organization, organizational behavior, IT disaster recovery methods, IT Governance, SDLC, Waterfall method, Agile, Business intellegence.

PROFESSIONAL EXPERIENCE;

Confidential 

Azure Priemeir Field Engineer

Responsibilities:

• deliver customer-facing services (proactive) 34 hours a week 80-85% of the week
• delivering prepared services on Confidential Azure Cloud (3-4 day engagements), and advising top customers on cloud strategy and best practices
• Providing on site work shops and labs for customers across the US
• Configurung and help strategize Azure cloud infrastructures
• Designated support engineer for Azure stack and cloud/azure networking
• Configuring and trouble shooting Azure Vm’s, storage, Virtual netowks and back end technologies
• Guide customer and adnise them of any area unknown
• Configure /Break fix any known Infrastructure issues in Azure cloud and on hybid Premisis.
• Configuration and admistration of a mix environment consisting of, windows servers,citrix servers and Vmware.
• Windows Server 2003/2008/2012 /2016

Confidential

Systems administrator

• Configuration and admistration of a mix environment consisting of, windows servers,citrix servers and Vmware.
• Windows Server 2003/2008/2012
• Linux and windows administration
• Comvault systems backup admin
• LAN/Wan confiurations and trouble shooting
• Customer Support and problem resolution
• Utilize network monitoring tool total uptime
• Active directory and GPO policy administration
• Coordinate cross-track and cross-functional activities and communications.
• Idenity and access management
• Work closely with engineers to architect, develop and optimize the mobile infrastructure for Mobile Device Management
• Performed Troubleshooting steps for issues with enrolling devices to the MDM plaforms (Airwatch, MobileIron, Toggle), taking ownership of the issue until it is resolved to the customer’s satisfaction.
• Active directory
• SCCM backup admin 2012
• Patch management and upgrades Pushes
• SCCM system monitoring

Confidential

Associate Systems Administrator

• Configuration and admistration of a mix environment consisting of, windows servers,citrix servers and Vmware.
• Windows Server 2003/2008/2012
• Active directory and GPO policy administration
• Iscsi intiator
• Office 365 migration and trouble shooting admin\Power shell/Azure
• SMTP Configuration and troubleshooting on mail relay server
• Monitor and ensure the MobileIron services availability
• MobileIron agent installation, configuration, and troubleshooting of end user issues
• Skype configuration and support
• SCCM Admin Pushing upgrade and patches
• SCCM monitoring and reporting
• Solarwinds administration
• LAN/Wan confiurations and trouble shooting
• Asset control in a infrastrucuture of over 500 servers
• Mobile device management ; mobile iron Apple IOS/Ipad Adroid
• Citrix desktop and management console
• Comvault systems backup admin
• Coordinate cross-track and cross-functional activities and communications.
• Citrix load balancing and admin
• Assisted with the development, testing and deployment of cross-platform mobile applications for Android and iOS
• Site management, application code promotions, and system patches
• Identify and escalate all gaps, issues, and risks.
• Coordinate cross-track and cross-functional activities and communications
• Customer Support and problem resolution
• Idenity and access management
• Utilize network monitoring tool total uptime
• Implemeneted Linux Black box for data Protection
• Voip support
• Cisco call manager and subscriber admin
• Telco contact admin
• Network support general SIP
• VoIP troubleshooting

Confidential

Jr Project manager

• Participated in development of project plan, Remote coverage.
• Kronos Automation Project .
• • Develop impact assessment documentation.
• • Coordination of any changes/concerns with PMO Office/staff.
• • Facilitate /Attend in weekly project meetings.
• Export excel spread sheet from share point issues logs
• Performed Troubleshooting steps for issues with enrolling devices to the MDM plaforms (Airwatch, MobileIron, Toggle), taking ownership of the issue until it is resolved to the customer’s satisfaction.
• • Consolidate status from cross-functional teams.
• • Communicate consolidated status and metrics to overall program via status communications and team meetings.
• • Generate release metrics. HTML Mark Up for share Point site/ Coding
• • Maintain statusing deliverables and communications (RTM, Excel,Checkpoint Review Metrics, Dashboard, Wiki).
• Share point designer and administrator
• • Identify and escalate all gaps, issues, and risks.
• • Coordinate cross-track and cross-functional activities and communications.
• • Set up logistics for meetings. Citrix load balancing and admin.
• • Enforce standard processes and templates are being adhered.
• • Organize team and cross-functional discussions and review sessions around the requirements and processdocumentation.
• • Facilitate requirements gathering and solutioning sessions.
• • Ensure completeness and quality of requirements deliverables (BRDs, FSDs, TSDs, and etc)
• • Revise the documentation as needed in review sessions.
• Monitor Issue
• Manage clock and equipment budget and inventory.
• Develop detailed work plans, schedules, project estimates, resource plans, and status reports

Confidential 

Systems Engineer

• Assist in deployment of Confidential platform both in Confidential cloud data centers and customer data centers
• IIS Windows based environment, Hyper v server and windows server 2008/12 R2
• Assist with site management, application code promotions, and system patches
• Review application and systems logs and escalate to proper personnel
• Provide continual improvement recommendations for support
• Participate in customer and internal projects as required
• Research new technology and methodologies to incorporate into Confidential ’s architecture
• Assist in implantation and maintenance of ISMS in accordance with ISO 27001 standards
• Liaison with sales team on RFIs and speak to customers on key technical points
• Assist customers in the implementation and troubleshooting of Confidential ’s SOAP and REST APIs
• Customer Support and problem resolution
• Office 365 migration and trouble shooting admin\Power shell/Azure SMTP Configuration and troubleshooting on mail relay server Idenity and access management
• Skype configuration and support
• Utilize network monitoring tool total uptime
• Implemeneted Linux Black box for data Protection
• Mobile iron mobile device admin 7.0

Confidential

Network System Voip analyst 3 

• Support Siemens open expert trader board system
• Single point of contact overseeing trade floor Voip and turret system
• Cisco call manager and subscriber admin
• A/v administrator
• Coordinate with vendors and management.
• Single point of contact for trade floor
• Analyze configurations on siemens turret
• Configure profile both in cisco and siemens call manager
• Validate and test circuit lines used on turret system
• Support trader voice networks between local and remote sites
• Provide backup support for voice services at remote sites
• Collaborate with peers to create and maintain endu user install, user, reference, and specification guide
• End to end delivery and oversight for trader voice infrastructure, and Voip systems.
• Cisco router and acess switch configuration
• Test voice circuits with telecom companies Airwatch admininstrator
• Network support general SIP
• VoIP troubleshooting

Confidential,San Diego CA

Network support administrator/Jr Project manager

• Support 300 office users in laptop and network support.
• Mentor four Jr specialist
• Office 365 migration and trouble shooting admin\Power shell/Azure
• Support share point and design
• Lead projects that involved migration and configuration.
• Manage exchange management console 2007.
• LAN configuration and network setting analysis.
• Wireless administration and support.
• SMTP Support
• Skpe support and configuration
• GPO settings configuration.
• Service now administration
• Configure and decommission HP proloant servers.
• Cisco call manager and subscriber administration and support.
• Configure users phone account and voice mail using Cisco call manager and subscriber.
• Windows Xp to 7 migrations in mix environment citrix/windows 300 users.
• Troubleshoot VoIP phones.
• Juniper router firewall for wireless access support.
• Cisco acess switch and router configuration and administration
• Mobile Iron device management IPad, IPhone, Andrioids. Set policies and restrictions controlled apps on platform. Engaged with vendors anf form relationships.
• Configure and mapped MAC air and MAC OS X computers to the network.
• Supported and configured MAC OS X.
• Cisco Unified communication call center, cisco 2960 switch configuration and trouble shooting.
• Spice works ticketing systems
• VMware esi
• Citrix environment on top of VMware
• Windows 2008 r2 server administration and maintenance
• SQL Server 2008 experience

Confidential,Houston, TX

Systems Engineer Analyst/Project mangement

• Specialized In All Confidential Products.
• Windows Server 2008 r2, Web server, Windows XP,7 Upgrade and deployment, Configuration, troubleshooting.
• Windows XP,7 Upgrade and deployment, Configuration, troubleshooting, SCCM 2007,2012 USMt support and installation, application software packaging.
• Exchange Server management console 2010, 2007, set permissions and added groups on exchange server. 5000 user conversion project from IBM lotus notes to exchange server. Using VB scripting, power shell.
• Application Certifying, Citrix implementation HP Service manager ticketing system, taking ownership and resolution.
• Mobility admin, blackberry, IPhone android. Mobile Iron
• Share point configuration
• Used Linux on a project that involved looking up files, moving files and copying files through basic commands.
• Project management Reporting progress and forecasting costs on a regular basis.
• Agile software development methodologies.
• IPAD administering.
• Active directory added GPO policy on auto lockout configuration.
• Windows Event viewer.
• SCOM.
• Dell and HP hardware support.
• Windows 7 migrations and upgrades from XP
• Remote connection support and onsite support.
• Varrious ticketing systems, remedy, service manager, IBM Ticketing

Confidential,Frisco,TX

Implementation Intern

• Imaged computers and elite bookLaptops. Perform migration of 500 laptops and workstation XP to Win 7.
• Mapped printers and drives to work stations.
• Assisted internal clients on Break fix of hardware and software.
• Built and deployed desktops and laptops.
• Configured operating systems.
• Provided technical support for LAN/WAN communications and transmissions.
• Installed security patches, added and removed profiles from Active Directory.
• Resolved and monitored trouble tickets via service manager.
• Remote desktop connection, supported safe boot, soft token and hard token, manage work through Service Manager and built profiles Converted Windows XP to Win7 project.
• Windows server 2008R2.
• Mobility administration, blackberry, IPhone android, IPad, Service Manager Ticketing system.
• SharePoint client side administrator.
• Hardware support.
• Avaya administration.
• SCCM Lite touch installation on machines thoughout the company
• Remote connection support, HP Service Manager ticketing system