SUMMARY:

• Certified Mobile Device Management Professional with strong skills in design, integration, and support of wireless mobile device management solutions into new or existing infrastructure
• 10+ years of experience in Mobile Device Management (MDM) products like MobileIron, Airwatch, BoxTone, Blackberry Enterprise Server, SAP - Afaria, 3LM, Good for Enterprise Messaging, SOTI, Go Enterprise, and McAfee EMM;
• Experienced in providing mobility solutions in an enterprise level environment which consisted of 3000+ blackberries, 45,000+ iOS devices and 10,500+ android devices
• Possess extensive experience with installations, monitoring, troubleshooting, and maintaining various MDM solutions, mobile devices, remote device management, security and content management, and wireless networking technologies.
• Worked directly with vendors and business partners to drive business initiatives and innovations in meeting or exceeding customer service level agreements.
• Very proficient in creating technical documentation and possess excellent interpersonal, communication, and analytical skills.
• Possess the ability to analyze (including cost analysis) and make recommendations to better assess, assist and meet the needs of external and internal clients.
• Experience with architecting and integrating wireless mobile device solutions into new or existing infrastructure. Have the ability and a proven record of leading and resolving complex wireless messaging problems.
• Planned, created, deployed, and maintained security policies to be enforced and pushed to mobile devices
• Possess experience to lead and implement large scale complex wireless messaging solutions, including high availability, scalable, and cloud computing solutions
• Have demonstrated strong client relationship skills and deliver customer communication to the appropriate level of understanding to ensure a successful outcome.
• Implemented a Knowledge Base in our existing ticketing system

TECHNICAL SKILLS:

Mobile Device Management: MobileIron, Airwatch, BoxTone, Blackberry Enterprise Server, SAP-Afaria,3LM, Good for Enterprise Messaging, SOTI, Go Enterprise, and McAfee EMM

Operating Systems: Apple iOS, Android, Blackberry OS, Windows 10/8/7/XP/2000/NT/98/95,Windows Servers 2008, 2003 and 2000, Linux (Red Hat 9/7/6, CentOS), UNIX(Solaris 8), DOS, Mainframe and IPSO

Network Monitoring: LANDesk, Cisco WAN Manager, IGX Console, CiscoWorks 2000, VisualUptime, WhatsUp Gold, Sniffer Pro, Ethereal, SMS, VMWare, Rapport,DameWare, ATLAS, NetSight Element Manager, Avalanche, QIP, NetCrunch, Corscan, NetView, VPS, Vital Suites, ACS, Shiva Manager, Attention and Alarm Point

Software: Remedy, Service NOW, Zendesk, SalesForce, MS Office 2016 to 97, MSProject, MS Visio, Power BI, SharePoint, Check Point NG, Snort, MS Exchange 5.5/2003/2007/2010/2013/2016, CMS, FrontPage, Voice Director, Bloomberg, Reuters, Lotus Notes (McAfee, Norton and Trend Antivirus)

Protocols: TCP/IP, FTP/SFTP, HTTP/HTTPS, Telnet, OSPF, BGP, RIP, PPP

Programming: Visual Basic, Java, C++ and scripting

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Senior Mobile Systems Engineer / Architect

• Plan, create, deploy, and maintain security policies to be enforced and pushed to mobile devices at Schiff Hardin (SH).
• Configure, manage, troubleshoot, and optimize mobile device management tools in the SH environment, and establish policies and procedures for mobile device management across the enterprise, including provisioning, de-provisioning, field support, remote diagnosis, and troubleshooting.
• Configure and troubleshoot mobile device management receiver clients on end user mobile devices; which included iOS, Android, and Windows.
• Mobile Application Management (MAM) - Plan, install, and test new or update existing applications and the distribution of mobile applications along with license management for authorized mobile devices.
• Managed MAM including wrapping of all inhouse applications; both for droid and iOS.
• Plan, install, and test new or updated Mobile Content Management (MCM) and mobile device management (MDM) systems/components to optimize and enhance the solution.
• Serve as an Subject Matter Expert (SME) for mobile device-related issues in the environment, and work with desktop engineering and information security teams as required to resolve incidents.
• Develop and maintain documentation of MDM system architecture and configuration to ensure successful ongoing support.
• Trained the HelpDesk staff on troubleshooting some of the common issues.
• Analyze business requirements and recommend technologies that will enhance availability, reliability, scalability and security of mobile devices in the environment
• Environment - Exchange 2013 & 2016, MDM solutions used is MobileIron

Business System Analyst / Project Manager - Mobility Architecture Team

• Created application and content management deployment processes and workflows
• Part of the team that consolidated various MDM solutions
• Created documentation (KB articles, instructional and training documents)
• Applied a structured change management approach and methodology for the people side change caused by projects and change efforts.
• Developed a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change.
• Identified potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns.
• Conducted readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner.
• Developed a set of actionable and targeted change management plans - including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan.
• Supported the execution of plans by employee-facing managers and business leaders.
• Played a role as an active and visible coach to executives leaders who are change sponsors.
• Created and managed a measurement systems to track change adoption, utilization and of changes.
• Identified resistance and performance gaps, and worked to develop and implement corrective actions
• Created and enabled reinforcement mechanisms and celebrations of success.
• Worked with project teams to integrate change management activities into the overall project plan.
• Worked with communication, training, HR and other department specialists in facilitated the formulation of particular plans and activities to support project implementation.
• Created workflows and processes for application and content management (deployment, updating, & retiring)
• Designed and implemented an app deployment & management SharePoint website & DB

Senior Consultant - Mobile Device Management

• Responsible for supporting a migration from corporate issued smartphone devices to personally owned smartphone devices (BYOD Project)
• Served as the liaison with business and functional management to discuss and respond to their needs for the mobility project management and operational support.
• Coordinated and provided leadership in daily execution of the mobility project activities.
• Produced effective progress reports to keep management apprised of project status, major issues, scope changes, resource changes and milestones.
• Analyzed problems and coordinate implementation of recommended solution.
• Identified and engaged all key stakeholders, contributors and technical resources. .
• Ensured compliance, operational risk controls in accordance with company and regulatory standards and policies.
• Worked with various Android devices, Apple products, Active Directory, Domino server, XenMobile, Good Mobile Control and Good Dynamics.
• Prioritizes competing demands.

Mobility Solutions Engineer

• Provided technical support on MDM solutions such as MobileIron, AirWatch, BoxTone, 3LM, McAfee EMM, Good for Mobile Messaging, SAP Afaria, SOTI, Go Enterprise, and BlackBerry Enterprise Server (BES) administration
• Possess experience with Active Directory, DNS, IIS, Load Balancers, Firewall, Exchange and Domino servers
• Have trained and supported many high level executives
• Trained DMI technicians and engineers on using and troubleshooting BoxTone, MobileIron, SAP Afaria and BES
• Have written many training documents and KB articles regarding issues and solutions
• Very proficient with various mobile devices and have a solid understanding of wireless carriers domestic and international
• Independently troubleshoot various technical MDM issues, both on the server level and on the devices and resolved as appropriate
• Process and respond to telephone, email and web requests for assistance and ensure customer cases are managed and meet the commitments
• Escalated unresolved and more complex problems to appropriate groups.

Network Engineer

• Setup a VPN so the partners can work from home or from remote locations
• Installed and configured Cisco PIX firewall
• Supported users in person and on the phone on various issues with MS Office (2003 thru 2010), IE and Firefox browsers, and remote connectivity
• Upgrade software and hardware on PC’s, Laptops, and peripherals
• Upgraded PCs from XP and Vista to Win7 and trained them on win 7
• Support various Smartphone and mobile devices (iOS devices, Blackberry’s and Android devices)
• Created a database to keep track of company owned IT assets

Sr Technical Analyst

• Conducted cost analysis studies before the mobile devices such as (iPhones, iPads and Android Smartphones) were implemented
• Managed the entire Mobility project, which consisted of 3000+ blackberries, 2000+ iOS products and 1500+ android devices
• Upgraded the Blackberry Enterprise Servers, utilized BoxTone (to monitor issues), and Good server, and supported MobileIron server
• Worked in a high call volume area, created a knowledge base of issues and resolutions, and wrote a training manuals for the helpdesk and level 2 support personal
• Worked with the security team to write and install appropriate security policies for mobile devices; then we were able to bring iPads, iPhones and other mobile devices under IT management
• Provide support for the Northern Trusts Executives with anything technology related (HW / SW, data, voice, audio and video network)
• Supported users both in person and on the phone on various issues with Mobile device solutions, Mobile devices and remote connectivity
• Install, upgrade and support HW / SW on (PCs, Apple, and smart phones) and SW supported (Bloomberg, Reuters, Lotus Notes, Blackberries, etc.)
• Train, Install, upgrade, and support various PDAs and Smart Phones (such as Blackberry’s, iPhones, iPads, Android devices, Palm, Pocket PCs), wireless cellular card and VPN
• Troubleshoot and resolve various anomalies with various Smartphone's, Remote Access, wireless cellular card and VPN
• Upgraded over a 100 computers from Windows XP and Vista to Windows 7

Technical Consultant

• Install, upgrade, Troubleshoot, supported various PDA's, Smartphones, and Installed various software on PC’s via LANDesk
• Upgrade Lotus Notes from version 5 to version 6.5
• Relocated partners from one location to another (handled both Voice and Data line and equipment)

Sr. Network Operations Specialist

• Lead a team to provided support for Enterprise LAN/WAN, VPN, Video Conferencing, RF systems, Pick to Voice, and CTI
• Configured and installed both hardware and software on Routers, SSRs, IDFs, MDFs, Servers and PCs
• Lead a team to successfully updated all CPS / CTS / RFS & RFB workstation with Virus software
• Lead a team to successfully test all the RFBs and the backup systems including ISDN for the USSCo RDCs
• Presented the productivity tool to the Executive Leadership Team and implemented them
• Researched, tested, installed, configured the BES & supported Blackberry handhelds, PDAs, Palm Pilots and wireless cellular card
• Trained the users and provided technical support for the Blackberry’s, PDAs, Palm Pilot’s and Wireless cellular cards
• Successfully negotiated with the vendor a better price structure on hardware and service support agreements
• Troubleshot and resolved various issues with networking (LAN/WAN), Video Conferencing, PC hardware and software, and network printers.
• Created troubleshooting and 'how to’ documents for the Help desk, WTG and NOC for LAN/WAN & PDAs
• Wrote Sarbanes Oxley documentation for NOC, WTG & the Help Desk
• Created a departmental webpage and a database for the NOC and WTG
• Setup Video conferencing at multiple facilities
• Installed, configured and supported Intermec, Lexmark, IBM 4247, 6400, IP40 and HP 9000 printers