Systems Support Consultant Resume , Denver, Colorado - Hire IT People

SUMMARY:

Solution - oriented problem solver dedicated to building successful partnerships and providing reliable and friendly user-support while consistently exceeding customer expectations.
Implement software using a project-based methodology while consistently assessing the needs of the organization and end-users.

PROFESSIONAL EXPERIENCE:

Confidential, Denver, Colorado

Systems Support Consultant

Responsibilities:

Support and maintain Windows and Mac desktops, Windows and Mac servers and mobile devices using Casper JAMF in onsite and remote environments for client.
Assist employees with training and integration of Apple/Windows technology for administrative and instructional procedures.
Manage Apple XSAN system and network issues to resolution within the client base. Configure and maintain all fiber optic SAN connections for Media and Photography departments.
Provide technical support and administration of client’s mobility, creative content, media, and communication.
Create user accounts and assign group rights using Microsoft server tool via Apple Open Directory and Active Directory.
Exceed client expectations by supporting all applications according to service levels.
Partner with Long View staff in Denver and Loveland to research best practices to implement for our clients.

Confidential, Palominas, Arizona

Director of Technology

Responsibilities:

Installed, configured and maintained Apple and Windows servers. Configured server operating systems and standard server applications to current district and state standards.
Established standards and planned, designed and implemented enterprise and local storage infrastructure. Administered, monitored, and installed storage systems and central backup infrastructure. Performed necessary storage infrastructure maintenance and data migration.
Assisted the coordinators and facilitators with implementing the system and the building-level technology plans in accordance with the state of Arizona guidelines.
Planned, developed, and implemented staff development activities to meet established instructional technology integration needs, computer skills, and curriculum.
Partnered with management to integrate technology in the ongoing instructional program for all curriculum areas by identifying strategies and materials and implementing activities for integration.
Established standards (using the state and local technology plans as guides) for the purchase of equipment, software, media, and supplies for instructional technology integration and management activities according to the local purchasing guidelines.
Supervised the system-wide inventory of technology assets.
Provided technical and analytical support to users of software, including mainframe, remote, and network connections for both Apple and Windows.
Provided assistance for local and remote personnel to support unique individual computer needs.
Developed and maintained reports and provided inventory control.
Investigated, tested, and recommended hardware upgrades or replacements to internal departments when issues arose.

Confidential, Sierra Vista, Arizona

I.T. Specialist

Responsibilities:

Provided technical and analytical support to software users, including mainframe, remote, and network connections.
Maintained computer hardware and software on the network including workstations and servers.
Assisted individuals in training and integration of technology for administrative and instructional procedures.
Provided assistance for personnel to support unique individual computer needs locally and for remote users.
Developed and maintained reports for supported departments and provide inventory control for them.
Investigated, tested, and recommended hardware upgrades or replacements to internal departments.
Refined and tested changes in software and hardware to ensure functionality of the changes to meet defined needs of users.
Extensively used Ghost imaging and Altiris deployment software.
Deployed hardware on the network including servers, workstations, and printers. Deployment included creating detailed project plans.
Provided phone and end user support through entire life cycle of any issues related to network or Information Technologies.
Participated in large-scale departmental projects and corporate software/hardware rollouts, upgrades, and installation.

Confidential, Sierra Vista, Arizona

I.T. Specialist

Responsibilities:

Conducted trial runs of programs and software applications to be sure that they produced desired information and that the instructions were accurate.
Provided world-class customer service sales for SAE/DELTA.
Educated customers on credit card programs and benefits.

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Systems Support Consultant Resume

Denver, ColoradO

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