SUMMARY:

• Over 6 years of experience operating Client Server software and Internet/Intranet Architecture.
• Experience includes the configuration development, modification, testing, migration, and maintenance of LAN based systems within a Microsoft Windows environment.
• Installation, updating and troubleshooting Win2000/NT/XP /Windows 7/Windows 8 and Office 2003/ 2007/2010/2013 Suite.
• Installation, maintenance, and inventory of PC's/Laptop's & peripheral devices.
• Experienced in Windows Administration, Active directory, and Exchange Server 2007/2010/2013 and Office 365
• Ability to analyze test results, resolve anomalies, and formulate recommendations for software releases.

PROFESSIONAL EXPERIENCE:

Confidential

IT Specialist

Responsibilities:

• Executed the first level of Network Administration.
• Installed and configured Cisco IP phones, Switches and Routers.
• Assisted in the planning and implementation of a help desk service ticketing system.
• Demonstrated strong organizational skills through evaluating and prioritizing end - user issues in an effort to minimize interruptions and maximize response times.
• Ensured the quality of systems operations by communicating with all levels of systems users and offering assistance and direction as needed.
• Routinely inspected all supported hardware, identifying all potential problems and repairing the same.
• Ensured a maximum level of service and satisfaction to 150 system users.

Confidential

IT Specialist (Contractor)

• Travel to client offices to resolve system, network, applications and connectivity issues
• Worked with vendors to make cost effective purchases of hardware equipment
• Supervising installation and test systems to ensure functionality
• Tasked with Identifying conflicts and providing effective solutions to minimize repetition of similar conflicts
• Updated existing systems and applications with improved functions to enhance overall productivity
• Provided clients with software and hardware configurations according to the business requirements (SLA)
• Prepared and maintained necessary paperwork related to projects undertaken by the organization

Confidential

LAN Administrator (Contractor)

• Involved with the analysis of user needs in the PC environment and developing recommendations for products and services that will meet those needs.
• Used local and global groups to manage user account and access to resources
• Created and managed user and group accounts
• Managed file systems and resources
• Testing of new software products and the integration of new products and/or software release upgrades into the current environment.
• Installed, configured and supported printers and printer resources; and determine the appropriate course of action to take for common problems.
• Reimaging end users’ desktop/laptops and upgrading the Operating System from XP to Windows 7

Confidential

IT Specialist (Contractor)

• Performing installations, maintenance and repair work on all computer related equipment i.e. laptops, desktops, communications equipment, tablets, printers, local area networks, wide area networks, and any piece of computer related peripheral or software an end user would use.
• Assisting staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
• Managing User administration, Groups, Organizational Units, Group Policy objects
• Troubleshooting and configuring of email clients like MS Outlook 2003/07/10
• Coordinating with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from end users.
• Ensuring desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
• Recommending and performing upgrades on systems to ensure longevity.

Confidential

IT Specialist (Contractor)

• Updating, installing, ghosting, configuring, and maintaining end users desktop/laptop hardware, software, and related peripherals according to prescribed standards (SLA's) (i.e. personal computers, printers, monitors, storage devices, networking components, etc.)
• Troubleshooting and Installing Endpoint Data Protection software (Pointsec and GuardianEdge encryption)
• Troubleshooting and resolving remote access issues in Citrix and Virtually Protected Networks (VPN).
• Assigning and troubleshooting RSA Tokens.
• Creating user accounts, distribution lists, and groups in Active Directory, setting permissions, mapping Network Shared Drives, and following TCP/IP standards.

Confidential

Help Desk Technician & Office Administrative Management (Contractor)

• Technical support provided to all customers, troubleshooting, and triage of trouble tickets, changing and reset passwords, software application assistance provided to end-users, resolving problems within 15 minutes or escalating to other support entities, performing remote control to end-user desktops, and generating reports and metrics for Management.
• Applied thorough knowledge of IT principles, methods, and techniques to troubleshoot and support desktops, laptops, VPN's, printers, peripherals and network management software.
• Used an automated call distribution (ACD) phone system, and entered user data into Government owned trouble ticketing system (Footprints) to capture user data and incident information.
• Provided administrative duties such as coordinating and providing support for overall IT staff members; supported Director's Office for Confidential in interactions within organization; provided support to the Administrative Officer; and coordinated various administrative and IT support related activities within Confidential .

Confidential

Help Desk Engineer & Staff Support (Contractor)

• Diagnosed and resolved all advanced Information Technology issues, including software, hardware, and networking.
• Network administration including backups using Symantec Backup Exec, user account management in Active Directory, e-mail systems including e-mail web server, Ghosting, patching PCs with Windows SCE, internet access, office systems and applications support in a Windows 2003 environment.
• Installing and updating desktops, laptops, PDAs, peripherals, networks, and related software.

Confidential

IT Specialist (Contractor)

• Analyzed data processing requirements to plan data processing systems that will provide system capabilities required for projected work loads, and planed layouts and installation of new system or modification to existing system hardware.
• Knowledge Base Expert and Liaison between users and programmers to provide essential information on webpage design, functionality, and customization.
• Coordinated with other IT groups as well as external support organizations to ensure that all hardware and software configurations are optimized in support of the SharePoint environment.
• Expert Knowledge and direct contributions resulted in an extensive, successful, and flawless computer rollout which involved hundreds of desktop and laptop replacements in the Law Firms headquarters building.

Confidential

Management Assistant

• Reviewed correspondence, maintained controls, appointment calendars, files, arranged meetings, and travel using automated software systems for the Associate and Deputy Commissioners in the Office of Automated Support.
• Analyzed and routed correspondence to the correct agency component or another Federal agency as appropriate based on knowledge of inter- and intra-agency programs and organizations.
• Handled sensitive documents in accordance with agency policies and procedures. Analyzed, prepared and edited written responses and addressed letters to the Deputy Commissioners Office.
• Created correspondence records in the automated tracking system and updated with appropriate information.
• Kept informed of priority issues and Governmental activities in general to ensure that official correspondence is assigned in conformance with established policies.
• Established, maintained, and cancelled records in accordance with agency policy/manuals and the General Records Schedules.
• Gathered and compiled data for recurring reports.
• Researched, assembled and analyzed information needed for informed decision making by the Division Directors/Staff. Such information included personnel issues, awards determinations, and training, budget, and employee relations issues.
• Timekeeper POC responsible for maintaining time and leave data using automated systems (MTAS).
• Assisted Deputy Commissioner with organizational re-structuring within the Commissioner's administrative areas.
• Senior Technical Wireless Equipment POC: Set-up, installed, updated and maintained blackberry palm devices for Executive Staff.
• Briefed co-workers and junior level personnel on Correspondence Regulation updates as directed the Commissioner's Office.

Confidential

Benefits and Earning Assistant

• Streamlined a system to help keep accurate records of daily, monthly and year to date totals of all FRC's, ALJ's, Teri cases, skids, tubs, and misdirected mailings. Developed upper-level management type spreadsheets used to record all activities of the Distribution department of the CMR. This system was designed in Microsoft Excel and was adopted by Upper-Level Management to be used as the primary report to present accurate and up-to date figures of the progress of incoming and outgoing mailings to the Confidential .
• Effectively and efficiently worked with P-COM mainframe software to input hundreds of social security numbers to be stored and shipped as Cave files.
• Management support specialist to the Confidential within the Federal Records Center (FRC). Analyzed thousands of social security files daily for Teri cases, ALJ's, and Regulars to correct filing inaccuracies. Flawlessly accounted for all records.
• Advised employees on benefits, entitlements and career goals.

Confidential

Manager

• Combined many years of lawn experience and business ingenuity to help manage a successful lawn service company.
• Developed and coordinated research teams, which analyzed a variety of market factors to determine which metro areas, would be most profitable to service.
• Managed a team of 3 people to effectively accomplish all tasks and projects.