TECHNICAL SKILLS:

Windows XP, eWorkforce Management (TCS) & Real Time Adherence Modules (RTA), Sabre, Aspect, Microsoft Office Suite 2007/2010, Automated Deployment Database (ADD), National Emergency Management Information System (NEMIS), Web TA, Fed Traveler, SharePoint 2010, & FIOAExpress

PROFESSIONAL EXPERIENCE:

Confidential

Federal Insurance and Mitigation Administration, Arlington, VA

• Assist Freedom of Information Act (FOIA) Disclosure branch with external requests for records
• Acquire and apply knowledge of FOIA exemptions applicable to responsive documents and records
• Search for/collect records from different program and/or field offices to process the request
• Search for/collect/examine a voluminous amount of separate and distinct records
• Search for responsive documents
• Respond to requests within the suspense outlined through the suspense tracker
• Return the suspense tracker along with any associated fees.
• Eliminate backlogged requests
• Redaction using FOIA Xpress software
• Receive, address, and process emails that contain memo payment instructions addressed to the Write Your Own (WYO) or Direct Serving Agents (DSA) principle point of contact and the claims contact.
• Update check drafting instruction (CDI) information into the CDI Excel Tracker by policy holder specifying building and contents payments
• Monitor, track, and process Duplication of Benefits (DOB) information from Small Business Administration (SBA)

Confidential

Training Specialist

• This position is a temporary excepted service appointment in the Reservist Program and is based on an intermittent, on - call work schedule during declared disasters.
• As a Reservist, I deploy from home, as needed, to respond to federally declared disasters
• Develop curriculum and course design for training users on library information systems, resources, and services.
• Provide leadership, guidance, and mentorship to staff.
• Develop and conduct training classes as assigned.
• Monitor and evaluate the effectiveness of training programs.
• Develop and review training materials and documentation
• Identify new strategies and techniques for improving the content and delivery of training
• Lead efforts to integrate new instructional technologies and techniques.
• Conduct situational analyses, including task analyses, learner analyses, performance gap assessments, and prepares instructional goals
• Determine the best format for training (for example, multi-media, electronic performance support system, paper self-study, classroom)
• Manage the development of training programs including developing schedules and monitoring progress of targeted milestones  

Confidential, Washington, DC

Program Analyst

• Provide analysis and recommendations on FEMA Qualification Systems ( Confidential ) program issues to management officials and staff engaged in the development and implementation of initiatives which impact cadre qualification, readiness and proficiency.
• Organized and served as point of contact for the National Working Group for the FEMA Qualification Systems ( Confidential ) program.
• Coordinate with program staff to ensure the Confidential qualification process is understood and is completed in a timely manner.
• Ensure the accurate transmission of necessary qualification documentation and paperwork submitted by national cadre managers for employees requesting to be qualified in their respective cadres.
• Additionally, I crosswalk and verify employee information in Automated Deployment Database (ADD) and SharePoint.
• Assisted in the development of the branch’s tracking system and provide monitoring for the Qualification Review Boards for agency-wide consistency.
• Analyzes and develops criteria for consistency in processes and results of all Qualification Review Boards.
• Analyze National call center efficiency; organize and develop guidelines based on findings.
• Collaborate with the regional liaisons to develop consistent standards for Confidential implementation.
• Coordinate data calls with the Regional and headquarters IWMD Liaisons.
• Function as the Confidential branch’s intranet and internet liaison by creating and editing web content as well as coordinating with information technology staff on design.
• Serve as Point of Contact for the branch on SharePoint page design, sub-site creations, and revisions.
• Support and often serve as a back up to our division’s SharePoint liaison as well as provide guidance and training to division share point users.

Confidential

Mass Training/FIMA Coordinator

• Assisted in the coordination of travel, lodging, classroom schematics, and equipment for as many as 100+ students and 20+ instructors per monthly training session.
• Deployed to FLETC to provide quality control audit of payroll processing and Timekeeper at the assigned operation.
• Served as a Point of Contact for training session’s staff, students, and facility/base personnel for basic information technology.
• Served as liaison for FLETC staff and the Incident Workforce Management Office (IWMO) for the duration on the assignment.

Confidential

Implementation

• Office of the Chief Component Human Capital Officer (OCCHO) determined field operations needed to independently process time and attendance in WebTA as Regional support ended with the nationalization of the reservist cadres.
• Collaborated with team members on implementation strategy.
• Assisted in delivering consistent and consolidated guidance and messaging to Joint Field Offices (JFOs).
• Deployed to JFOs and provided training, quality control audit of payroll processing and Timekeeper guidance to ensure successful implementation at the assigned operation.
• Served as a Master Timekeeper for WebTA and a point of contact on WebTA matters for the implementation project.

Confidential

Program Specialist

• Functioned as a national deployment specialist for field operations utilized the Automated Deployment Database (ADD) to deploy reservists to disaster related travel or trainings.
• Managed and revised a monthly national cadre mangers’ roster which is distributed to over 300 managers, liaisons, and branch and section chiefs.
• Served as editor and contributing writer of the Reservists quarterly publication entitled, On Call, which is distributed to over 9000 reservists.
• Participate in weekly section meetings and discuss topics and issues to support the On Call.
• Served as a team lead and evaluator for annual two week response preparation training of Surge Capacity reservists at our Surge Staging area exercise in Anniston, Alabama.
• Managing the roster requires the solicitation and organization of information from 24 national cadres covering 10 different regions, with 24 regional managers per region as well 10 regional liaisons.
• Served as the point of contact and editor for the Personnel Email Distribution Lists (PEDL) for all the agency’s reservists.
• Responsible for the design and layout of the Divisions’ posters and section signs.
• In the absence of the section chief, acted as team lead.
• Responded and managed three centralized customer service email boxes, sending and receiving personnel documentation, and evaluating, compiling and interpreting detailed and complex data. Manage and evaluate the team’s current Access database by constantly making revisions with queries, code, and formats changes that would streamline efforts to manage the Generalist cadre’s data. I served as the team’s database administrator and provided all clean up and maintenance.
• Created and distributed the Generalists cadre’s mentoring survey. Tracked and compiled the data from over 1600 survey responses for the teams use on future workshops and training efforts.
• Served as mentor for team members concerning different software applications such as Microsoft Outlook, Access, and Excel by providing one-on-one training, creating user guides, and templates.

Confidential

Program Specialist

• Assisted in the continuous improvement of training and credentialing processes and strategies for Headquarters-managed cadres, and evaluated the short term and long term impacts of these processes and strategies on cadre effectiveness.
• Interpreted and recommended procedures to cadres/functional areas to include development of qualifying/credentialing plan.
• Assisted in reviewing standards and operational guidelines to determine applicability to training curriculum and course development as well as its applicability to credentialing requirements. Constantly provided input on how to streamline any task or mission assigned to the team. Participated in activities related to 9000 Reservists' conditions of employment, performance expectations, training and credentialing programs.
• Provided analysis and advised on program issues to management officials and staff engaged in the development and implementation of initiatives which impact on cadre credentialing, readiness and proficiency by being solely responsible for the weekly updates to a Share Point site.

Confidential

Staff Scheduling Analyst

• Responsible for compiling, assembling, and analyzing call data from source materials to ensure adequate telephone coverage at the Maryland National Processing Center (MD-NPSC). Developed, prepared, and issued staff schedules based upon workload data to adequately staff the MD-NPSC call center and processing services.
• Evaluated findings, using knowledge of workflow and operating practices and recommend new or modified methods and procedures to improve content and completeness of information, when needed.
• Prepared and issued instructions concerning generation, completion, and distribution of reports. Provided monthly, year-to-date, and on-demand reports on forecasting data and scheduling information and analyses conducted.
• Ensured optimum operation and maintenance of various types of manpower software systems such as the Personnel Database system (PDS), eWorkforce Management system (also known as TCS), Nemis, Inova LightLink, and Avaya Call Management System (CMS).
• Also, served as the point of contact in the absence of management.
• Created, prepared, and submitted weekly corrections report on production inaccuracies. Coordinated and schedule new hire interviews.
• Actively participate on panel interviews for potential employees.
• Trained new Agent Coordination team members.
• Drafted and distributed standard operating procedures on the Agent Coordination team’s functions and tasks.

Confidential

Staff Scheduling Assistant

• Responsible for maintaining an accurate roster for the Maryland National Processing Center (MD-NPSC) staff.
• Assigned personnel to insure each NPSC Department has adequate staff coverage to cover all processing functions.
• Coordinated staffing requirements and efforts with the Disaster Workforce Services Branch staff. Analyzed, evaluated, monitored, and recommended staffing and schedule selections based upon projected program requirements and staff availability.
• Prepared and issued staff schedules based upon center requirements.
• Performed daily schedule corrections, adjustments, and updates.
• Developed, maintained, and distributed scheduling documentation. Managed a high volume of electronic mail and correspondence.
• Tracked and maintained records for web-based and computer based training courses by electronically updating the Personnel Database System (PDS) with pass/fail information, course attendance, course completion, and student skill levels.
• Administered weekly on-line inspections to identify and develop processes, software, hardware, and database requirements, as well as analyzed requirements against the systems capabilities and functionality.
• Received supervisor and human service specialist requests for training course access and instructions; processed requests providing employees with user identification and instructions on how to access the training modules, links and the telecommunications system.