TECHNICAL SKILLS:

Software: Symantec End Point Antivirus, Ghost, Altiris, WebEx, Spark, Lotus Sametime, LogMeIn, ShoreTel, SharePoint, VNC, CA Desktop DNA, VB6, Visual Studio 8, Ensemble/CSM, P2K, Desktop Manager, Active Sync, Palm Desktop, SView, Logmein Rescue,PHP4 and PHP5, MySql, Microsoft Expression Web 2.0 and 3.0, Adobe Flash Cs3 and Cs4, Zend Studio, Lotus Notes, Remedy, HP Service Desk, TrackIT, SAP MS Office, NT Backup, Adobe, Open Office, Microsoft Management Console, Active Directory, IIS, GroupWise, WSUS, VMware, Microsoft Outlook 2007, 2010, and 2013.Virtual PC, Norton/McAfee Antivirus, Rally ticketing system, MRS ticketing system, Service Now ticketing system, Cake PHP, MySQL, PHP My Admin, Console/Terminal (command line), Linux skillset, Jenkins, AEM, XML, InDesign CS6 - CC - CC2014, InDesign CC Server - CC Server 2014, Adobe Experience Manager, and Moodle.

Platforms/Operating Systems:: Windows XP, Vista, 7, 8, and 10 Windows 2003 Server and 2008 Server Linux MacOS

Hardware: HP/Compaq, Dell, Gateway/Acer, Apple, IBM, Sony, Blackberry, iPhone, multiple brands of printers and copiers Xerox, Confidential, Cannon, HP

Networking Software: SSH, LAN, WAN, SMTP, IMAP, IPX/SPX, SAMBA SERVER, RDP, TCP/IP, DNS/DHCP, NAT, HTTP, IPSec, SSL,DMZ, POP3, WINS, Site to Site/Client to Site VPN tunneling

PROFESSIONAL EXPERIENCE:

Confidential, Georgetown, Ky

Web Administrator/Developer/IS Technical Support Specialist

• Working with business users to coordinate and implement changes to existing web platforms
• Providing technical support to end users relating to PC/Desktop/Mobile devices
• Installing and configuring software
• Web development in PHP using JS and Bootstrap for specific internal websites
• Support for Microsoft Hubs
• Inventory management
• Using Confidential One Service to submit troubleshooting tickets
• Building SQL Databases / creating tables / implement data into SQL
• Local coordination, installation and on-going support for Windows 7 and Windows 10 desktops, laptops, printers and plotters.
• Maintaining a standard image provided by the Corporate office on user laptops, desktops and peripheral devices which may include PDAs, Blackberry and other handheld devices
• Maintaining the Web Server and publishing updates via code development

Confidential, Lexington Ky

Web Administrator/Developer

• Working with business users to coordinate and implement changes to existing web platforms
• Communicating changes, release schedules and business level system changes to support requests
• QA Analyst working with Selenium Grid and writing automation java code to test websites
• Handling customer technical issues related to Confidential Rewards Program
• Keeping up to date with spec sheets and tables for the latest printer hardware related products
• Obtaining ownership of internal system known as Kiado (InDesign Document Management System)
• Coordinating with Marketing Teams and VP’s regarding updates, features, changes, and troubleshooting
• Developing a training website using AEM to give the ability to users to learn internal systems
• Troubleshooting issues referencing to Kiado and other system platform related issues
• Traveling to provide training to other teams and departments for internal Lemark systems
• Managing process flows and ownerships of Kiado task related items
• Managing Confidential user accounts for Printer Rewards program
• Supplying monthly up to date sales reports
• Scheduling meetings to express issues, concerns, changes, updates, and other ideas to better systems
• Managing and setting up virtual machines for testing websites in different environments
• Managing high level database content
• Scheduling training sessions for users and departments for Kiado training
• Maintaining Indesign Server configurations and licensing

Confidential, Dayton OH

I.T Support Analyst

• Taking 20 or more calls per day from local Caresource users to provide Web Portal and App Support Using BMS Ticketing System to process tickets
• Provide end user PC Support and assist end users in connecting to network
• Providing access to end users so they can do their everyday job duties
• Editing values within the windows 7 and XP registry to remedy issues Adding and removing network printers within Windows 7 and XP Booting Windows 7 into safe mode for diagnostics and analyzing boot up issues
• Repairing Outlook 2010 issues Troubleshooting Outlook 2010
• Creating and Repairing PST files Outlook loading issues where users could not access outlook and had to rename .OST to .OLD
• Removed outlook profiles and recreated new ones Ran the PST repair tool or SCANPST.exe to fix PST files Ran the Office Repair tool to fix Outlook or Office Loading issues
• Created users and groups within AD and when passwords expire had to update them for logins
• Created distribution lists for users within AD and added users to DL Updated signatures within Outlook per company policy standards Switched users to cached mode so calendars would update or download for users
• Removed add-ins such as SharePoint, messenger, and other add-ins so outlook would load
• Setting up wired and wireless networks within a Windows 7 Environments Adding and removing hardware within device manager in Windows 7 Environments Installing applications within a Windows 7 environment (Only if its approved app)
• Managing users and groups within a Windows 7 Environment Taking calls from local G.E employees to provide Web Portal and Application Support Using Siebel to log tickets into the que and process end user request
• Provide end user PC Support and assist end users in connecting to the G.E VPN
• Providing access to end users so they can do their everyday job duties
• Providing break/fix support for the local environment Debugging defects of the application and reporting them into Quality Central.
• Attended meetings daily to report updates and fixes to the application Tested different environments of the application which were Aviation and Energy Tested different versions of the application consisting of Regression, Gen, and Quality Assurance

Confidential, Hebron KY

I.T Support in Warehouse

Responsibilities:

• Logging into Remedy Ticketing System and completing task as assigned. Supporting Windows XP, Vista, and Windows 7 images. Imaging Dell and IBM base laptops and desktops from XP and Vista to Windows 7. Created PO's within inventory system to receive product that had been order
• Supported handheld scanners such as MC9090’s, Symbols 3190, 9808 and Honeywell models Programmed and imaged the handheld scanners for associates on the warehouse floor Using Winbatch created an application for associates to perform backups on share drive before migration Setup Zebra ZPL Printers for associates to print labels for product
• Used Active Directory to recover bitlocker passwords in case associates could not access workstation Installed printers through the shared location start -> run -> \\ Used the program Putty to perform most of the test with Zebra Printers and logging into server Setup Wireless Certificates on necessary laptops Setup Polycom phone system

Confidential, Lexington KY

Data Entry and Purchaser Specialist

• Operating a Windows XP laptop that connects wirelessly to the internal network in order to access the application called SAP (New Billing System) and EXTRA - (Old Billing System).
• Logging into SAP and EXTRA with a provided username and password
• Processing invoices on a day to day basis making sure information matches within SAP and EXTRA to that on the invoice document
• Created PO's within SAP incase records show that a company was non-existent within the system
• Sorted documentation in the order of company, PO Number, year, and other request that required a specific assortment of documentation
• Used Microsoft Excel to create a spreadsheets for PO's that needed a B.O.L or P.O.D
• Called vendors to request a P.O.D or B.O.L via fax or email

Confidential, Lexington, KY

Active Directory Migration Specialist and IT Support

• Migrated roaming end users from the NA.HERC. INC domain to the Ashland domain
• Used netmeeting to login to clients workstations and apply the migration process Applied changed to the windows registry as needed to perform a successful migration Troubleshot and resolved problems that prevented customers from migrating.
• Wrote batch menu script in order to make migration processes easier.
• Communicated with clients via phone to schedule migration dates.
• Utilized Lotus Notes to send communications and invitations back and forth to clients Utilized the Remedy system to assign tickets to myself and provide support.
• Updated worklist log with Microsoft Excel to mark users completed or other occurrence
• Submitted daily reports to management as to progress and hour to hour duties

Confidential, Covington, KY

Technical Support Engineer

• Removed viruses from user's machines. Ensuring workstations are secured using security policies and maintained an updated Symantec End Point antivirus protection.
• Troubleshot and solved LAN, WLAN, WWAN connectivity issues.
• Outlook\Entourage connectivity troubleshooting with Exchange 2003/2007. Active directory administration support for password resets and computer object creations.
• Installed configured and troubleshot Accounting applications as Great Plains, Contrax/Softrax.
• Troubleshot and supported VMware Fusion and Parallels configurations. Configured and installed new PCs, installation of needed peripherals and software, and physical attachment of PC to network, install and maintain peripheral equipment, such as printers, Blackberries, iPhone's, scanners, etc.
• Created and updated technical support service requests, and dispatched to engineers and developers in appropriate departments.

Confidential, Hebron, KY

Technical Support Engineer/Software Developer/ Remote Site Support Engineer

Responsibilities:

• Responsible for various Proctor and Gamble integrations and migrations. Customer business development support and hard drive data recoveries.
• Manage 13 proxy servers and provide administrative reporting to HP.
• Development manager of quality assurance software and hard drive data management systems. *Manage flow of production, and develop processes to increase productivity within the company. *Manage the quality assurance software to better ensure processes and procedures are done within accuracy and standards of P&G customers.
• Supported Proctor and Gamble remote sites and provided one on one customer support to Proctor and Gamble site Confidential .
• Organization of Pomeroy broker products included testing old systems, running diagnostics on systems to approve product met standards of re-selling.