Network Engineer/ Production Support Resume

SUMMARY:

Multifaceted technical career with 10+ years of unparalleled support, creative solutions, and proven leadership.
Technically proficient, professional, AWS and Security+ certified manager with a strong track record of engaging with customers to provide targeted solutions and support AND with leading secure IT operations and inspiring and motivating employees.
Expertise in translating technical jargon into laymen’s terms and helping to create a strong and meaningful feeling of understanding in all parties.
Strong interpersonal skills and ability to identify creative solutions for current issues and to create understandable and actionable plans for said issues.

TECHNICAL PROFICIENCIES:

PROFESSIONAL EXPERIENCE:

Confidential

Network Engineer/ Production Support

Responsibilities:

Developed C# Windows Application that saves several man hours each day by collecting all permissions/access in one place and allowing for managers to compare different people’s access levels.
Write Python scripts that saved up to 3 man hours every day, cut down on human error, increased employee morale, and helped to drastically reduce resolution times by automating smoke testing.
Developed comprehensive monitoring and alerting framework that reduces noise, empowers employees, and has reduced MTTD and MTTR by up to 30%.
Lowered monitoring complexity while sharply improving MTTR AND MTTD(as above) with Zabbix for internal processes, Apica for URL monitors and Grafana Dashboards for visibility for dozens of mission critical applications.
Support the delivery, monitoring, and maintenance of critical business applications as part of a cross - functional team.
Lead enterprise-level troubleshooting and break-fix implementation during high-severity incidents.
React with speed and precision to limit application downtime and business loss.
Developed automated program that saves several hours of valuable employee time per department per day in regards to single-user tickets.
Helped to develop and manage effective long term and short term strategies using AGILE methodology across the pod and department.

Confidential

Systems Engineer, IT Department Manager

Responsibilities:

Manage 16 employees in technical and non-technical positions with high employee satisfaction.
Raise company morale and togetherness.
Conceptualized, planned, wrote, and tested windows application for automatically generating PDF mail merged documents through SCP of JSON documents from a Linux server on a shared host VM and integration and updating of legacy code.
Completely upgraded office building to Cisco switches and CAT 6 Cabling, IP phones, OS-X Server, Kerberos, LDAP, and FreeNAS increasing network security for all users.
Saved 3 print shop man hours daily by writing printing and inventory software
Project Management for Web Marketing, Fund Raising, and vendor signup for The Shad Planking event raising over $40,000 for charity.
Integrated Selenium/ Python based data scraping into auto-generating Facebook ad campaigns generating roughly $3000 weekly.
Project Management, administration, and infrastructure for VirginiaCaseSearch.com
Implemented key process improvements to boost performance and IT security.
Designed and updated technical and non-technical manuals for employees.

Confidential

Customer Engineer II

Responsibilities:

Consistently create a feeling of satisfaction and safety in commercial clients and co-workers.
Best scores in division for customer service satisfaction and need for return visits.

Confidential

Network Technician

Responsibilities:

Confidential

Network Technician

Responsibilities:

Confidential

Intern

Responsibilities: